Jim Ellis Buick GMC Atlanta

Car fixed, looks great, communication excellent Have been using Buick Service Center since bought my Buick Encore five years ago. Have noticed the last couple of visits how well the service advisors Have been using Buick Service Center since bought my Buick Encore five years ago. Have noticed the last couple of visits how well the service advisors communicate about what is wrong, what options are, and how to accommodate owner needs. Brandon was great, made several update calls, and arranged a loaner without question when all work couldn't be completed in one day as originally planned. Full detail left car looking like new. Shuttle home was quick and easy. Altogether an easy experience. More

Great I had some routine service being done on my car and they identified an issue with a power steering hose. The issue was promptly addressed and fortunat I had some routine service being done on my car and they identified an issue with a power steering hose. The issue was promptly addressed and fortunately was covered bythe extended warranty. More

First time customer and extremely satisfied. I decided to provide this review based on our positive experience with a dealer we had not previously purchased a car from. We live in Marietta and a I decided to provide this review based on our positive experience with a dealer we had not previously purchased a car from. We live in Marietta and are not close in proximity to Jim Ellis in Atlanta. However, when searching for a particular new car for my daughter, we came upon Jim Ellis (who had the lowest price but was located the furthest within our search range). Although the price between their two websites was different, we were able to clarify things with the General Manager who was very easy to work with. Before getting to that point, we reached out thru their website link thru Autodtrader and within a very short amount of time Nicole reached out to us to assist us with our new car search. She was extremely helpful, quick and got us the feedback we needed in less than a day in order to make a decision (the vehicle we purchased had an expiring rebate). Once we agreed to a price over the phone with the general manager, he sent us a quote via e-mail. We then drove across town (~1hr) and upon reaching the dealership were greeted soon by Nicole and Ralph. They made the entire experience easy and fairly quick. Pleasure doing business with them and we'll return should we have a need in the future!! More

New car experience. We were very pleased with all those who helped us. We are greatly disappointed that our Envision did not have a convenience net and feel one should b We were very pleased with all those who helped us. We are greatly disappointed that our Envision did not have a convenience net and feel one should be sent to us. More

Service John did a great job. He got my car fixed and back to me so quickly. It was a painless experience. I would highly recommend. John did a great job. He got my car fixed and back to me so quickly. It was a painless experience. I would highly recommend. More

Cortez is the best Cortez like his name was very courteous and provided me with a shuttle to go across the street to do some buying in the farmers market:) Cortez like his name was very courteous and provided me with a shuttle to go across the street to do some buying in the farmers market:) More

The dealership was vey thorough. I was very impressed with the salesman. He was considerate. He made sure that he answered all of our concerns. He showed me all of the functions of th I was very impressed with the salesman. He was considerate. He made sure that he answered all of our concerns. He showed me all of the functions of the car. Which, saved me a lot of time. More

Save this was real great thanks for everything I took my car to Jim Ellis because the engine light came on and they did a terrific job I wasn't able to stay there and wait on my car so they rent me I took my car to Jim Ellis because the engine light came on and they did a terrific job I wasn't able to stay there and wait on my car so they rent me a car from Enterprise and Enterprise gave me a beautiful truck and when I took it back everything was Wells hats off to Jim Ellis Buick thanks so much More

New buick encore Nicole was excellent and she went one step ahead to help us finding the new car as well as the trade in.she was perfect..also, finance team was perfec Nicole was excellent and she went one step ahead to help us finding the new car as well as the trade in.she was perfect..also, finance team was perfect as well but only issue i got is after sales inquiries....my trade in vehicle has not been paid till now when writing the review...tried calling the office few times and they kept taking msgs but never returned the call...lady on the phone was rude saying they are busy with the work load so not sure when they can return my call...this is not acceptable after sales More