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John Thornton Buick GMC
Carrollton, GA
441 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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441 Reviews of John Thornton Buick GMC
August 03, 2023
While there purchasing our XT4 I was concerned about being able to get groceries out of the back, I am handicapped and cannot reach to the back. Justin told me he would be sure to get me a cargo net, it being able to get groceries out of the back, I am handicapped and cannot reach to the back. Justin told me he would be sure to get me a cargo net, it has been 3 months and I have not received one as of yet. We went down one time to pick up floor mats and he told me it was on back order, but he would mail it to me as soon as they came in. I also talk to Ryan the sales Manager and he said he would check on it and get back to - NEVER CALLED BACK. You are only as good as your word. And their word isn't good, you promise customers something and don't follow through on your word. I called again today and had to leave a message - let's see if anyone calls me back. I love my car, but I also need sincere customer service also before I would return to them or even recommend them to a friend. They didn't hastate to take our check but can't even return a phone call!!!!!! Charlene C. A dissatisfied customer! 08/03/2023 My cargo net arrived today, thank you Justin for you keeping your promise and following through on my phone call. I appreciate your prompt response. Thank you I appreciate your help. More
by char.cearns
Employees Worked With
Ryan Dodson, Matthew Lipscomb, Andrew Coker, Justin Striplin
May 03, 2023
Prices were great and they even delivered it 6. 5 hours away. But they were very pushy on the financial end. We had a draft check from our credit union but they were not willing to wait until the fu 5 hours away. But they were very pushy on the financial end. We had a draft check from our credit union but they were not willing to wait until the funds cleared. Even though I wired $20k as a deposit. They were relentless about financing in house so we could complete the deal in a hurry. More
by Tredlin05
Employees Worked With
Ryan Dodson, Isaiah Jones
April 15, 2023
Don’t negotiate with this dealership over the phone, if a customer walks in with a better deal, your phone negotiating means nothing. They will sell the vehicle to the walk in. Very poor business practice. customer walks in with a better deal, your phone negotiating means nothing. They will sell the vehicle to the walk in. Very poor business practice. More
by Roger
Employees Worked With
Anthony Gray
March 30, 2023
As the dealership was in GA and I am in SC there was lots of phone conversation. Glenn helped me through the process and we got a lot done before we arrived. The car was like new and we were happy with it. T of phone conversation. Glenn helped me through the process and we got a lot done before we arrived. The car was like new and we were happy with it. The car hit all of our criteria. We tidied up a few details and overall it was a pleasant experience. I would strongly recommend this dealership to anyone in the market. More
by Logdog 56
Employees Worked With
Glenn Pierce was the salesman we dealt with, Zach Robinson
