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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
3,025 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,025 reviews
November 17, 2024
I’ve enjoyed buying multiple vehicles from James Wood Decatur and our salesmen Clay Estes. Decatur and our salesmen Clay Estes. More
by tylooney
Verified CustomerEmployees Worked With
Other Employees :
Zach Rhine, Krystal Gipson
November 15, 2024
Shawn Howee Friendly knowledgeable customer adviser. He listens to the customer! Work always well done in the timeframe arranged. We have serviced our rare GMC Yukon Hybrid 3 times and will contin He listens to the customer! Work always well done in the timeframe arranged. We have serviced our rare GMC Yukon Hybrid 3 times and will continue to do so at least as long as Shawn Hoee takes care of us. More
by retobon
Employees Worked With
November 15, 2024
They knew what we wanted and did everything they could to make it happen. We had our doubts but they pulled it off. make it happen. We had our doubts but they pulled it off. More
by heath.wilson
November 15, 2024
Todd was able to give me fair pricing for a vehicle that I was looking to purchase. He gave me time to think on the purchase without pressure. He had the paperwork prepared for me to come in and sign everyt I was looking to purchase. He gave me time to think on the purchase without pressure. He had the paperwork prepared for me to come in and sign everything so it was very streamlined! Chris, co-worker of Todd, was extremely helpful answering the “seal the deal” questions that my wife had and made sure that everyone was happy with the vehicle before paperwork was completed! Chris went above and beyond to make sure the vehicle met our needs and really provided a helpful pleasant atmosphere! Once all questions were answered, papers signed, we walked out of there the proud new owners of a Jeep! Thank you Todd for being very fair and thank you Chris for putting in the extra effort to complete the sale! More
by R Medlock
November 15, 2024
We moved from Amarillo. My husband had heard good things about James Wood. I have not been let down. They have always been kind and professional. If I have a question or con My husband had heard good things about James Wood. I have not been let down. They have always been kind and professional. If I have a question or concern I feel I am heard. More
by ZAMJON2003
Employees Worked With
November 14, 2024
Buying a new vehicle can be a stressful experience. Our experience at James Wood was the opposite- it was actually pleasant. Our sales representative, Billy Balderas was very helpful, patient and knowl Our experience at James Wood was the opposite- it was actually pleasant. Our sales representative, Billy Balderas was very helpful, patient and knowledgeable. I can’t say enough positive things about him. We are very happy with our new vehicle and look forward to many years of ownership. If you want a great buying experience with a dealership please consider going to James Wood. You won’t be disappointed. More
by cyndzev
Employees Worked With
November 12, 2024
The dealership and Bob Miller treat me really good and that makes it worth it for me to come down from Wyoming that makes it worth it for me to come down from Wyoming More
by tim.tillard
Employees Worked With
November 12, 2024
Krystal and all of the other advisors in service are kind and knowledgeable. Always exceptional service! and knowledgeable. Always exceptional service! More
by KG7723
Employees Worked With
Other Employees :
Zach Rhine, Krystal Gipson
November 12, 2024
Zach is always thorough and professional. I never have to worry about the status of my vehicle - he is always ahead of me and always keeps me fully informed. I never have to worry about the status of my vehicle - he is always ahead of me and always keeps me fully informed. More
by SHELLEYARNETTE
Employees Worked With
Zach Rhine
November 11, 2024
The Service Advisor was professional and thorough, and the repair is good. However, the Cashier (Abbey) had a bad attitude and NEEDS CUSTOMER SERVICE TRAINING. She asked me if I was paying with debit or the repair is good. However, the Cashier (Abbey) had a bad attitude and NEEDS CUSTOMER SERVICE TRAINING. She asked me if I was paying with debit or credit, and when I told her credit she did not mention there was a charge for using a credit card until after the card was processed. She said the Service Advisor should have told me. Then she made a snarky comment when the ID she asked for slipped out of my hand and landed in front of her. I hope she isn't there the next time I am in for service. More
by MARYWHIZ16
