Jim Ellis Buick GMC Atlanta

John Anderson is the Greatest I've had several different experiences while visiting this dealership but I must say this last visit was the absolute best. From now on I will be work I've had several different experiences while visiting this dealership but I must say this last visit was the absolute best. From now on I will be working with John Anderson as he is the greatest service advisor at Jim Ellis. He's very considerate, kind and will work with you to make sure your vehicle is taken care of. He is definitely my go to guy and this dealership should be very proud he's apart of the staff. He one of the reasons why I've considered purchasing another vehicle from Jim Ellis. More

Easy to schedule service appointments online, service was quick (including repair of tire pressure sensor), communication of service was thorough, checkout was quick. Personnel were frie online, service was quick (including repair of tire pressure sensor), communication of service was thorough, checkout was quick. Personnel were friendly. More

Tom Rickard is fantastic! Tom could not be more helpful, accommodating, responsive and knowledgeable. I feel like a valued customer every time I work with him. I truly apprecia Tom could not be more helpful, accommodating, responsive and knowledgeable. I feel like a valued customer every time I work with him. I truly appreciate his assistance and he makes my experience getting my car serviced easy and efficient. More

Waiting to long for oil change with appt. It's ridiculous to wait 90 minutes for a oil change with an appt. This is the 2nd time I've had to wait this long, it's crazy It's ridiculous to wait 90 minutes for a oil change with an appt. This is the 2nd time I've had to wait this long, it's crazy More

Service and repairs Service and new water pump installed. Was given replacement vehicle during work. Repairs carried out efficiently and fast. Great service, very happy w Service and new water pump installed. Was given replacement vehicle during work. Repairs carried out efficiently and fast. Great service, very happy with service for several years now. More

Pleasant/Helpful My appointment for service was handled punctually and pleasantly. The service representative, Thomas Rickard, was very informative. I felt my car was My appointment for service was handled punctually and pleasantly. The service representative, Thomas Rickard, was very informative. I felt my car was in good hands. More

60,000 miles service I was happy with John Anderson's customer service once again and my car was completed and ready by the time they told me it would be ready. I was happy with John Anderson's customer service once again and my car was completed and ready by the time they told me it would be ready. More

Professional Sales and staff were very Professional and courteous. John did a great job with followup. Not being to overly pushy but also reminding me I needed a Sales and staff were very Professional and courteous. John did a great job with followup. Not being to overly pushy but also reminding me I needed a new ride. More

4 wheel alignment and discussion about solenoid warranty ext Good prompt service. Service rep. spent time explaining warranty extension if I should need it at some point. Wait time was reasonable. nothing mor Good prompt service. Service rep. spent time explaining warranty extension if I should need it at some point. Wait time was reasonable. nothing more to say. More

Excellent People, Below Average Process The Internet Sales Manager is the #1 reason why we bought our car from Jim Ellis. If I had not liked Gwen so much, I would have left after waiting 20 The Internet Sales Manager is the #1 reason why we bought our car from Jim Ellis. If I had not liked Gwen so much, I would have left after waiting 20 minutes with NO help from anyone. I took it upon myself to find someone to complain to and then waited another 15 minutes before being introduced to Barry. The good news - Jim Ellis hires EXCELLENT people. Barry was just as pleasant as Gwen. He was thorough, customer-focused and made me feel like he was committed to helping me get the deal that I wanted. I also had a pleasant experience with the Finance manager, Michael Mills. If I was rating the dealership on people alone, I would give them 5 stars. However, we spent close to SIX hours buying our car, even though we walked in knowing the exact model, color and packages we wanted. The vast majority of our time was spent waiting. There was so much time waste in the process that I can't rate the overall experience above Average. More