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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
3,024 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 3,024 reviews

November 10, 2024

The work done on my car was great. The communication was ok but I had to call to find out the status. I was never informed that they would be using a used part. I'm ok with that but I More

by WILL241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the work done on your car and understand your concerns about communication and the use of a used part. At James Wood Chevrolet Buick GMC Decatur, I strive to keep our customers informed throughout the process. I also recognize your frustration with the credit card transaction fee. Your comments will be taken into consideration as I continuously work to improve our services. If you have any further concerns or if there’s anything I can assist you with, please feel free to reach out to me. Thank you for choosing James Wood Chevrolet Buick GMC Decatur, and I hope to serve you better in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 09, 2024

The staff is very polite and courteous. Repairs done promptly and service done perfectly. Great place to get work done. More

by CUSH1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Rhine
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Nov 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I'm thrilled to hear that you found our staff at James Wood Chevrolet Buick GMC Decatur polite and courteous, and that the repairs and service met your expectations. I appreciate your support and look forward to assisting you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 09, 2024

Bryan was very professional. Ialways ask for Bryan because he always keeps me up to date on the services being performed. Thank you Bryan for your excellent service. Ce More

by ALVORDJACKSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that Bryan provided you with excellent service and kept you informed throughout your visit. At James Wood Chevrolet Buick GMC Decatur, I strive for professionalism, and it's great to know that Bryan made a positive impact on your experience. I look forward to welcoming you back soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 09, 2024

Very hard to get to take your calls. Very hard to get a fast service, I guess they are to busy with all the return vehicles. More

by RANDY_REAVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Rhine, Krystal Gipson
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Nov 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I understand your frustration regarding the service you received at James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback, and will share your feedback with our team. Please feel free to reach out to me directly if you'd like to discuss this further. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 09, 2024

Best deals all the time Second time I’ve purchased a vehicle there at James Woods love this place More

by joevrod
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Landon East
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you love James Wood Chevrolet Buick GMC Decatur and that this is your second vehicle purchase with us. We truly appreciate your loyalty and support. We look forward to welcoming you back for your next visit! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 09, 2024

Usually very good at appointments being on time, but this time I made an appointment for 9:45am on a Monday but wasn't able to get my truck for almost 3 full days. Why make an appointment if they put off the More

by TERRIMEEKS80
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
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Nov 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the delays in getting your truck serviced. While I am glad to hear that you were satisfied with the repairs, I understand the importance of timely service at James Wood Chevrolet Buick GMC Decatur. Your comments will be taken into consideration as I strive to improve our scheduling and service efficiency. If you have any further concerns, please feel free to reach out to me directly. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 09, 2024

Excellent response. Good pricing. Everything went very smooth. Would highly recommend both James Woods and Hunter More

by kevin@mflitteken.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Baier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Helm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words and for recommending James Wood Chevrolet Buick GMC Decatur! I'm thrilled to hear that you had a smooth experience with us and that Hunter provided excellent service. I appreciate your feedback and look forward to welcoming you back in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 08, 2024

Great experience, very attentive, fast and easy, Understood what I needed and provided the best fit. Very happy with my purchase. More

by Rene Carter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coalby Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dewayne Plummlee
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Nov 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur. It's fantastic that our team was able to understand your needs and provide you with the best fit. I appreciate your business and hope to see you again for your future automotive needs! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 07, 2024

Found my issue and took of the problem in a timely manner took care of the warranty coverage and all was good !!! More

by ekms377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! We appreciate you taking the time to share your experience with James Wood Chevrolet Buick GMC Decatur. It's great to hear that we were able to address your issue and promptly take care of the warranty coverage. If you have any further questions or need assistance in the future, feel free to reach out to us. We look forward to serving you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 07, 2024

My appointment time had to be changed to a later time. They were very helpful in getting it changed and accommodating my needs. More

by RLSVBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
Report | Print
Nov 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive feedback! We’re glad to hear that our team at James Wood Chevrolet Buick GMC Decatur was able to accommodate your needs and assist with rescheduling your appointment. We appreciate your understanding and look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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