Jim Falk Lexus of Beverly Hills

We were looking for a Clean, Low Mileage, Gold ES-350. Stuart Hicks found exactly the car we had been searching for, a 2007 Gold, Very Low Mileage Beautiful ES-350. He told us what they were asking for th Stuart Hicks found exactly the car we had been searching for, a 2007 Gold, Very Low Mileage Beautiful ES-350. He told us what they were asking for the car and we told him how much we were willing to pay and without any high pressure tactics we reached a compromise where everyone was happy. My wife and I felt that Stuart was Intelligent, Professional, Honest and a nice person to work with for the purchase of a car. He is a real gentleman. Stuart introduced us to Michael Heredia who took hours explaining and teaching us every detail and aspect of this High-Tech car. Michael has called us three times since our purchase to see if we had any questions about the car and wanted us to know that he will Always be available to us if we ever have any questions. Michael introduced us to Juan Prevoo, Assist Service Manager who will be our contact for any service we will need in the future. We met with Kathryn Marenzi, Finance Director who walked us through all of the necessary paperwork involved in the purchase of an automobile. She was able to make all of the details about Finance, Insurance, Extended Warranties, etc. etc. pleasant and easy to understand. Kathryn was knowledgeable, patient, caring and someone who represented the auto industry with the highest integrity. What really impressed us with this whole experience at Jim Falk Lexus was the coordinated team work with everyone working together to make sure that we were satisfied and happy with our purchase. We are most Satisfied and Happy—Bob and Sharlene Pollyea More

Juan went way out of his way to make sure I received the best service possible and handled all my concerns, top notch and a well run service department!!!!, I would definitely recommend this service dept... best service possible and handled all my concerns, top notch and a well run service department!!!!, I would definitely recommend this service dept.....Kudos to Management!!, I have not yet bought a car from Jim Falk but after receiving such great service I will defiantly consider this dealership!! Thanks!!!! More

I have purchased dozens of cars in my life, but the experience I had at Jim Falk Lexus was really exceptional. I must admit I was a little nervous about shopping in "Beverly Hills" because I am just a experience I had at Jim Falk Lexus was really exceptional. I must admit I was a little nervous about shopping in "Beverly Hills" because I am just a regular guy, but they treated us great. They were very patient, and helpful, and our transaction was just great. The bottom line is I never felt like this was an adversarial relationship at all. I especially want to thank Kathryn Marenzi in the finance department. She was totally professional, friendly and helpful, and made all of the paperwork almost pleasant. More

I have leased several pre-owned vehicles from Jim Falk Lexus and purchased a Lexus for my daughter as well, we have had nothing but great customer service at this dealership. I deal directly with Robert S Lexus and purchased a Lexus for my daughter as well, we have had nothing but great customer service at this dealership. I deal directly with Robert Silva, Sales Manager, he and his team are very knowledgeable and work hard to find you the best possible rates, without the stress or hassle. From the minute you walk in, you are assisted and never left waiting around, which I appreciate. I will continue to lease my cars from this dealership. I would recommend this dealership to anyone looking into buying/leasing a new or used vehicle. More

I contacted multiple dealerships for a service contract on my Lexus. Orod Makou responded back to my inquiry very quickly and offered me a a great deal on a platinum warranty. I highly recommend the financ on my Lexus. Orod Makou responded back to my inquiry very quickly and offered me a a great deal on a platinum warranty. I highly recommend the finance dept. at Jim Falk Lexus for providing a great deal on a service contract. More

Everyone there was as kind and knowledgeable as I have ever seen at a dealership. They gave me the best deal on my IS350, a deal that no one else came close to (after going to 5 different dealerships.) Th ever seen at a dealership. They gave me the best deal on my IS350, a deal that no one else came close to (after going to 5 different dealerships.) They did anything and everything they could to make the deal and in my case they went way beyond that. More

As an old time customer of Jim Falk lexus I have had them since they have come out. I would like to tell you of a Great experience I had recently. I bought many cars from them and recently purchased a 2010 since they have come out. I would like to tell you of a Great experience I had recently. I bought many cars from them and recently purchased a 2010 HS250 Hybrid. It is a wonderful car and the service I received from this dealership was really outstanding. I would like to mention especially a Finance Director, Kathryn Marenzi who went out of her way to help me solve a small problem. As was as the other sales and service personnel who took special care to solve any or all problems I had. You may rest assured that I will continue to be one of you best customers. Fred Cane - More

This is my fourth vehicle that I purchase/leased from Safi. It was a great experience dealing with such a professional and dedicated person. I followed Safi from another Lexus store because I know when Safi. It was a great experience dealing with such a professional and dedicated person. I followed Safi from another Lexus store because I know when I deal with him he will give his 110%. I highly recommend Jim Faulk Lexus, where you’ll find friendly and dedicated team of professionals. More

Kevin Wuepper remembered that I was interested in a Mini Cooper and when one became available at Jim Falk Lexus, he called me. I appreciated that he took the time to pay attention to my needs as a car buye Cooper and when one became available at Jim Falk Lexus, he called me. I appreciated that he took the time to pay attention to my needs as a car buyer and called me when he had something that would be of interest to me. His instincts were correct as I purchased the 2006 Checkmate Mini Cooper for a reasonable price. The financial officer, whose name I do not recall, was very friendly, efficient and I enjoyed working with her. Alex, the car salesman, was also very friendly. More

After leasing a Lexus through a car broker, Jim Falk Lexus became my default dealer and service center. During my three year lease they were consistently courteous and informative, very detail oriented Lexus became my default dealer and service center. During my three year lease they were consistently courteous and informative, very detail oriented in the scheduling of service, providing a loaner car and informing me about the work being done. When the lease ended, I had such low mileage on the car that it was logical that I purchase it. A salesman, the loan officer and the manager explained various options to me based on total price and monthly payments to help me decide for myself. I decided to purchase the car I was leasing and they provided a smooth transition from leasing to ownership. I have never had any significant problems with the car and the minor ones have all been fixed promptly. Their online appointment scheduling system is A plus. More