Jim Hudson Lexus - Service Center

Know who I am / Know what I need / Then make it happen. When I come in the dealership, then know who I am, they know what I need and they make it happen. Every time. What a dealership!! When I come in the dealership, then know who I am, they know what I need and they make it happen. Every time. What a dealership!! More

Efficient Service I received a service recall letter regarding the need to replace the passenger side airbag. My wife and I had scheduled a trip and were concerned with I received a service recall letter regarding the need to replace the passenger side airbag. My wife and I had scheduled a trip and were concerned with the safety issue. Kimberley Daniels worked with us and was able to arrange to have the service done the next day. We were very grateful and were able to go on our trip without concern about the air bag issue. More

Efficient & pleasant experience each time I come for service I always receive the most courteous service at Hudson . . . from the one who greets me as I pull into the garage to the service representative, on thi I always receive the most courteous service at Hudson . . . from the one who greets me as I pull into the garage to the service representative, on this visit - Matthew Johnson. The waiting area facilities are comfortable and I love having the small work area with computers. It's nice to have a snack and drink while you wait. The only suggestion I could make would be to add a "nail tech" so that the ladies could get a quick manicure while we wait! I drive from Rock Hill, SC to Columbia, SC (approx. 65 miles) to have Hudson Lexus service my car. That should speak for itself! More

Great Customer Service There have only been two incidents where I did not have a good experience in the service department at Jim Hudson Lexus. On both occasions, Melvin Als There have only been two incidents where I did not have a good experience in the service department at Jim Hudson Lexus. On both occasions, Melvin Alston did not handle my service needs. I will continue to go to Jim Hudson as long as Melvin is there. He is the consummate professional and knows about good customer service. There is no secrets and you are given just what you are promised. More

First Class Service All members of the staff were very friendly and professional. Melvin, my service advisor as always, was exceptional. He is a great asset to this deale All members of the staff were very friendly and professional. Melvin, my service advisor as always, was exceptional. He is a great asset to this dealership. Any dealership can sell you a car; it's the service department that keeps you loyal. More

Completely satisfactory. Matthew did an excellent job and he is like another Melvin when it comes to service and customer handling. Quality employees of this nature bring cust Matthew did an excellent job and he is like another Melvin when it comes to service and customer handling. Quality employees of this nature bring customers back always. More

Thanks Danny Chupek for bringing my extended warranty and additional services, that I had forgotten I had purchased, to my attention! You are the best!! for bringing my extended warranty and additional services, that I had forgotten I had purchased, to my attention! You are the best!! More

Maintenance The customer service representative was great in scheduling my appointment. The service tech was great in letting me know the cost of the maintenance The customer service representative was great in scheduling my appointment. The service tech was great in letting me know the cost of the maintenance and calling me immediately when an issue came up. More

Excellent service Easy in and out. Dropped my car off, loaner car was ready. Ran errands and came back to clean and serviced car. Customer service was excellent!! Easy in and out. Dropped my car off, loaner car was ready. Ran errands and came back to clean and serviced car. Customer service was excellent!! More

excellent serviceexcellent professional service always receive excellent professional service. personnel always give update of the auto status , and is always professional in all actions taken. try always receive excellent professional service. personnel always give update of the auto status , and is always professional in all actions taken. try to give you the best guidance and service possible More