Jarrett Gordon Ford Davenport

The personal and dealer nice the sales personnel was kind and happy I have to mention Mr Carlos and David worked together to see my needed and the end of the day I have the truck Oooh am happy and grateful f and happy I have to mention Mr Carlos and David worked together to see my needed and the end of the day I have the truck Oooh am happy and grateful for the service provided More

Please beware. I inquired about a truck on this dealership’s used lot. I own several Dodge Ram trucks and have extensive knowledge of these vehicles. Unfortunate I inquired about a truck on this dealership’s used lot. I own several Dodge Ram trucks and have extensive knowledge of these vehicles. Unfortunately, my experience with salesperson Sergey Kavalersky was extremely disappointing from the start. During our initial text conversation, I felt I was spoken to as though I was uneducated about trucks. Sergey told me we couldn’t have a productive discussion because I had not yet seen or driven the truck. He also stated that they had 24 leads on the vehicle and seemed more interested in talking numbers than answering my questions. His communication came across as arrogant and dismissive. My husband encouraged me to at least go look at the truck in person. When I arrived, I carefully inspected the vehicle and immediately noticed several concerns. While looking underneath the truck, I wiped my hand along the backside of a tire and found a significant amount of brake dust. I asked Sergey about the condition of the brakes and received no answer. During the test drive, I was never allowed to drive above 30 mph, which prevented me from properly checking the alignment. I also asked if there was a place nearby where I could test the 4x4 system and was told no. After returning to the dealership, Sergey appeared more concerned about discussing the closing on his new home and getting home for the day than addressing my questions about the truck. I asked whether the truck came with a second key and again received no answer. While reviewing the vehicle history, I discovered that the catalytic converter and diesel particulate filter had both been replaced at only 29,000 miles. These are expensive components, and their replacement at such low mileage raised serious concerns. When I asked why these repairs were necessary, I received no explanation. If you’re looking for a dealership that dismisses concerns and undermines customers, this may be the place for you. The truck was for me. I was the person who initially inquired about it. However, when Sergey didn’t get the response he wanted from me, he began contacting my husband instead. The following Monday, he called my husband twice with different offers. My husband explained that we were no longer interested due to the numerous red flags surrounding the truck. Apparently dissatisfied with that answer, Sergey called me the next day and asked whether my husband had told me about the deal he could offer. I explained that I was unhappy with the service I received and was no longer interested in the truck for the same reasons my husband had already communicated. My husband and I are on the same page, so I found it inappropriate that Sergey seemed to be attempting to work around one spouse after receiving an answer from the other. Throughout the process, I felt that my knowledge and concerns were repeatedly dismissed. As a woman with experience and understanding of these vehicles, I found the treatment both disrespectful and unprofessional. To make matters worse, the finance manager later called asking if there was anything he could do to earn my business. I explained the issues I had experienced, but he also had no information regarding the truck’s history or the concerns I had raised. It left me wondering how a dealership can attempt to sell a vehicle when no one seems able to answer basic questions beyond what is displayed on a computer screen. I’m sure this review will receive the standard response about how sorry they are and how the matter will be addressed internally. However, that does not change how I was treated throughout this process. I am writing this review simply to help other women and wives avoid having a similar experience. More

Super! Special thanks Sergey Kavalerskiy for the thorough inspection, the quick processing of the transaction, and the handover of the car! Special thanks Sergey Kavalerskiy for the thorough inspection, the quick processing of the transaction, and the handover of the car! More

Awesome! Carlos and Finance Mgr were outstanding!!! Friendly, went over and above our expectations. Just overall wonderful experience.🥳🎉👏 Thank you! Carlos and Finance Mgr were outstanding!!! Friendly, went over and above our expectations. Just overall wonderful experience.🥳🎉👏 Thank you! More

Kindness, hospitality and professionalism. I believe these three words are the best in this dealer. You can tell them what you need and they will find a solution. I believe these three words are the best in this dealer. You can tell them what you need and they will find a solution. More

Always friendly. Won't take our car anywhere else. Fantastic service. Had car detailed. It looks beautiful. Won't take our car anywhere else. Fantastic service. Had car detailed. It looks beautiful. More

I love the way Jarrett Gordon does business! JJ in finance is fantastic. He will show you their additional coverages tailored for you and will explain each one succinctly without any pressure. I JJ in finance is fantastic. He will show you their additional coverages tailored for you and will explain each one succinctly without any pressure. I highly recommend this dealer. More

Excellent work—very helpful, especially Mr. Edgar Alcala, who was attentive the entire time.good job thanks Edgar Alcala, who was attentive the entire time.good job thanks More

Nick’s service was amazing, never falls short with customer service. I came in with an issue with my alignment and Nick set me up to get everything straightened out. 5 star service. I appreciate the d customer service. I came in with an issue with my alignment and Nick set me up to get everything straightened out. 5 star service. I appreciate the dealership for taking care of my car. More

I purchased a certified pre owned 2020 Ford Escape on Monday May 11th. After driving the vehicle home it began making a squealing noise. I took the vehicle in that Thursday to have a crack in the windshi Monday May 11th. After driving the vehicle home it began making a squealing noise. I took the vehicle in that Thursday to have a crack in the windshield fixed I found during the test drive. I asked them to check the engine to see what the squealing noise was. They kept the car for 7 days and determined the Turbo Charger had to be replaced. During the time they had the vehicle I never got updates unless I called and even then everything was very vague. On May 20th they called and said the vehicle was ready. My son picked it up and by the time he got home (about 3 miles) the engine began squealing again. So after a week and a half, I’ve had the vehicle in my possession less than 2.5 days and haven’t driven the vehicle 10 miles. Jarret Gordon ford is totally unreliable and has a terrible service department. My son was cleaning the inside of the car and found a blood stained napkin and some cotton swabs in the back seat pocket. Im not sure if they were there when we bought the car or if they were put there in the service department. Either way, that’s completely unacceptable. I can’t understand how a vehicle is advertised as having a 138 point inspection, yet the turbo was burned out and bloody napkins were in the seat pocket. As a direct result of my experience I won’t be buying anything from Jarrett Gordon or the Ford Motor Company. The fact Ford allows a dealership to operate in this manner and represent their products is deeply concerning. I highly recommend a more reliable dealership. After picking the car up, it began making a squealing noise again. This time it was determined the water pump pulley assembly was bad. After 6 day, I went to pick up the car and when I started it, the engine was idling rough and stalled. I went back in and they determined it was some kind of valve. All of this after buying a Certified Pre Owned Ford. More