Jerry Ulm Chrysler Dodge Jeep Ram

Service Department Customer service NONEXISTENT I have met with service manager on 2 different occasions. He clearly doesn’t think communication with customer is important at all. Service rep told m I have met with service manager on 2 different occasions. He clearly doesn’t think communication with customer is important at all. Service rep told me I would hear something from him within 3 hours. After 5 hours I called. No answer, no return call. An hour later, same thing. 30 minutes later I left a message for service manager. No return call. I showed up 30 minutes later. Service rep says it’s being looked at now-7 hours after I dropped it off (4 hours later than he was supposed to give me a status report. Manager doesn’t seem to care at all. To add insult to injury, they charged me for 2 hours of labor even though it only took one hour. I’ve been going there for 5 years. Dealership was sold a year ago. That’s when issues began. I will never go back! More

Great service always. Always good prompt service. Concerns always taken care of and any other issues with my vehicle is discussed with me before repair. Never felt pressure Always good prompt service. Concerns always taken care of and any other issues with my vehicle is discussed with me before repair. Never felt pressureed. More

Routine Visit Gone Bad Went in for an oil change and light bulb replacement. Lots of lights out turned into a greater issue but they replaced 4 lightbulbs and charged me abo Went in for an oil change and light bulb replacement. Lots of lights out turned into a greater issue but they replaced 4 lightbulbs and charged me about $220 (including their new service charge of 4% for those with no cash) No notification of this via email. Just told at checkout after services have been completed. The man who was helping me told me over the phone that my car would be ready in 20-30 min (I’ve already waited 2 hrs for light bulbs and an oil change with toddlers) and that the labor charge would be waived because that would be silly for light bulbs. Turns out at checkout I had to pay $86 for labor on lightbulbs! I wanted to speak to a manager and waited 15 minutes for one to show up and nothing. Paid just so I can get the kids home. I came back in 30 minutes to pick up my car (after over 2 hrs of waiting already) and they took my car back to start on the bulbs as I was arriving. So disappointed with the quality of service and decency Jerry Ulm’s staff thinks is acceptable. I always write reviews and for the first time in 5 years of going to Jerry Ulm, I was unable to leave a review like I usually do via their link. Strange. I’ve always been treated well here. Things have changed. My service employee was new and was not in the system. More

Leased a new cae Demontric was so great to work with. He was beyond helpful and made leasing a car possible for me! I highly recommend going to see him at Jerry Ulm Ch Demontric was so great to work with. He was beyond helpful and made leasing a car possible for me! I highly recommend going to see him at Jerry Ulm Chrysler Dodge Jeep Ram More

Lease purchase Our sales person Soony was very friendly and courteous at all times knew the product and worked with us well. Once we got to finance again super treat Our sales person Soony was very friendly and courteous at all times knew the product and worked with us well. Once we got to finance again super treatment. More

Amazing job! I had the best experience while searching for the right fit. Joaquin Gomez Fuego was a pleasure to work with as well as the entire Jerry Ulm Team- kud I had the best experience while searching for the right fit. Joaquin Gomez Fuego was a pleasure to work with as well as the entire Jerry Ulm Team- kudos to Danny in finance as well. I had a wonderful time shopping- and who can say that about car shopping? I will definitely be going again and recommending to everyone I know! More

Express oil change The express service was truly express. I was in and out in 15 minutes. Perhaps I arrived at a slower time. Very friendly staff. Very helpful. The fem The express service was truly express. I was in and out in 15 minutes. Perhaps I arrived at a slower time. Very friendly staff. Very helpful. The female tech that I worked with reviewed all the check points of the service with me. More

Sales staff great, finacing staff need more training. Took forever to get paperwork completed. After complete was told all paperwork was on hard drive. When I got home found out neither my extended warran Took forever to get paperwork completed. After complete was told all paperwork was on hard drive. When I got home found out neither my extended warranty or service contract were on it. Took several calls to try to get resolved and eventually I had to drive to your dealership to get. Had to use my time and gas to finally get paperwork. Then when I tried to use my service contract for my first oil change it had never been activated. It took almost 4 months to get this resolved. Apparently after you buy a vehicle from you there is no sense of urgency to resolve problems. Right after I purchased my jeep I recommended your dealership to a friend at work ( sorry I did), he did purchase a new jeep from you but I made sure I warned him to check his paperwork and make sure you activated his warranty and service. My son is going to buy my jeep next year and I will be in the market for a new one but you can rest assured it wont be from Jerry Ulm. More

So easy and always good service Have no complaints about using express service. They always explain everything well. Wait is quick or at least reasonable. Techs that check you in are Have no complaints about using express service. They always explain everything well. Wait is quick or at least reasonable. Techs that check you in are great. Highly recommended. More

A very easy car dealership experience This was by far the easiest experience I have had at a car dealership. I spoke to Ryan and let him know exactly what I was looking for. He found it an This was by far the easiest experience I have had at a car dealership. I spoke to Ryan and let him know exactly what I was looking for. He found it and I was out the door. The price was far better than any other dealer I had looked at. More