Jaguar Land Rover Minneapolis

We had issue s with a leak in our sunroof as well as a starter issue that left our car stranded. Our car was stranded and the team we worked with went above and beyond to get our issues resolved. They s starter issue that left our car stranded. Our car was stranded and the team we worked with went above and beyond to get our issues resolved. They setup a tow truck and called right away in the morning to update us on the status. The communication was amazing and when completed I found they washed my truck. I More

Recent experience with replacement of 2010 Jaguar AM Radio Module was excellent; Service Center had to first procure the device from non-vendor supplier; they located this part quickly and obtained a 30 Radio Module was excellent; Service Center had to first procure the device from non-vendor supplier; they located this part quickly and obtained a 30% reduction in price from new; installation was arranged quickly and the replacement was installed in about 1 hour. Henri went "above and beyond the call", to deliver timely, cost-effective, service on my behalf. What else could one ask for ? More

I never understood why people take their cars to dealerships for service until about two years ago. I bought a used Jaguar and brought it to the dealership for an initial inspection. I have had repa dealerships for service until about two years ago. I bought a used Jaguar and brought it to the dealership for an initial inspection. I have had repairs done on the car periodically over the two years (thermostat replacement, new tires, various other things the names of which I don't recall) and I have been consistently impressed and pleased with the friendliness of my service rep, Stephen Palmer, as well as the ease of getting my car in for service, and the availability of complimentary loaner cars while my car is in the shop. Contrary to popular myth, the cost of repairs is not that much higher than at other garages, and the small price difference is worth it for the peace of mind that comes with an established, accountable service provider. I've been converted to a dealership-goer, and I love my Jag. More

This is the third Land Rover that we have owned and the second purchase from Lloyd White at Land Rover of Minneapolis. Lloyd did a superb job of specifying, ordering, and overseeing the preparation of our second purchase from Lloyd White at Land Rover of Minneapolis. Lloyd did a superb job of specifying, ordering, and overseeing the preparation of our new Land Rover Sport. He even researched and negotiated for a higher trade-in value for our former vehicle. Thank you Lloyd! I would recommend him and Land Rover of Minneapolis to anyone considering a Land Rover! More

The service was great. The courtesy rental car even better. Comfortable waiting area and a nice showroom awaits. The alternative is to head to a non Land Rover dealership or service center. No thank better. Comfortable waiting area and a nice showroom awaits. The alternative is to head to a non Land Rover dealership or service center. No thanks. More

I have gotten 3 Range Rovers here and will soon be getting my fourth due to the consistent quality of service, staff, atmosphere, and product. They always seem to bend over backwards in a consistent getting my fourth due to the consistent quality of service, staff, atmosphere, and product. They always seem to bend over backwards in a consistent manner to deliver what seems like 5 star concierge style service. Specifically, on two recent occasions i was in need of emergency repairs, and drove their on short notice. They were out of loaner vehicles and i was willing to go get a rental car down the road. Nick, pulled some strings and managed to get me loaners on both occasions. On another recent drop in emergency visit they took my truck right back to the shop and temporarily fixed the issue until they could get the part. And the waiting area- so nice you don't care to leave. More

As always, Mark did my oil change and provided valuable feedback in terms of me maintaining my car. E.g. my arm rest and engine info. feedback in terms of me maintaining my car. E.g. my arm rest and engine info. More

Brought vehicle in for tire changeover and standard service. I also suggested a fuel induction services, and two other minor service items. Service advisor Henre contacted me and explained that he di service. I also suggested a fuel induction services, and two other minor service items. Service advisor Henre contacted me and explained that he did not think I needed the induction service yet, saving me money. He also got my minior repairs done almost for free. All this with a free 2014 loaner! More

Bought an Acura RDX from this dealership. They told us that they do the highest quality check in their used vehicles before they put it on the market. I asked what the outstanding issues if any with the that they do the highest quality check in their used vehicles before they put it on the market. I asked what the outstanding issues if any with the car were. They said the oil is changed and the car needed an alignment which they took care of and other than those, the car was in great shape. The car was still out of alignment as we realized when we drove off. Then the battery died 4 weeks later ( we did not leave any lights on or anything, the battery was just bad). The main key had no batteries in it and so we used the spare one and that one died a few weeks later. More

Any time I bring in my Range Rover it comes out with a new problem. Mechanics don't seem to know what they are doing. Cost is always exorbitant. Customer service is worst I have ever encountered. Once new problem. Mechanics don't seem to know what they are doing. Cost is always exorbitant. Customer service is worst I have ever encountered. Once I had break problems and had to bring it back no less than 5 times. I have several friends who have had similar problems and think this place has the worst customer service of any company in the Twin Cities. More