Jones Junction Pre-Owned Superstore

I purchased a used BMW from Jones in October 2012. From the day I purchased the vehile until today the car has been in the shop more that I have had the vehicle. I brought it in to the on 4 separate occasi the day I purchased the vehile until today the car has been in the shop more that I have had the vehicle. I brought it in to the on 4 separate occasions because of an ABS light that appeared. Each time I was told that "another" rim was bent. They wound up fixing 3 rims on separate occasions. Why were they ALL not checked when I kept bringing it back for the same shaking over and over again. I was told that the Jones techs couldn't fix the problem and they brought someone in from BMW only to learn that they NEVER had a BMW service person look at it. If Jones technicians are not qualified to fix a problem they need to get someone in who is. The reason I continued to bring it back to them is because I was told a BMW rep would be handeling it AND I was still under my 30 day warranty time frame. I took it to them on December 17th and infromed them that an indicator light came on that read "engine oil at minimum level." Instead of diagnosing the problem they gave me an oil change. I drove about 1000 miles and brought my car in on Friday January 18th with the same warning light and was told now that it's an oil leak and I would need to pay them $508 for the repair. The car was inspected in October when I purchased it, the car wasn't driven 100 miles by December why would they not look into the light issue I brought it in for in the first place. There is so much more to this story and I am so frustrated that it's not worth it to continue with the story. Long story short I will never recommend, purchase, or utilize their services again. But, I will hold them accountable for everything I am entitled to. More

Found a 2011 Honda Civic online for $9800. Thought it was too good to be true, so I scheduled an appointment mentioning that price, and went in. I addressed myself as the person who wanted to check out the ' too good to be true, so I scheduled an appointment mentioning that price, and went in. I addressed myself as the person who wanted to check out the '11 Civic that they had online for $9800 and they proceeded to take my information and my trade-in information without question. I was taken outside to the car and started looking at it, while the salesman went to someone else. When he came back, I asked him why the car was such a bargain and whether there were any problems. Only then did he tell me that the actual price of the car was $15,900, and that there was a typo on the website that they'd been trying to get fixed for over a week. Instead of apologizing, they immediately resorted to "oh, we're not trying to play you, sir" and "hey, how much would it take for you to drive this car home today" garbage. I told them how unhappy I was and that I was (of course hesitantly) expecting to see a car for $9800. I was taken to the manager and he finally apologized and gave me some ridiculous explanation that the typo was because the model number was similar and someone got it confused, and that they were trying their hardest to get the price changed on the website (I work in IT, and that correction takes all of about three milliseconds). The salesman then returned to trying to sell me the car, offering an array of different "deals" for the car, including as little as $11,700, which I would have absolutely taken if it were any other dealer but this one. These guys are shady, disgusting liars and I'd assume thieves, considering their behavior today. Do not shop there under any circumstance. More

I was dealing with a salesman, spoke to him at 4:40 today and said I was going to the bank to get a check in the amount he told me, I would be up between 7 & 7:30PM to buy the car. I get there at 7:20, whil and said I was going to the bank to get a check in the amount he told me, I would be up between 7 & 7:30PM to buy the car. I get there at 7:20, while I am waiting patiently for my salesman, the sales manager comes over and said they just sold it to someone else. They KNEW I was there for the car. Sneaky, lying and underhanded. DO NOT SHOP THERE! More

Bought used. AC and breaks bad. Dealer said they fixed it, but 30 days l8r, both r issue again. Called to discuss, no one ever called me back. Starting to think I have been dooped. Shocked, totally shocke it, but 30 days l8r, both r issue again. Called to discuss, no one ever called me back. Starting to think I have been dooped. Shocked, totally shocked. More

So i used this dealership since they have been huge in the county forever. Test drove my vehicle on 11-21-12 just before closing. I work in the grocery buisness so being thanksgiving week they were very c the county forever. Test drove my vehicle on 11-21-12 just before closing. I work in the grocery buisness so being thanksgiving week they were very coperative with me all the way upto the sale. Prior to signing papers for sale i had asked for the batteries to be replace in my keys concidering its a keyless ignition. Needless to say i ended up buying and replaceing my self on 11-25-11. I had also asked for matts that were missing to be replaced its now been 72 days and still do not have matts. I added a remote start and window tinting for aftermarket purchases. Vehicle was droped off for these options to be installed on 12-9-11 and i was told it would be ready around 6pm. I went to dealership at 7pm with my wife and two children to pick up my vehicle. When i walked in a member of the service team made the remark "They never called you" so not knowing who "they" is i stated no. He instructed me then that my vehicle would not be ready until the next day. Totally unsatisfied at this point i refused to use the loaner that i was initally given and asked for a better vehicle for my inconvience. When leaveing i stoped at wawa to buy a drink to recieve a phone call that my car was all of a sudden ready. When i picked my car up minutes later there was still liquid all over door panels from tint installation. There is still bubbles in the tint on a Lexus IS250 that im unsure if i even want to have repaired there. Car was never even detailed with purchase. I just expected more after makeing a 20k purchase! After reading these reviews they all seem to be related to one isolated salesman and do not appear to be the overall expierence at this Dealership. More

On November 21 , 2011 I bought a 2007 Ford F150 from On November 21 , 2011 I bought a 2007 Ford F150 from Jones Junction in Bel Air Md. I was told by the salesman and his Supervisor that if for any rea On November 21 , 2011 I bought a 2007 Ford F150 from Jones Junction in Bel Air Md. I was told by the salesman and his Supervisor that if for any reason I was not happy with my purchase I could return the truck within 3 days. Well this was one big fat lie. They tell you what you want to hear just to make you happy. I tried to return the truck 15 hours later on November 22, 2011 . At that time they were really ignorant to me and and were threaten to damage my credit with a repo and then they just straight up ignored me as I was trying to hand the keys to them. I kept trying to explain to them that the truck has a lot of problems and I would rather just buy a brand new truck instead of a used truck. From the time I pulled off the lot it was just before Jones closed. So I could not return till the next day when I got off work. The breaks were making squealing noises, the trucks alignment was off, The driver side door was hard to open and everytime you shut the door it would automatically lock you out. Then the Check Engine Abs Lights came on which has to do with your breaks. Well on November 23, 2011 I was contacted by a supervisor who I will not name. He told me He was already paid by the Bank and there was nothing I could do about it and I just had to live with it or they would damage my credit with a voluntary repossession and stated that I don't want that . He then told me to send him an email with every thing wrong . Which I did and on Thursday December 1st The supervisor called and said they were going to drop the truck off on Friday December 2 , 2011 . 3 days later on Monday December 5 , 2011 I emailed the Supervisor and the Salesman at Jones and told them I was having more problems. Another check engine light was on and I took it to Advanced auto to hook there diagnostic trouble shooter up and find out what the problem is. The guy told me it's a ABS right front wheel speed signal malfunction. Well I thought they had fixed the problem with the breaks. I guess not !!! Then later on that day Me and my grandfather were getting ready to install a ladder rack , so we had to remove the brand new bed liner to do so. At that time we found a lot of unknown hidden damage to the back of the truck. The whole back of the truck is bent and dented with a lot of scratches and rust. They tried to cover it up and install a brand new bedliner to cover it up. This kind of damage would decrease the value of the truck . We also noticed that the back tail light was cracked and that the rear axel is leaking oil. Also the original problem with the doors rattling is worse then ever and is really loud every time I hit a bump. Also there's a short with the left light on top of the truck. Well the Supervisor Contacted me again that day and said he wasn't going to fix anything on the truck because Capital One auto finance sent the contract back because I told Capital One that I did not want the truck and I kept trying to return the tuck and that I felt like I was getting ripped off. So he said he's not doing anything till he gets paid from the bank. So I called the bank and spoke to a few people and they all said yes you have no finanical obligation with the vehicle , your loan has been denied. I emailed the supervisor and told them what the bank said and I also told him Im not gonna help him get me a loan for a truck that hasn't been fixed. He then called and left me a very threaten voicemail telling me that he just spoke with his buisness partners and managers and that they are indeed getting paid from Capital One. He told me to get my self an attorney and told me basically unless I have money for Attorney fees I need to do what he says. He also tried to scare me by telling me They have a team of Lawyers on Retainer and money is no problem. He said if Capital One denies the Contact that he was going to sue me for attorney fees , every penny in the contract and some. Iam blown away with how I am being treated from this company. I did nothing wrong. I tried to reason with them from day 1 to give me a new truck. Today is Sunday December 11 My truck is still not fixed, I cant even get a answer from the bank to try and find out what is going on. Everytime I call I hear the recorded message telling me the loan is denied. Also today when I was cleaning the truck out . I found a Jones Junction Things To Do Today List in my glove department. It had written on it 1. Driver Door Lock & Radeling 2. Passanger Door Wheather striping 3. Pasanger Tail Light Cracked 4. 12 Volt outlets. After reading this Im am really upset. This right here proves they knew about these problems before I bought the Truck and they didn't fix this stuff when they had the truck back in ther shop. As for the 12 volt outlets, Iam having problems with them but I thought it was my Iphone charger geting ready to give up on me. Everyone just beware of this company. They are very sneaky and they will lie to you. Don't let them fool you. You are stuck with what ever car you buy from them. They are the only Dealer ship That I hear of that doesn't have a grace period for returns.. They also try to bully you and threaten you to do what they want. I have the voice mails to prove it.... What they are doing is against the law. More

Charlie was great. I gave him my price and he worked with the sales manager to make it happen. I was in and out without a lot of fuss. I recommend this dealer. the sales manager to make it happen. I was in and out without a lot of fuss. I recommend this dealer. More

Salesperson was very helpful, not pushy. Overall, not worth the drive to the dealership. Purchased a Pre-owned vehicle, only to find...vehicle was someone elses headache. Now we are stuck with the vehicl worth the drive to the dealership. Purchased a Pre-owned vehicle, only to find...vehicle was someone elses headache. Now we are stuck with the vehicle and now its our headache. Dealer seems to be caught up in surveys....but NO corrective actions. More

I have always had a really good experience in dealing with Jones Junction. All the salesmen seem very friendly and not to pushy. This makes car number four that we have purchased from Jones Junction. with Jones Junction. All the salesmen seem very friendly and not to pushy. This makes car number four that we have purchased from Jones Junction. More

The gentlemen I worked with at Jones Pre-Owned were friendly, flexible, and accomodating. My salesman (Charlie) and his managers (Myron, Todd) were always friendly and easy to work with even during so friendly, flexible, and accomodating. My salesman (Charlie) and his managers (Myron, Todd) were always friendly and easy to work with even during some tough negotiating which included a trade-in I was upside down in financially and a last minute request to have the car certified. They provided me with options and ideas so that my husband and I could ultimately make the best financial decision. Although they kept lines of communication going I never felt pressured or hurried to make quick decisions. John walked me through all the paperwork providing addtitional options, warranties, etc but was never pushy or overbearing. They also were accomodating when it came to providing extra detailing time in an effort to get some interior spots out of the carpet and upholstery which made me feel they really wanted me happy when I drove off the lot. Before I left I mentioned the vehicle was missing its manual, a second key, and the jack kit and quite frankly I didn't think much effort would be put into getting them since I had already signed the papers and was heading out the door. But I've already received a call from Charlie that shows he is following up on trying to get those last little items handled for me. If their customer service stays at this level they have me as a customer for life. More