Joey Logano's Huntersville Ford

Joey Logano's Huntersville Ford responded

We appreciate your feedback and are glad our team made the process straightforward. Thank you for choosing Huntersville Ford.

Joey Logano's Huntersville Ford responded

We’re pleased you had a smooth experience with us at Huntersville Ford. Thanks for your feedback.

Joey Logano's Huntersville Ford responded

We received your negative feedback. I try to look at issues to see where we may have gone wrong when I receive these. I did look into this deal to make sure the trade was appraised correctly and there were not any missing package adds or anything of that sort to the appraisal. As with anything, sometimes the appraisers do make mistakes so I wanted to put another set of eyes on it. I also do apologize that we could not come to terms as we would want to earn your business again and appreciate the business in the past. We never want to upset a customer of course either. After looking back at the appraisal on your electric Nissan. I do think the car was appraised correctly but if a few hundred dollars would help this situation, I would be happy to give a few hundred. I do not believe in my professional opinion that it is worth 3k more and please take that with all due respect. With Nissan canceling the production of this car probably does not help the value either but I wanted to make sure that you knew that we went back and looked over the appraisal to make sure we did put the correct amount in our opinions into the trade value. My sales manager mentioned that you had been to three other dealerships also that had not given you the trade value that you were looking for. He could have misunderstood that information but that is what I was told also. I also looked and searched for what was for sale currently in the market for sale consistent with your same model, make, miles, packages, etc. The trade value you were looking for is what the used market is retailing them for right now by my research. Please take that with all due respect sir. I am just letting you know why we appraised the vehicle for that amount. Sometimes vehicle appraisals are not what the customer is wanting and we understand that completely. Does not giving you the trade value of what you think the car is worth versus what we appraised it for worth a one star review to us. I do not believe that it is but that is your opinion and your right so I will respect that. It was our professional opinion and that was all. I did also go back and look at the cameras both times your were here just to make sure management was also helping handle the deal during your visits. It does look like they were and was also told that you were treated very kindly and respectful while here. I so appreciate you stating that the sales person was not the issue in your review also. We do try to earn as much business that makes sense as possible, but in this case we were just not able to give you the amount you thought the vehicle was worth. Please accept our apology on this part and if a few hundred dollars would make a difference, please let us know. We do hope you find the vehicle that is perfect for you and we do appreciate the opportunity.

BLURAYKING responded

Update. Bought a NEW 2025 Honda Accord Touring Hybrid with NO issues with trade in appraisal at Hendrick Honda of Hickory. Was offered $500 more than Huntersville Ford. It was the easiest negotiations I have EVER had. This is how you treat your customers.

Joey Logano's Huntersville Ford responded

We appreciate your kind feedback about Huntersville Ford. Our team is committed to providing exceptional service for a smooth car buying experience. We're grateful for your support and recommendation.

Joey Logano's Huntersville Ford responded

Thanks for sharing your feedback. We're glad our team was able to make the buying experience enjoyable at Huntersville Ford. Wishing you many happy miles ahead with your new purchase.

Joey Logano's Huntersville Ford responded

Thank you for your kind words and feedback. We're glad our team efficiently assisted you with your trade-in and sales experience at Huntersville Ford.

Joey Logano's Huntersville Ford responded

We're glad you had a smooth experience and found the car you wanted. It’s great to hear our team could assist with discounts, making the process even better. Thank you for choosing Huntersville Ford.