Joe Rizza Ford Lincoln

Faulty radio I am a firm believer that nobody can take care of your vehicle like the dealer. They have the knowledge and the skills to do the job right. That is wh I am a firm believer that nobody can take care of your vehicle like the dealer. They have the knowledge and the skills to do the job right. That is why I bring my F-150 to Rizza Ford. More

Great Service Fixed my problem right away the same day. Great customer service and great experience. They really care about getting your car fixed on time with mi Fixed my problem right away the same day. Great customer service and great experience. They really care about getting your car fixed on time with minimal trouble for you. More

Sync System Problems My car developed Sync system problems, such as not displaying information, shutting down heat system, etc. I brought my car to the service department. My car developed Sync system problems, such as not displaying information, shutting down heat system, etc. I brought my car to the service department. The issue was resolved within a few days. I got rental car for a period when my car was at the maintenance service. They delivered my car to my home. In addition, they cleaned and washed my car. All services were covered by the warranty. More

Another Great Experience Service rep was attentive and understood the issue. Easy to comminicate via text when I needed to add services. Car was ready when expected. Once aga Service rep was attentive and understood the issue. Easy to comminicate via text when I needed to add services. Car was ready when expected. Once again great job! More

A Very good Salesman First and foremost was the honesty and help I received from my salesman. He introduced me to his fellow co-workers, took me to the lot to compare dif First and foremost was the honesty and help I received from my salesman. He introduced me to his fellow co-workers, took me to the lot to compare different vehicles, showed me the extremely clean service area, searched for cars within the price range I was looking for and along with everything else, I felt he was concerned about helping me the best way possible just by questions he asked me. No questions were left unanswered. I believe that good people have good ways about them and the people I met were friendly and concerned about doing a good job for me. The process was smooth and they left me with a good impression. More

No pressure purchase isaias Remijio was a pleasure to work with. He turned a stressful situation for me into a comfortable and joyous one. He made me feel welcome from the isaias Remijio was a pleasure to work with. He turned a stressful situation for me into a comfortable and joyous one. He made me feel welcome from the time I entered the dealership. He let me browse until I narrowed down my selection and never made me feel rushed. I appreciated the time that he spent showing me all of the bells and whistles on my new car. I left the dealership feeling very well taken care of.. More

Leaving I had a great experience at first until last service apt. After 3 appointment I found out diesel fuel is in my def tank. Ike come to tell me the news I had a great experience at first until last service apt. After 3 appointment I found out diesel fuel is in my def tank. Ike come to tell me the news and that it’s not covered under warranty. Then I go back and look and was told somehow diesel got put in def tank and it’s a 2100 repair not covered. Great! Then I go talk to George and he goes to talk to mechanic. I see George walk past and I’m wonder what’s going on now. He decides to text me saying truck isn’t covered under warranty for this. Good customer service. Then I’ll tell Ike I’m not spaying for something I didn’t do and they said they can’t cause they didn’t do it. Then I told them is it possible that it happened before I got the truck? I did have 300 miles on it. Cricket! I said same thing to Jeff the regional sales guy. His response was all I can say is ford has no idea how diesel got in the tank. Well, I got stuck paying 1973.00 to get it fixed. I will no longer be coming back. I even offered to pay 1/2 cause I thought that was fair. Nope. More

Great service in general, bad w details I've stopped goin here for my oil changes and tire rotations bc at least half the time they either leave out a bolt for the shield under the engine an I've stopped goin here for my oil changes and tire rotations bc at least half the time they either leave out a bolt for the shield under the engine and/or hammer on the lugnuts so tight that I have to literally stand on a lug wrench to get them loose.One time I had to put on the spare and I thought I was gonna break a stud gettin the lug off. I do enjoy talkin to Luke in sales when I come in, but won't be gtn any "works" packages from there anymore.... More

Service is the best- Would Highly Recommend Joe Rizza to anyone needing service - The free WiFi & coffee is also a plus - I come in from Fort Wayne IN. For Se is the best- Would Highly Recommend Joe Rizza to anyone needing service - The free WiFi & coffee is also a plus - I come in from Fort Wayne IN. For Service More

Positive experience While the deal was slightly more complicated due to factors outside the dealership's control, Al was helpful and maintained contact, keeping me in the While the deal was slightly more complicated due to factors outside the dealership's control, Al was helpful and maintained contact, keeping me in the loop while they acquired the vehicle. From there the process was easy and quick. More