Jaguar, Land Rover, Volvo Cars of Indianapolis

Very clean and professional and I would highly recommend to anyone looking for a vehicle at this dealership. to anyone looking for a vehicle at this dealership. More

Easy to work with. Love my used purchase. No hassle. Not pushing me to make a sale. Love my used purchase. No hassle. Not pushing me to make a sale. More

I would give Tom Wood Volvo zero stars if I could. I scheduled a service appointment for 7:30 a.m. Tuesday morning and was told the diagnostic work would be completed by the end of the day Tuesday I scheduled a service appointment for 7:30 a.m. Tuesday morning and was told the diagnostic work would be completed by the end of the day Tuesday or, at the latest, first thing Wednesday morning. Tuesday came and went. No phone call. Wednesday came and went. Still no phone call. I finally called the dealership around 3:00 p.m. Wednesday, and instead of receiving an update, I got excuse after excuse—poor leadership, new employees, staffing issues, and explanations for their terrible communication. I was promised that my service advisor would call me back before the end of the day. No one ever called. At 11:30 a.m. Thursday, I finally received a call—only to hear more excuses. The most unbelievable part? They still hadn’t even looked at my vehicle. I politely spoke with the service manager and told him he had until Friday at noon to have my vehicle diagnosed. When I called at 12:30 p.m. Friday to let him know I was coming to pick it up, I learned they still had not touched it. Think about that. If you make a doctor’s appointment for 10:00 a.m., would anyone expect you to sit in the waiting room for three days before a doctor even acknowledges you? Of course not. An appointment should actually mean something. What makes this even more frustrating is that this is the third time I’ve experienced poor communication and unacceptable service from this dealership. At some point, it’s no longer a staffing problem or a leadership problem—it’s simply the culture of the service department. If they had called me, been honest about the delay, and managed expectations, I would have been understanding. Instead, they repeatedly failed to communicate, repeatedly failed to do what they promised, and repeatedly wasted my time. I cannot recommend Tom Wood Volvo to anyone. If you value your time, your vehicle, and basic customer service, take your business somewhere else. More

Great experience everyone was very kind and helpful. Wife loves her new car! Would highly recommend. Wife loves her new car! Would highly recommend. More

Shedualed appointnents need major overhaul. My car sat in the uncovered parking lot for 3 days before it was looked at. Priceing is high but technical service is good. Nice to get a lift home My car sat in the uncovered parking lot for 3 days before it was looked at. Priceing is high but technical service is good. Nice to get a lift home after drop off. More

I have been a customer of Tom Wood Land Rover for 10 years and recently made a new purchase and the process was professional and appreciated! The sales and service are respected for their expertise whic years and recently made a new purchase and the process was professional and appreciated! The sales and service are respected for their expertise which Land Rover holds to high expectations, and they do. More

I am documenting this experience so other consumers can protect themselves. When I scheduled my 100,000-mile service online, the Factory Maintenance package displayed in the $600–$700 range. 2/13/202 protect themselves. When I scheduled my 100,000-mile service online, the Factory Maintenance package displayed in the $600–$700 range. 2/13/2026: I dropped off my vehicle and signed the intake paperwork, not realizing the document reflected a different package totaling $1,048.95 plus tax and shop supplies. 2/14/2026 (vehicle ready): When I reviewed the service portal the next day — after declining additional recommended items — the total displayed was $653.84, consistent with the $600–$700 range I originally booked. I clicked “Reviewed and Approved” at that amount. Management later stated this lower portal total was a “clerical error” because labor did not properly populate. However, the invoice breakdown shows labor alone was $691.47, with parts at $357.48, shop supplies $52.94, and tax $25.02, totaling $1,126.91. If the portal was “missing labor,” the numbers do not reconcile mathematically — because subtracting $691.47 from $1,126.91 results in $435.44, not $653.84. After I questioned the discrepancy, I returned to the same portal link and the total had changed again to $1,439.62. To summarize the pricing sequence presented to me: • Booked online: $600–$700 range • Intake document signed: $1,048.95 • Portal reviewed/approved: $653.84 • Portal later displayed: $1,439.62 That is a swing from roughly $600 to over $1,400 within the same service event. I have retained screenshots and written correspondence documenting the timeline and pricing changes. Regardless of intent, the process resulted in a materially different service package being authorized than the one originally booked, without clear acknowledgment of that change. Consumers should carefully verify the exact service package and total on intake paperwork and not rely solely on booking confirmations or portal estimates. Transparency and alignment between systems matter. More

My service advisor Zach Norman was very professional and considerate of my needs. I have always had the upmost respect from Tom Wood Jaguar service team and staff. Zach has always been very supportive and h considerate of my needs. I have always had the upmost respect from Tom Wood Jaguar service team and staff. Zach has always been very supportive and helpful. I would highly recommend Zach. My car was always returned to me very clean. Ricky More

Worst experience with Jake Baker. Would never buy another range rover from Indianapolis dealership. They don't care about the customer terrible dealership. Would never buy another range rover from Indianapolis dealership. They don't care about the customer terrible dealership. More

3rd car purchased from Todd @Tom Wood. He is professional and easy to work with, he adjusted his schedule to accommodate He is professional and easy to work with, he adjusted his schedule to accommodate More