Jaguar Land Rover Austin

We just had both vehicles down for a service, on our 2021 Velar and F-Pace. John Sarantidis has been our Service Technician/ Lead since our first set of 2018 models. We have been so impressed with his Velar and F-Pace. John Sarantidis has been our Service Technician/ Lead since our first set of 2018 models. We have been so impressed with his customer service. John and his Team are very friendly and helpful. They always go above and beyond to make sure we were satisfied and taken case of. I highly recommend Jaguar/ Land Rover of Austin to anyone looking for a Great buying or vehicle service experience. First Class from the time you walk through the doors until you leave. We will continue to be past and present clients for John Sarantides and Joe Serio. Thank Y'all for being Awesome. J and D from Belton, TX. More

Worst experience Buying any vehicle EVER! they delivered a certified pre owned Rover that had issues within 5 minutes of them delivering truck. Should have been corrected in their 160 point they delivered a certified pre owned Rover that had issues within 5 minutes of them delivering truck. Should have been corrected in their 160 point "through" inspection to make this a certified pre owned vehicle. It has been over two months since purchase and i still have no title or registration. temp plates are now expired. You cant get them on the phone or their Corp store that handles all paperwork Dallas Land rover. I would never do business with either of these stores. They blame all problems on Land rover brand. none of my problems had to do with the brand it was the SNELL family of dealerships not doing their job. no one from the GM to the delivery guy is accountable for anything More

I recently had my vehicle in for a service call. Gerald my service technician was, as always, at his best. He kept me informed the entire time and was available by phone and on site. I couldn’t have Gerald my service technician was, as always, at his best. He kept me informed the entire time and was available by phone and on site. I couldn’t have asked for more. More

My very first car purchasing experience was with this dealership. Everything sounded great, and I trusted that I was being well taken care of. However, after purchasing the vehicle, and the dealership ra dealership. Everything sounded great, and I trusted that I was being well taken care of. However, after purchasing the vehicle, and the dealership ran an inspection on the car to allow the vehicle to be driven off the lot. Come to find out, they passed the inspection even though the breaks should not have passed. We drove it off the lot and that is when the issues began. Almost every weekend after purchasing the vehicle within the first 90 days, I had to take the car back to the lot. I was ultimately told that the car passed their inspection when it shouldn't have and the breaks needed to be serviced. To make up for the issue, I was offered a car to drive while they waited for the parts and could complete the repair. I was also offered a reimbursement of my first car payment and an additional $22.00 to help with gas. I accepted this offer as I saw a major effort to take care of this issue. While the car was repaired, the reimbursement was never given. When I call, they avoid me. They don't return my calls and attempts to have them complete the resolution they offered. Their Vision and Mission Statements both speak of integrity, honesty, and trust. However, I have yet to experience anything other than dishonesty, irresponsibility, and cheating... Next stop is to file a complaint with the DMV. While they may have gotten the sale, they did so in a very underhanded way, and it is obvious. More

Everyone at this dealership has been so helpful and friendly. My Sales Guide, Joe Serio, is the best! Kirby Chase in Finance is so easy to work with and helps make buying a vehicle seamless. I can al friendly. My Sales Guide, Joe Serio, is the best! Kirby Chase in Finance is so easy to work with and helps make buying a vehicle seamless. I can always count on John Sarantidis in service to take great care of my vehicle, should I ever have to bring it in for service. This is my second vehicle with this group. I have 3 Jaguar dealerships within 150 miles of me, and I choose to come here. More

I love this Dealership and location, Very Impressed with salesman Robert Walls. His knowledge about the vehicles and ability to find a way for you to be happy with your decision to buy/lease. My husband a salesman Robert Walls. His knowledge about the vehicles and ability to find a way for you to be happy with your decision to buy/lease. My husband and I just decided to purchase two new vehicles thru Robert and he made what we were doing make sense. He is absolutely the best. Thanks! Angie Hancock More

Do NOT trust this dealership, especially the service department. Specifically, John Sarantidis. He cares nothing about the customer and will only use you for a money grab. He goes back on what he says department. Specifically, John Sarantidis. He cares nothing about the customer and will only use you for a money grab. He goes back on what he says and is not truthful. I am certain you can find a different Jaguar Land Rover dealership that is honest and cares about what is best for the customer. My car is great..... my dealership is not! More

Bad customer service. They do not keep their agreements. They do not call you back when they say they will. They take days to do the simplest things. They do not keep their agreements. They do not call you back when they say they will. They take days to do the simplest things. More

I wanted to take a moment to express my utmost satisfaction with the service provided by Gerald Watson at Land Rover Austin. From the very beginning, Mr. Watson exhibited a level of professionalis satisfaction with the service provided by Gerald Watson at Land Rover Austin. From the very beginning, Mr. Watson exhibited a level of professionalism and expertise that truly set him apart. Not only did he handle my Jaguar's issue efficiently, but he also went above and beyond to ensure that I was kept informed throughout the entire process. His attention to detail and commitment to providing excellent customer service was evident in every interaction. I am thoroughly impressed with the quality of work done on my vehicle. It's clear that Mr. Watson and the entire service department at Land Rover Austin take great pride in their work. I will not hesitate to return for any future service needs and will wholeheartedly recommend Gerald Watson and Land Rover Austin to friends and family. Thank you for the exceptional service. More

Augustine of the service department went above and beyond. He was very helpful and took the time to diligently research service records and relay valuable info to me. Augustine is a credit to the beyond. He was very helpful and took the time to diligently research service records and relay valuable info to me. Augustine is a credit to the dealership. More