Jeff Wyler Hyundai of Fairfield

I had an appointment on 11/12 for my 2017 Santa Fe sport (108k miles) due to not getting proper power and acceleration when hitting the gas. After 2 days and multiple calls, I had not heard any updates. 3 d (108k miles) due to not getting proper power and acceleration when hitting the gas. After 2 days and multiple calls, I had not heard any updates. 3 days later I get a TEXT with a quote that I need $11k worth of work. I go into the dealership to speak with the service manager, Jeremy, and he explains to me my issues are all relating to my engine burning oil and that I need to pay to fix it. I ask him to explain WHY my engine is burning oil. He explains that my issues are due to "how they make oil now" and there is build up in the engine that is causing it to burn. He says that this is "just a typical problem with all car brands right now". I push him on this but they take no ownership. They have basically washed their hands of it and said I will always have issues burning oil and should just sell the car or pay for the repairs. I asked why I wasn't informed of these issues back in May when I took it to the dealership in Beavercreek and could have potentially prevented the $11k worth of work. He said I would have to ask the Beavercreek dealership and they can't help me. The next day I go to Jeff Wyler Beavercreek and speak with the service manger there. I explain everything that has been going on. When he hears I have an oil burning issue he immediately tells me that Hyundai knows this is an issue and has issued a bulletin (23-EM-008H) to do testing on my engine and see if it is burning oil. I would be responsible to pay for the engine cleaning (and he offered to split the cost with me) and then they would have me drive it and see if I am still burning oil. If they determine it is, Hyundai will replace the engine entirely free. So all of the issues they told me I need to pay $11,000 to fix are potentially covered once I go through the oil testing. He seemed confident I would fail the test and qualify for the new engine, saving me thousands. Neither Jeremy or my service advisor at the Fairfield dealership mentioned this bulletin. The customer service at Jeff Wyler Hyundai Fairfield is terrible. They don't answer the phones and don't call you back. I have had to go into the dealership 5+ times just so I can talk with someone. And then they didn't even give me proper information and tried to charge me $11k for something that is free. When I asked why she didn't tell me about the bulletin she said it only applies to the first owner and my car isn't under warranty. This is not true. The bulletin doesn't say anything what number owner you are. Since my car is out of warranty I would be responsible to pay the $600 for cleaning the engine but the testing should be free and they should start me on the oil consumption testing. I will never do business here again and I advise others to avoid it entirely. They either don't understand how to read the Hyundai bulletins or were just trying to squeeze money out of me because I am a young woman. More

Terrible customer service. Would not recommend or use again. Sold us a car that had issues within ONE hour of taking it off the lot. They said they did not tamper with the code Would not recommend or use again. Sold us a car that had issues within ONE hour of taking it off the lot. They said they did not tamper with the codes - but oddly the Check Engine and Traction Control lights came on within the hour! It wasn't on when we test drove it. Another light came on and the car would not come up full speed (on the highway and my daughter was pretty terrified) the very next day! This car is for my teenage daughter, and I expressed how important it was for the car to be reliable - hence buying a used Toyota Camry. We could NOT get any help from the salesperson OR the service department after the purchase. And they told me they do not work on Toyota's. This was after I purchased a "bumper to bumper" warranty that would not have a deductible IF we used them to fix the car. WTH. UGH. In addition - the warranty was NOT bumper to bumper as they stated when I purchased it. All they wanted was our money. No one would call me back or help us. Had to take the car to another dealership to be fixed. I would never recommend this car dealership to anyone. Especially, if you are buying a used car. Buyer Beware. More

At first I was happy with my purchase of my 2017 Chevrolet Cruze from Jeff Wyler Hyundai... then my problems started once I got home. After not even 50 miles check engine light comes on and car goes Chevrolet Cruze from Jeff Wyler Hyundai... then my problems started once I got home. After not even 50 miles check engine light comes on and car goes into limp mode. I take it back to them they tell me they were aware it had a problem but couldn't get the part. (Wasn't informed of this while purchasing). So then they tell me they will fix the issue and give me a write up on everything they did to fix it. Call me a week later and tell me the car is fixed so I go in and ask for the write up on what they fixed and they say they don't have it and they will email it to me. (They never did). And then comes the problem with the title. A couple of days before my 45 day tag expires I call them to inform them I have not received my memorandum title and they say they will call me back the next day after they handle it (never called me back). It's now been 2 weeks since that phone call and I've called them multiple times trying to get this issue resolved and no one wants to talk about it, they either pass the blame on to someone else or actually hangup on me (happened once) never called me back. I had to go as far as to call a different jeff wyler dealership who tells me within 2 min of being on the phone that according to his system the car isn't even in my name and that their having trouble getting the title. But yet they couldn't tell me that over the phone or send me another 45 day tag at least to cover their fault. I will be contacting the attorney General to get this deal resolved since no one there wants to talk about it. More