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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,165 Reviews

1,165 Reviews of Joseph Toyota of Cincinnati - Service Center

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April 06, 2021

They completed the job ahead of time, everything was done properly. And at the expected charge. Nothing else that I have to say but ha to get to 25 words More

by MARK5728
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Joseph Toyota of Cincinnati responded

Mark, thanks for eking out those last few words to give Joseph Toyota this great recommendation! We enjoy hearing stories about easy and smooth customer experiences and appreciate hearing about yours. Come back and see us again!

April 06, 2021

Oil change and tire rotation was $90 and that is without the coupon I used. Toyota should give customer loyalty coupons without having to go online to find them or lower the price of an oil change and rotat More

by WISE37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Joseph Toyota of Cincinnati responded

Hello, Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to management directly at your earliest convenience.

April 06, 2021

Very Good. Smooth Check in process. Comfortable lounge with free snack & drink service. Free car wash service after car maintenance. Smooth check out process. Everything was fine. More

by NICK.KAWAI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for the timely review of your experience at Joseph Toyota Service. We appreciate your recommendation, Nick, and your candid responses. The easy, smooth process you described is always our goal. Thanks again and have a great day!

April 05, 2021

I hate FOX news. Its hard to escape its idiocy when waiting for car maintenance and repairs. With all the hatred toward Black, Brown and Asian Americans that Trump escalated how can you run that statio More

by CCARVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Schroeder
Apr 06, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for bringing your vehicle to Joseph Toyota for service. We appreciate your business and are glad we could resolve to your satisfaction the unusual repair issue you described. When your car needs special care, we will be here for you. Please know that we have multiple areas for waiting customers including two lounges, each equipped with a television, and other socially distanced spaces without TV access. If customers ever feel uncomfortable in one area, we encourage them to move to another. Program selection is always the choice of our customers.

April 05, 2021

Service was fast and pleasant. Staff was extremely friendly and helpful. I was in and out with a freshly washed car. Service is always a pleasant experience at this location. More

by KARIN.CRAMER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Joseph Toyota of Cincinnati responded

Karin, we appreciate this fantastic review and your recommendation! Your experience is what we strive to provide every customer. Thank you for coming to Joseph Toyota for your vehicle's service. We hope to see you again!

April 03, 2021

Easy to drop off auto and pick up the next day. I appreciated the quick turnaround time on my vehicle repair. Thank you for the quick service. More

by HEATHER60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your business, Heather, and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 02, 2021

Perfect day! Please update the areas marked in red Perfect day! Please update the areas marked in red before submitting. Your review needs to be at least 25 words long. Please update the ar More

by fburkey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Joseph Toyota of Cincinnati responded

Many thanks for taking the time to provide your supportive responses and positive recommendation. We will aim higher to earn a full five stars during your next visit. Your business is important to us!

April 02, 2021

The last maintenanc visit was filled with great customer service. The service garage people were very professional and kept me informed of progress. A nice professional lady visited the waiting room and More

by MANJLZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jaeger
Apr 02, 2021 -

Joseph Toyota of Cincinnati responded

We are delighted that we could provide you with this pleasant experience, including good coffee! Thank you for choosing Joseph Toyota for your vehicle's service and for this five-star recommendation. We appreciate your business!

April 02, 2021

Great customer service and terrific auto service. They respect your time by being prompt with your appointment. They explain what is to be done and what has been done. They are friendly, helpful and knowl More

by dm.powell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 01, 2021

Tony did a great job of taking care of our car needs. He is someone who we can always trust. This is why we always coming back to this location. More

by K.FLAN3233
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Apr 01, 2021 -

Joseph Toyota of Cincinnati responded

All of us at Joseph Toyota extend our thanks to you for acknowledging the great work Tony and your Service team provided recently. Your recommendation is particularly important to us. We appreciate it and your loyalty!

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