Jim Coleman INFINITI

Purchase of a new Infinity I have much to learn about all the features on the car and I think I am a slow learner. I stopped by the dealership on Friday and had help entering a I have much to learn about all the features on the car and I think I am a slow learner. I stopped by the dealership on Friday and had help entering a destination in the navigation system. I know I will be back for more help and I am grateful for the friendly service at Coleman. More

Great experience as always Friendly, courteous staff. Devin in the service department is great to work with. No pressure, explains everything in detail, communicates well. Excel Friendly, courteous staff. Devin in the service department is great to work with. No pressure, explains everything in detail, communicates well. Excellent service visit as always. More

Excellent Service Visit Devin did an excellent job with all stages of the visit -- quick intake, painless loaner car, timely call with an update on progress, and final paperw Devin did an excellent job with all stages of the visit -- quick intake, painless loaner car, timely call with an update on progress, and final paperwork. He was friendly and very helpful. I keep coming back to the dealership even past the warranty expiration because of the quality of the service and the knowledge of the advisers, particularly Devin. Jason Levine More

Fairly transparent and straightforward transaction Nelson was friendly and low pressure. He came in on his day off as we needed an evening to make our decision. He also had his fellow staff speak to us Nelson was friendly and low pressure. He came in on his day off as we needed an evening to make our decision. He also had his fellow staff speak to us as needed. Overall, it was a positive experience and they showed flexibility in negotiating with us. More

Our 2nd purchase! We are very pleased with this dealership from sales to service. This is the reason we are return customers and even more satisfied now. Kirk sold us We are very pleased with this dealership from sales to service. This is the reason we are return customers and even more satisfied now. Kirk sold us our 2nd car and was very knowledgeable and sincere. Devon is our service rep who is truly a pleasure to work with. Both of these gentlemen are an asset to Jim Coleman and we look forward to many more years of superior service. More

Stellar service Choon is always professional and keeps me informed of any service issues with my car. He had always provided excellent service and keeps me coming ba Choon is always professional and keeps me informed of any service issues with my car. He had always provided excellent service and keeps me coming back. More

AWFUL--incompetent and dishonest DESERVES ZERO STARS!!! Absolutely the WORST car buying experience I've ever had. I live in Baltimore and at 230 pm coordinated to come look at a car a DESERVES ZERO STARS!!! Absolutely the WORST car buying experience I've ever had. I live in Baltimore and at 230 pm coordinated to come look at a car around 330pm. I arrived at 350pm and the sales rep, Brian Vierra, was not there. No problem, I thought, I'm running a bit late and was greeted by another member of the staff. We took at look at my old car for a trade in appraisal and came back to the desk. I then overheard a conversation in which two employees said, "I can't get it started." I had a sinking feeling they meant the car I was there to look at. An employee came back in and told me that staff had been trying to start the Honda Civic I was there to look at with a Honda Pilot key. Approx 5-10 minutes later (so 410ish) Brian finally arrives and tells me that the car is "blocked in" and they need to find some other keys to move the blocking vehicle. He directs me to a desk where I sat for around 15 minutes. At 430 I went up to see what was going on. Brian tells me that 1. the Civic was dead and needed a jump start --so the story about it not starting due to a key error seems like bs. 2. was unable to answer my question why the battery was dead, other than to say it had been detailed 3-4 days ago and that "maybe" someone left a light on 3. told me that the car was out of gas and needed to be filled up. It seems they had no intention of telling me the vehicle was having problems had I not asked. So to summarize, grossly incompetent and dishonest. More

Avoid this dealer The sales people were sleazy as usual, but what was really unacceptable was that the repair service. I brought the car for some damage from a tree bra The sales people were sleazy as usual, but what was really unacceptable was that the repair service. I brought the car for some damage from a tree branch. They almost paint the entire car, without my authorization and way above their estimate. Just ripping off the insurance (and me in the process). Avoid Jim Coleman. More

Good selection and personable service Bought a Q50 from Frank and Cesar and purchased the extended wrap + wheel package. Called in to service because my wheels were chipped, my window mold Bought a Q50 from Frank and Cesar and purchased the extended wrap + wheel package. Called in to service because my wheels were chipped, my window molding had a slight defect, and my mirror vibrated slightly when driving. Devin reached out personally and set me up with a loaner car. He ordered all new parts without any hassle, honoring the warranty on every component mentioned. Great service. Bring your Infiniti here. More

Disppointing Standards for a Luxury Car Service Shop I took my car to Jim Coleman Infiniti in Bethesda in December of 2018 for some minor overheating problems. I was assigned to Devin Walker (The RED TEA I took my car to Jim Coleman Infiniti in Bethesda in December of 2018 for some minor overheating problems. I was assigned to Devin Walker (The RED TEAM). After inspecting the vehicle Devin contacted me and suggested $3,112 in repairs to replace Radiator, Thermostat, Camshafts, Gasket, etc. In addition, he also suggested I replace the Driveshaft because it was completely done and could "break off and potentially kill me" (for an additional $2,000). I trusted his opinion and went with his recommendation, but I declined replacing the Driveshaft. Approx. 1 week after I picked up the car and paid a total of $3,112.09, I experienced the same issue with overheating. This time I took the car to Nationwide Infiniti (where I bought the car brand new). After inspection, Nationwide informed me that the Radiator and Thermostat both needed replacing along with a listing of essentially all the other items that Jim Coleman had apparently "Replaced". I was fortunate that Nationwide Infiniti completed the service under warranty (no issues there). While the car was being serviced by Nationwide Infiniti I asked them for a second opinion about my Driveshaft. Turns out the Driveshaft is in good condition (NO Surprise). I called Devin at Jim Coleman and spoke with him about the situation. To my amazement he was smug and seem very callous. His initial response to me was "What are you asking for from Jim Coleman". I said at a minimum I need the name of the Technician who worked on my car to find out if any service was performed at all. Devin responded that he’ll need to have someone higher than him call me. Days later, NO CALL. If you decide to use Jim Coleman, I highly recommend getting a second opinion if your car is drivable. If not, have it towed to another dealership. It’ll save you $$ and the headache. They are all about making more $$ (even if it means recommending service you don’t need) with no regards for their customers. STAY AWAY…… More