Jaguar, Land Rover, Volvo Cars of Indianapolis

Exceptional service time after time Over the years I have had many Jaguar automobiles and have always had exceptional service at Tom Wood Jaguar. Service for me always starts with Dan K Over the years I have had many Jaguar automobiles and have always had exceptional service at Tom Wood Jaguar. Service for me always starts with Dan Klingler. He is a very experienced service writer and always keeps me advised on the work in progress. My repairs and routine service are normally always done by Steve Petry, the master Jaguar mechanic that Tom Wood is very fortunate to have in his service department. More

Expected much more for a high end dealer Set appoint 5 days in advance for monday 8am appointment. I dropped car off Saturday afternoon and had to wait almost 20min to get help. Remember my Set appoint 5 days in advance for monday 8am appointment. I dropped car off Saturday afternoon and had to wait almost 20min to get help. Remember my appt was Monday at 8am. I did not receive a call till Tuesday at 12:20 informing me of issue. So it took them an entire day till they looked at my car. Why have appointment. They did not have part. Said it would be in Wednesday and car would be ready thurs evening or Friday midday. Called Friday and was transferred to voice mail two time and got cut off both times. I then told operator and she said they must be busy and should call back. I asked her to take them a message. She agreed. I Finally got a call on Monady afternoon saying the just finished my car. Very disappointed. More

New F-Type with Ease After going through a few places to find out which new car I wanted, Bruce from Tom Wood Jaguar made everything very easy for me. I was looking into t After going through a few places to find out which new car I wanted, Bruce from Tom Wood Jaguar made everything very easy for me. I was looking into trading my car in or even just getting a new one. He just told me that no matter what happens he would get me the best deal possible and he did. I walked away keeping my old car and getting a brand new one. Can't get much better than that. More

Great Buying Experience Frankly, my expectations were pretty high about the dealer experience when I was considering buying a Jaguar. Tom Wood Jaguar exceeded my expectations Frankly, my expectations were pretty high about the dealer experience when I was considering buying a Jaguar. Tom Wood Jaguar exceeded my expectations. I recommend the dealership unconditionally. More

Service sucks I ordered a replacement key and made the appointment to have it programmed. It took close to 2 hours to complete. Reason being they decided to do reca I ordered a replacement key and made the appointment to have it programmed. It took close to 2 hours to complete. Reason being they decided to do recall work on my brakes, without letting me know as I waited in their lounge. Other customers were updated on the progress of their vehicles but not me. My time was not even considered here! I should've known since I also had a radio stolen while in their shop for service years back. They haven't changed their service still sucks!!! More

Jaguar purchase Todd made the entire transaction easy and enjoyable, went out of his way to pick me up at the airport on his day off. Explained everything to me very Todd made the entire transaction easy and enjoyable, went out of his way to pick me up at the airport on his day off. Explained everything to me very well and was knowledgeable about the vehicle More

LR4 license plate light & other repair- Good service The 2015 LR4 purchased new had a couple small issues - diagnosis 1 day and replacement battery installation another day for eco system replaced & plas The 2015 LR4 purchased new had a couple small issues - diagnosis 1 day and replacement battery installation another day for eco system replaced & plastic cover breaks and falls out for light on license plate - 3x in past year. This light issue is puzzling for what is supposed to be a rugged truck. Breaks I believe from normal closing of the hatch. This isn't on the dealer, but one component designed that should be a bit more beefy, maybe with a metal clip. Nothing major, but each time the service dept has offered to provide a loaner with no questions asked if I wasn't able to wait. The light only change took only 20 mins so stuck around for that. More

10 year loyal customer entirely and completely disappointed 5 months ago I purchased a Range Rover Sport (over $100,000) from the Tom Wood north side Indianapolis Dealership. I have had nothing but problems an 5 months ago I purchased a Range Rover Sport (over $100,000) from the Tom Wood north side Indianapolis Dealership. I have had nothing but problems and the Service Department has stated to me that "there is nothing further than can do". The A/C does not work, the camera system does not work, the Bluetooth is intermittent, the screen flashes on and off and it goes on. To expect a "luxury car" to have functional A/C and possibly a backup camera, apparently from Tom Wood, is to expect too much. I have another 30+ months on my lease (if I can last that long), after which I will never purchase another vehicle from Tom Wood. This is my 4th Land Rover and my 20th+ car purchased from Tom Wood. Never, ever, ever again. More

Service I purchased a 2013 Ranger Rover Evoque from another dealership. I needed a replacement key and had it replaced at Tom Wood. Good experience overall. I purchased a 2013 Ranger Rover Evoque from another dealership. I needed a replacement key and had it replaced at Tom Wood. Good experience overall. More

No attempt to serve the customer This is the only Land Rover dealership in Indy, and they behave that way. They act like they are doing you a favor by selling you a car. We placed an This is the only Land Rover dealership in Indy, and they behave that way. They act like they are doing you a favor by selling you a car. We placed an order for a Range Rover which they screwed up, resulting in a several month delay. No apology given. When we eventually took delivery, the sales person promised to send an email with an app needed to set up certain features on the car. He didn't send it timely, requiring several follow-ups before he sent the email. More