Jerry Ulm Chrysler Dodge Jeep Ram

Tried to pressure us on buying extended warranty ect. And delivered it with scratch on the driver side, we didn’t inspect because it was well past 10 pm , and just wanted to go home and didn’t realize it And delivered it with scratch on the driver side, we didn’t inspect because it was well past 10 pm , and just wanted to go home and didn’t realize it until we arrived home . We live about 1:20 minutes away. That same night I sent pictures of the damage and sales man advised me they would take care of it . We sent a text to the salesman and he advised us he was going to see availability for repairs this was 4/ 13 /2026 and as of this moment he has yet to give us a date which today is 4-16-2026. I would wish they communicated and give us the same attention as when we were in the process of purchasing the vehicle. Thanks . More

Awesome experience! Thanks !!! Love the atmosphere, lively and positive, fun, clean, the restaurant, professionalism, all good! Thanks !!! Love the atmosphere, lively and positive, fun, clean, the restaurant, professionalism, all good! More

Whole process is pretty smooth. At the end, it took a while for documentation. There’s a bit of disconnect, but all in all we got it taken care of. Thank you, Adam for all the help. At the end, it took a while for documentation. There’s a bit of disconnect, but all in all we got it taken care of. Thank you, Adam for all the help. More

Kobe is great to work with and worked very hard to put together the deal I needed in a short time. together the deal I needed in a short time. More

The manager at this facility was horrible. The sales person that sold me the vehicle wasn’t there so I couldn’t address it to him to see if he could fix the issue. The manager had no interest The sales person that sold me the vehicle wasn’t there so I couldn’t address it to him to see if he could fix the issue. The manager had no interest in listening to the customer and trying to resolve the issue and actually being a good manager to potentially have a repeat customer and I will never go back over there just based on the experience that I had with the manager, not listening, not hearing the concerns and not even looking into the issue and his name is Mike. I can’t remember the last name, but he’s the new manager there. More

From the moment I arrived at the dealership to have my step rails installed, the experience was exceptional. Charles Reardon had everything prepped and ready to go, even though it was his day off. That le step rails installed, the experience was exceptional. Charles Reardon had everything prepped and ready to go, even though it was his day off. That level of dedication truly stood out and set the tone for the entire visit. He made sure I was in great hands with Michael Carter and Alex Perez, who continued the same level of professionalism and care. The entire team was attentive, communicative, and kept me updated throughout the process so I always knew what to expect. The lounge area is comfortable and welcoming, and having Limento available to grab food while waiting is such a nice touch. What impressed me most, though, was the staff’s patience and kindness with my son, who, at times, decided to turn the dealership into his personal racetrack! They handled it with such grace and humor, which made the experience even more enjoyable for both of us. Everything was completed efficiently, and I left feeling taken care of, informed, and genuinely happy. This team goes above and beyond, highly recommend! More

Kevin Costello was very good and easy to deal with and Derrick in finance, was no pressure and the fastest streamlined process I ever experienced and could not have been better. The sales people did not Derrick in finance, was no pressure and the fastest streamlined process I ever experienced and could not have been better. The sales people did not make me feel uncomfortable, in fact, they genuinely wanted to be helpful in any way. No vultures here!. And of course, the Dodge Durango R/T was very presentable and was detailed on delivery. The best experience I ever had buying a car More

Came in for an oil change and tire rotation only to e leaving with another new truck (3rd one). Couldn't say no to the trade in value and discounts. I won't be going anywhere else for service and purchas leaving with another new truck (3rd one). Couldn't say no to the trade in value and discounts. I won't be going anywhere else for service and purchases. Caleb Charles and James Davidson are the people to look for. More

Kobe killed it with a 10/10 in customer service, knowledge of all the trucks I was interested in, respectful, not pushy, easy to talk to, professional, and cool AF to work with... Derrick (Fin Mgr. knowledge of all the trucks I was interested in, respectful, not pushy, easy to talk to, professional, and cool AF to work with... Derrick (Fin Mgr.) without any hassle, got me to the numbers I asked for. Which as a buyer, you can't ask for anything better than that! More

We had a very rough start, I drove from Destin, Florida to Tampa (6 1/2 hours) to view a car that you had on your lot. I had been communicating with Yohanny Martinez for over a week and had made an appoin to Tampa (6 1/2 hours) to view a car that you had on your lot. I had been communicating with Yohanny Martinez for over a week and had made an appointment for around 3 o’clock on Tuesday afternoon. I emailed him on Tuesday explaining that I had not taken into consideration the time change and that I had gotten a little bit of a late start so I would probably be there between four and five. I received no response. Upon arriving at the dealership, Yohanny was not there, and I spoke to Nate I believe one of the managers. He informed me that the key to the car could not be located and that they were looking for it. I waited around for about an hour and a half and finally decided I need to get a hotel and stay the night in order to give Nate the opportunity to find the key. Nate contacted me the next morning to let me know that he had been able to look at the cameras ( very resourceful ) and was able to find the key. Upon arriving on Wednesday morning, we were greeted by Nizar Essbai who actually came in on his day off to take care of us because of the inconvenience we had been put through the day before. I can’t say enough about how wonderful Nizar was, he completely took over the situation and was everything I needed in a sales person due to the rocky beginning of my visit to your dealership. Long story short I bought the car, there was no owners manual and Nizar is working on finding one for me, which I am forever grateful. Overall, I would say that your dealership is very lucky to have professional, caring, and capable men such as Nizar and Nate representing your dealership. Upon my trip home, there were a couple of concerns having to do with the car that I have to figure out. But overall, I was very satisfied. More