John Roberts Nissan

Great Buying Experience We recently decided to purchase a new vehicle. Our son recommended John Roberts Nissan and salesman Chris Swann. We had searched online and had an ide We recently decided to purchase a new vehicle. Our son recommended John Roberts Nissan and salesman Chris Swann. We had searched online and had an idea of what we wanted. When we met with Chris he asked us about all our wishes on what we were looking for and what our price range was. Being a little older we also didn't want to walk all over the lot trying to find something. Chris went through the inventory online with us and then when we wanted to see something he pulled it to the front door for our tour of the vehicle. Once we checked out the Rogue we knew that was the best fit for our needs. Chris and the staff explained all the options to us in detail and gave us time to decide what add ons we wanted and didn't want. Once we were ready to get in the Rogue and head for home Chris took extra time to ensure we knew all the important features as well as the bells and whistles. This was the best car buying experience we've ever had. Chris and the folks at John Roberts Nissan made us feel like family. We highly recommend them. More

Transparent My wife and I had been shopping for a midsize SUV for several weeks before I drove down to Manchester to look at a very nice used Pathfinder I found o My wife and I had been shopping for a midsize SUV for several weeks before I drove down to Manchester to look at a very nice used Pathfinder I found on the internet at John Roberts Nissan. I worked with Chris Swan in Internet Sales. I was driving to look at a different pathfinder with fewer options when I called Chris and said that I was interested in their Pathfinder. I arrived twenty minutes later and was surprised to see the vehicle pulled up to the front of the store. We took a test drive and after working with me on a trade-in value I bought the vehicle for a great price. More

definitely recommend this dealership! Joe was great. everyone was really friendly and overall i had a really great experience and a great deal! I will definitely recommend Joe for all my f Joe was great. everyone was really friendly and overall i had a really great experience and a great deal! I will definitely recommend Joe for all my friends ! More

Best Car Buying Experience Ever! I have been searching for a used Maxima for several months now. I did most of my searching online and emailed several dealers the specifics I wanted o I have been searching for a used Maxima for several months now. I did most of my searching online and emailed several dealers the specifics I wanted on the car. From the first email, to driving the car away from the dealership, our experience with Chris Swann at John Roberts Nissan was the best car buying experience for my husband and I, ever. Chris was not pushy, did not bombard me with phone calls and emails. At one point, I changed my mind and was not going to buy a car. Chris was the only sales person who thanked me and asked to keep his contact information and let him know if we changed our minds again. Other dealers continued to send me unwanted emails with cars that didn't even come close to my specs. When we made the decision to buy a car, I called Chris. We bought new instead of used. We are loyal customers, we will buy from Chris again. More

Highly Recommend this Dealership! I had been searching for a vehicle for more than a month near my home in Alabama. As I searched online, I found a vehicle I liked and it was within m I had been searching for a vehicle for more than a month near my home in Alabama. As I searched online, I found a vehicle I liked and it was within my price range. Reluctantly, I traveled almost two hours to inquire. After working with Chris Swann throughout the entire process, I found that it was certainly worth the long trip. He is very knowledgeable and friendly and I never felt any pressure. He was able to answer my questions and definitely came across as trustworthy and honest. I actually ended up purchasing a second vehicle for my niece. Chris was definitely a pleasure to work with and I must say, all of the staff I encountered while there were very friendly and made me feel welcome. The GM took time out to thank me for the purchase and wanted to make sure I received excellent service. I did and this is why I highly recommend this dealership. It was certainly worth the trip. More

First out -of-state purchase went great! After months of searching I found the perfect car, of all places, out of state. Worked with Joe Licata over the internet and he personally took plenty After months of searching I found the perfect car, of all places, out of state. Worked with Joe Licata over the internet and he personally took plenty of pics and emailed me. Made a deal we both could be happy with and scheduled a pickup day. My wife and I took a bus from Atlanta to Manchester. Met with Joe in person, looked the car over and found no surprises or tricks up his sleeve. Test drove it, signed the papers and we drove it back to Atlanta. Joe and the gang were very friendly and down to Earth. He was professional and courteous as was everyone we came in contact with. Will definitely check their inventory first when we are ready for another vehicle. More

Joe was great. I worked with him over the internet, text and phone to purchase a vehicle. He made the final sales process and pickup easy and pleasurable. He even followed up with my after sale requests. Go and phone to purchase a vehicle. He made the final sales process and pickup easy and pleasurable. He even followed up with my after sale requests. Good job ! More

Brought Nissan Versa in for Express Service - oil change and tire rotate. Took one hour. Dealer has a 30 min guarantee on Express Service or the next Express Service is free. When I asked about the gua and tire rotate. Took one hour. Dealer has a 30 min guarantee on Express Service or the next Express Service is free. When I asked about the guarantee at checkout, the person on the desk advised me that the 30 min was from the time the car went on the rack until finished. So, he declined to give me the next service free. I did not press the point, but on the way home called the service manager, Jason Skipper, who basically gave the me same line. So, when it comes to an Express Service Guarantee at this dealership, there really is none. My bottom line is: If I as a customer come in for Express Service and it takes longer than 30 min for me to drive out with my car, then this dealer is not meeting their guarantee. Any explaination of rack time is just smoke and mirrors. I advised Jason that I will take my business and the servicing of my four vehicles elsewhere. Too bad, because as new folks in town last year we really like doing business locally. At this point we will probably either find a local mechanic who will treat us better or just have a known dealer do the work next time we are in Nashville. More

Jim Yeargin, John Roberts, Jr. and John Roberts, Sr. handled the sale of my 2013 Nissan Frontier 4x4 on November 8th and 9th. They were all very professional and I am very pleased with my vehicle and sa handled the sale of my 2013 Nissan Frontier 4x4 on November 8th and 9th. They were all very professional and I am very pleased with my vehicle and sales experience. I have purchased from John Roberts Nissan many times before and have referred several customers to them over the past 25 years. I have always had good experience with them and have found that others I have referred to them have also. I would definitely recommend them to anyone. More

Chris Swann was SO helpful! Never have I had a car buying experience that was this pleasant, this easy. It was such a pleasure doing business with this dealership and especially Chris Swann. We could not ha experience that was this pleasant, this easy. It was such a pleasure doing business with this dealership and especially Chris Swann. We could not have asked for one thing more! He went over and beyond with his customer service, which is such a rarety these days. More