Jones Ford Buckeye

We took our class C RV into Tom Jones Ford to have an exaust leak fixed. We'd had it diagnosed at an exaust shop but they weren't equipped to lift a vehicle of this size to make the repair. That estimat exaust leak fixed. We'd had it diagnosed at an exaust shop but they weren't equipped to lift a vehicle of this size to make the repair. That estimate was for 1 full day and $1250.00. We weren't shocked by Ford's $2100 and 1 week estimate but when it took 2 weeks. We had to cancel our vacation and were disappointed. The worst part was that I had to contact the manager to get information out of them, our advisor wouldn't call us back. And when we picked it up, it looked like it had been ransacked ! All contents of the "doghouse " or console were strewn across the floor, our National Park annual pass and book were even dumped out of their carrying case. And the bed--in the back of the RV was trashed. We had all the clean bedding stacked neatly on it. I don't know why they had to move that, but apparently they did. Ok, but, put it back like you found it! And the window molding on the bed area window was dangling on the outside. The cover on the skylight was on the floor too. And they'd removed the curtain tie backs and tossed them on the floor. I don't understand why they seemed to leave it a mess intentional. So, 1 star only and I hope everyone reads this and avoids this shop, which we expected more from. More

Sonny! Is a great guy! Always available when we need him ! He goes above and beyond ! Actually all Jones Ford employees are wonderful !!! Is a great guy! Always available when we need him ! He goes above and beyond ! Actually all Jones Ford employees are wonderful !!! More

Shady sales people . Bait & switch offers. Overall do not recommend. Sales Managers support the sales reps even when they breach Fair Lending laws. Sales will put pa Bait & switch offers. Overall do not recommend. Sales Managers support the sales reps even when they breach Fair Lending laws. Sales will put paperwork through on a car even if you say you don't want it hoping to force the sale. So disappointed. More

This is by far the worst Ford dealership I have ever worked with. Their service department houses a bunch of liars who lie about the most miniscule things in the world. About 2 months ago, I went into t worked with. Their service department houses a bunch of liars who lie about the most miniscule things in the world. About 2 months ago, I went into this dealership (I leased my car here) to have some recall work done (some computer work/rear axle work). My cup holder was also falling through my center console, so they told me they would order the part and then get me scheduled to have it repaired. Fast forward 2 months, I took me calling 2 different days, leaving 2 voicemails, and getting on their website to chat with a representative before someone called me back. Low and behold, the service manager Allen tells me that the part was "tracked" down, and it would be here next Tuesday, exactly 2 months from when we went in to have the recall work done. They wanted to schedule me Wednesday, sure no problem. They told me it would be all day, sure no problem. Do you have courtesy vehicle I can have for the day? No, we don't offer that. Um ok, well I will need to get with my husband since we have 2 kids and need a vehicle to get them around. Something didn't sit right with me, so I called another Ford dealership in the valley to see if they could help me. Sure enough, they can order the part (the part that comes from California and takes 2 days to get here) and repair my car. I have been since been contacted by the service department manager, Mr. McMillan. After some leg work on his end, he actually tracked down the part that has been sitting in their parts department since August 24th. Somewhere, someone dropped the ball and never contacted us. However, it still does not change the fact that this morning Allen had the audacity to call me up and lie about said part. He could have taken the 10 minutes to call the parts department or even walk back there, to see where it was. Instead, he continued on with a lie saying it was "on its way and would be here next week". Mr. McMillan is attempting to make this right by doing the repairs this week. However, liars are a cancer to a company/business, and I would still not recommend them. More

Best prices in the county compared to other ford dealers . Very quick and friendly , and stick to there appointments unlike OTHER FORD DEALERS In the AREA . Very quick and friendly , and stick to there appointments unlike OTHER FORD DEALERS In the AREA More

We purchased a 2022 Ford Escape SE March 23 2022. It was by far the easiest transactions we have ever had buying a vehicle. Justine had all the paperwork ready when we arrived. Sonny had the vehicle It was by far the easiest transactions we have ever had buying a vehicle. Justine had all the paperwork ready when we arrived. Sonny had the vehicle up front and ready to go. I would definitely recommend Jones Ford for your next car buying experience. Thank -you Kent and Sheri Grimes More

I loved how quick Dejon, Tylor, finance and the whole team were to get us into our truck. Would definitely recommend to anyone looking for a friendly staff. To say the least the had stuff for my daughter team were to get us into our truck. Would definitely recommend to anyone looking for a friendly staff. To say the least the had stuff for my daughter to color on while we waited on a deal. Thank you again Jones dealership for helping us out! More

Very happy with our sales rep Sonny, he and the entire sales team were awesome! We love our new truck! sales team were awesome! We love our new truck! More

Great customer service! Easy to work with! They had exactly what we were looking for! exactly what we were looking for! More