Jenkins Mitsubishi

Great service!! Dave Ashmore was extremely helpful in helping me find the right car. He showed me a variety of vehicles. He kept in contact with me. I couldn’t ask fo Dave Ashmore was extremely helpful in helping me find the right car. He showed me a variety of vehicles. He kept in contact with me. I couldn’t ask for a better salesmen. He went above and beyond in helping me. He made buying a car a pleasure. I will definitely go back when I am ready to buy another vehicle. I highly recommend him. More

Bait and switch I got a call from one of their agents telling me they were looking for a 2013 Nissan Rogue, exactly like mine and we could do a "special deal", came i I got a call from one of their agents telling me they were looking for a 2013 Nissan Rogue, exactly like mine and we could do a "special deal", came in, wasted all of Mothers Day and the only thing to show for ur was a 72 point drop on my credit score that I have been working HARD on the last 4 years, they destroyed this in less than 3 hrs!! Needless to say I am livid and will never fall for this BS scam again Scam, buyer beware....will never go here again More

Car damaged and still don’t have my car On March 23, 2019 @1pm I went in for a routine service appointment and a car wash. Approximately an hour after I left my son noticed major scratches On March 23, 2019 @1pm I went in for a routine service appointment and a car wash. Approximately an hour after I left my son noticed major scratches on the trunk of my car, which were not present when my car was brought in. When I called, the service department was closed and was advised to call on Monday. On Monday I called and spoke with Jacob, service manager, I was told to bring the car to them. I live 51 miles away so the first availability I had to return was March 29, 2019. I left my car with them to repair. I received a call on April 2 @ 12 pm that my car was ready. I left work and when I got to the dealership, a female employee asked me to sign paperwork stating “customer says we scratched her car”. I told her I wasn’t signing anything until I was able to inspect my car. My car was sitting in the parking lot, the scratches were still there and there was rubbing compound all over the trunk and running down the side of my car. Jacob then advises that he would make sure that my car was fixed and he would call when it was done. April 12, I called to inquire about my car, as I have not received a phone call from anyone. I was told the decals had arrived on Thursday but my car still wasn’t completed. I call again on April 13 to tell them I was coming to pick up my car up. The service person states my car isn’t even at the dealer. I asked to speak with the general manager. Vincent answered the phone and over spoke me the entire time, claims my car was “in line” at a body shop and he had no control of when it would be returned. I proceeded to tell him I wasn’t happy with the service and he wasn’t happy with what I told him and hung up on me. Still no car! More

Internet Sales I live in Alabama. I found a truck on line at Jenkins and called. The people were very nice and helpful. When I arrived to purchase my truck they meet I live in Alabama. I found a truck on line at Jenkins and called. The people were very nice and helpful. When I arrived to purchase my truck they meet me out front, introduced themselves, and welcomed me in. Was a very easy purchase. If I’m ever in need to purchase another truck and they have it, I won’t hesitate to buy. Thank you Jenkins! Jason Layton More

Excellent Customer Service & Staff!! My husband and I worked with Lynn and she was phenomenal. We were so thrilled to know we could own such a nice luxury Mitsubishi and still stay within My husband and I worked with Lynn and she was phenomenal. We were so thrilled to know we could own such a nice luxury Mitsubishi and still stay within our monthly budget. All the staff, including the our sales rep, Lynn, manager, Vince, and financial guy, Jose, really did their best to accommodate all our wants/needs and requirements for the vehicle. I would highly recommend anyone to come here. We did our financing through their perferred lender and got a better interest rate than the credit union we typically use. Jenkins Mitsubishi also gave us great trade in value on our truck. Thank you to the staff, we are thrilled with our new Mitsubishi Esclipse, it’s so beautiful and will be perfect for our baby on the way! Thanks Lynn!! More

Disrespected public school teacher There is a lot you should be aware of in regards to this dealership and some of the Disrespectful staff that are on board. First, I will say the sale There is a lot you should be aware of in regards to this dealership and some of the Disrespectful staff that are on board. First, I will say the sales process was deceptive, as the finance manager (woman with curly black hair, Latina looking), tried to deceive my fiancé on how to pay for the car in order to make money off of him. In addition, the car which was purchased as a gift to my Mother-in-law, who is a second grade Orange County public school teacher, was talked down to by Rom (not sure how to spell his name), the head manager of the dealership. We had a minor issue which turned into a HUGE problem. When we spoke to Rom, he made her feel uncomfortable, as if she was bothering him and wasting his time. He told her that “his time is precious” as if hers was not. She had to take off from school (which effects her pay), just to fix the errors which were committed by the staff. We were promised to have things done in a timely manner, which ended taking more 2 and half months to handle. I understand things sometimes take time, however NO ONE followed up with us, and we were always given the run around when we cAlled to follow up. In addition, when my fiancé got fed up he finally drove from Orlando (where we live) to the lakeland dealership, and as he was venting in the main lobby to Jake (who was of no help), Rom the head manager who was aware of the situation , chose to walk right by him and ignored him instead of diffusing things, as a trained professional manager would. I felt so bad for my fiancé to be disrespected like that, when he worked so hard to save up enough money to buy his mom a car ( which was one of his goals). I highly suggest Mr. Jenkins that you look into the training of customer service at this location, Rom is destroying your business and the staff can only do what the head does. More

Do not buy here!!!! October 2018: This is absolutely the worse experience I have had dealing with a business period. I purchased a 2016 Toyota Camryfor my mother and in October 2018: This is absolutely the worse experience I have had dealing with a business period. I purchased a 2016 Toyota Camryfor my mother and in the agreement of me purchasing a vehicle they stated they will fix the cracked buttons on the radio. Guess what they supposedly ordered the radio to replace it. Honestly i think they thought i was just going to forget about getting the radio fixed but not me. I spoke to a guy named jake and he stated he would call me back to give me an update never did after calling up there 4 times. Then I spoke to the manager named roan who stated he would call me back and track down the radio and it’s saturday now and never did. Roan is the worse manager i have ever ran across. He talked down to me and my family as if we was interrupting his day. He stated to me and my father he feels like we are harassing him. Lol how is it harassing when u promised to fix my radio if I bought the vehicle and you have yet to fix my radio. I don’t know who hired him but he reminds me of the GOOD OL BOY if you know what i mean. Also did I mention before purchasing the vehicle online it said the vehicle was a 2016 xle and I called down there to verify the model of the vehicle and a guy name abner stated yes it is a xle but guess what when I get down there after driving 1 hour the vehicle was a se. I could go on and on about my bad experience. Do not buy a vehicle there. If someone would have gotten back with me than maybe I wouldn’t have left a bad review. I will keep calling until this matter gets resolved. I spoke to bill this morning in which is a nice gentleman and he stated the director will call me back so we will see how that goes and I will give an update. More

Worst experience ever!!! Humiliating!!! On August 8, 2018 I experienced the worst experience since I am buying cars for myself or my family in the last 18 years. After spending almost 4 hour On August 8, 2018 I experienced the worst experience since I am buying cars for myself or my family in the last 18 years. After spending almost 4 hours watching the different models, doing the driving tests and negotiating the prices several people in this dealership disrespected us. The salesman who took care of us was very kind and professional at all times, everything changed when fighting to the last cent to get a good deal that benefits you and not them. The time came when after negotiating with the seller several times the different absurd prices that they bring you at first, we got close to the deal that we wanted to obtain, we were willing to move to a car that already had 4k miles to reach the final price. The sales manager came back and bring the absurd numbers, higher than we already squared with the vendor to make you see that he is helping you when the price goes down but you already had that price set with the vendor 1 hour ago. I show him that our credit is almost excellent over the 750+ and he insists on running the credit to see the final numbers. People everywhere I've bought a car and they know that the customer has a certain score, they know the type of loan that the banks are offering and their interests and they can bring you some numbers that you say, OK we're going to do the deal. The sales supervisor (Geoff "Tennessee"Johnson) keeps insisting on the altered numbers when we know that they still have room to play with their numbers, I say we are already tired of this, if you do not assure us that the payment of the car will be at $ 350.00 for 72 months including the GAP insurance and the cover of the tires and wheels we're leaving right now. He says give me 1 more minute to speak with the manager of the dealer and comes back and says I have to run the credit!!!! And I tell him that he will not run the credit until the final numbers are guaranteed.... and the sales supervisor (Geoff "Tennessee" Johnson) tells me " That price is guaranteed, I give you my word, count on that "and after everyone shaking hands, make the fake signatures that make you sign on the papers where you are fighting for the prices as if that had some value we proceeded to fill the request for credit to finish the process ... I hand him the paper and I tell him I do not want surprises with the numbers, I trust your word, he looks me in the eyes and he says "You have my word". Five minutes later after running the credit comes with the papers to our surprise the supervisor tells us this is our offer of a payment of $ 402 for 72 months or $ 368 for 84 months !!! I wanted to do a thousand things but we as customers have to show them, that they are not better than us, so I got up from the table and said goodbye to the vendor because he is not to blame. I ask for a card with the supervisor name and he tells me I have one in my office let me look for it. He goes to the office, he sees like he's making comments in the office about us and he comes to where we were, my wife asks for the card and he says "I thought I had but I dont have any more" my wife frustrated with the process says "You gave us your word, we trust you, they make us lose our offday for nothing and now you do not want to give us your card!!! Respectfully I ask the vendor to write on the back of his card the name of the supervisor and his position, the vendor start writing the info and the supervisor take from him and write his info (Geoff "Tennessee" Johnson) when he finish he throws it on the desk and says, "Incredible that they will not do the business for $ 18, with that $ 18 I'm going to eat a big steak tonight on your behalf! I kept my composure and leave quietly from that place .... Learn from my mistakes and never trust the sharks that work in these dealers, many times they force us to sign the deal that suits them and we as customers also have our budget and we have the right to get the best deal that suits us. From me and my family we are not going to sponsor the way that Jenkins Mitsubishi in Lakeland, FL does business, deceives their customers and treats their customers !!! More