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Jim Ellis Buick GMC Mall of GA

Buford, GA

4.6
3,868 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,868 reviews

July 12, 2023

Made appointment and got there 15 min early. Took 4 hours when the mentioned it would take 1 and a half. More

by Salcido1130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember.
Jul 20, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Jim Ellis Buick GMC Mall of Georgia

July 11, 2023

Quick Service and everything was explained once they finished my car. Great Customer Service and no service done without asking More

by DDSHU97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

July 11, 2023

The staff is very tuned in to buyer’s need and goes the extra steps to ensure customers are informed & satisfied, thoroughly. Out of all my years of purchasing a vehicle, this was the first time I’ve exper More

by ROBERTSSHE01WIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammy, Harrison & finance manager
Jul 21, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

July 10, 2023

Young Charles was very courteous and professional. The work was done in a timely manner and I was on my way home satisfied. Thank you all. John Gamber More

by forestremodeling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Prayor
Jul 13, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 08, 2023

Other than the length of time it took for an oil change, service was great! I was there on time for my appointment but I was there about 2hrs. More

by CHARLESSTEPHENSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles ( service)
Jul 13, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for the high star rating!

July 07, 2023

Sami and Ben made the purchase of our 2023 Terrain easy and smooth Jim Ellis GMC Mall of Ga is by far the best group to work with. I have bought 5 cars from Sami and will be back when it’s time again. More

by ARNOLD.KEVIN442
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Atuegwu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

July 07, 2023

Thanks for proving lounge area with water and comfy seats. Still, it felt a little sad in there. More

by joshzpate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dunno
Jul 13, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 06, 2023

Working with Harrison and Jovan was a pleasure. Harrison had everything ready to go when we arrived and he was very accommodating. More

by hhaynes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harrison Henry - 5 stars
Jul 13, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team!

July 05, 2023

We were very impressed with everyone we dealt with, especially our salesman Harrison Henri. He made the process very smooth & pleasurable. More

by squirrelhill01
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Harrison Henri
Jul 06, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

July 05, 2023

Excellent customer service by Charles Prayer. He was very knowledgeable and very helpful concerning my needs to repair my car. More

by STEWART747421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Prayer
Jul 06, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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