Jim Hudson Lexus - Service Center

Satisfied Lexus customer. Arrived at dealership to have service completed on my 2018 GS350 at 0930am. Waited on immediately and escorted to customer lounge, which is beautiful. Arrived at dealership to have service completed on my 2018 GS350 at 0930am. Waited on immediately and escorted to customer lounge, which is beautiful. Service was completed and vehicle was cleaned inside and out by 1040am. Service advisor escorted me to vehicle, explained what was completed and when next service would be due. Outstanding service, definitely would recommend this dealership. More

Service Excellent initial visit with this dealer. Very accommodating to needs and future needs. Would return for service in the future. Highly recommend to Excellent initial visit with this dealer. Very accommodating to needs and future needs. Would return for service in the future. Highly recommend to others for service More

Maintenance appointment Excellent service, explanation and thoughtfulness. The technician carefully explained problem and required work to address it. Work was completed in Excellent service, explanation and thoughtfulness. The technician carefully explained problem and required work to address it. Work was completed in a timely manner as promised. More

Customer Service Melvin Alston is a great asset on your team and is a shining example of what customer service looks like. In the past, there have been gaps or challe Melvin Alston is a great asset on your team and is a shining example of what customer service looks like. In the past, there have been gaps or challenges experienced when I've worked with other folks in the service department. I have never had an issue when working with Melvin. He is clear and concise in his communication which leads to no surprises. Greatly appreciated. More

Regular service The cat was picked up and delivered by Bob and Sam took car of the service efficiently. I was kept informed by Sam during the process. The cat was picked up and delivered by Bob and Sam took car of the service efficiently. I was kept informed by Sam during the process. More

Service review Overall experience was very good. Being able to get a loaner car helped prevent me from wasting an afternoon. I will definitely continue to use Jim Hu Overall experience was very good. Being able to get a loaner car helped prevent me from wasting an afternoon. I will definitely continue to use Jim Hudson for my next service More

Service Review I arrived, Shannon was waiting for me. and I was able to get checked in and had a loaner heading to work within 10 mins . I arrived, Shannon was waiting for me. and I was able to get checked in and had a loaner heading to work within 10 mins . More

Excellent Service I got a call early in the afternoon from Danny Chupek to tell me that my gx460 may not be ready but that they will try hard to get it done and that I I got a call early in the afternoon from Danny Chupek to tell me that my gx460 may not be ready but that they will try hard to get it done and that I would get a loaner car if needed. A few minutes after I arrived the work on the truck was completed and it was washed! Great customer service that saved me the trouble of having to come back. Thanks for the extra effort!! More

Excellent service experience As usual I found the associates at Jim Hudson to be very personal, professional, and knowledgeable. From the time I drove on to the lot until the tim As usual I found the associates at Jim Hudson to be very personal, professional, and knowledgeable. From the time I drove on to the lot until the time I left I was greeted with a smile and a genuine concern that all my needs where being met beyond my high expectations. While there I was able to observe the interaction of other customers and it’s my opinion that my experience was not the exception but rather the norm. I highly recommend this organization to anyone looking for a highly satisfying and mutually rewarding automotive experience. More

Outstanding Service! Shannon was great. She handled my situation with efficiency and professionalism. She is a great asset to your team. I had to jump start my car over th Shannon was great. She handled my situation with efficiency and professionalism. She is a great asset to your team. I had to jump start my car over the weekend. Shannon checked my battery's life. I thought it would be prorated. However, she said it was free! More