Jaffarian Toyota

Please save yourself time, money and dignity and DO NOT go there. The managers are extremely rude, they lack customer service skills and etiquette. He didn't answer any of my questions, he implied that I w go there. The managers are extremely rude, they lack customer service skills and etiquette. He didn't answer any of my questions, he implied that I was a liar. I paid my downpayment and made an appointment which was confirmed but when I came to finish up the paper work, after sitting down and waiting for 45 mnts, I was told the car was already sold. No apologies, no communication, nothing from these people. Even their former employees give them bad reviews. BE AWARE AND STAY AWAY!!! More

It was a pleasure to deal with Gus Silva. Easy to talk to and helpful. David, the financial officer was equally as helpful. Great personalities. Easy to talk to and helpful. David, the financial officer was equally as helpful. Great personalities. More

It seemed that everyone in the building came by to see if they could help, especially Ronnie Rosario. All in all super service . they could help, especially Ronnie Rosario. All in all super service . More

I had the pleasure of working with Ronnie Rosario to buy my new Highlander. I came in knowing what I wanted but wasn’t expecting to leave with my dream vehicle within just a few short hours. Ronnie made the my new Highlander. I came in knowing what I wanted but wasn’t expecting to leave with my dream vehicle within just a few short hours. Ronnie made the entire process seamless and stress free. Thank you to Ronnie and Moe for all your help!! More

Certainly! Here’s the updated review: --- I recently purchased a new car from Jaffarian, and I couldn't be happier with the entire experience. From the mo Here’s the updated review: --- I recently purchased a new car from Jaffarian, and I couldn't be happier with the entire experience. From the moment I walked in, I was greeted with warmth and professionalism. The dealership itself is clean, well-organized, and the staff clearly take pride in their work. My sales representative, Gus, was exceptional. He took the time to understand my needs and preferences, patiently answered all my questions, and provided invaluable insights into various models. His deep knowledge of the cars and transparent communication made the decision-making process straightforward and enjoyable. What truly stood out was the level of customer service. Gus never pressured me into making a quick decision and made sure I felt comfortable with every step of the process. He went above and beyond to find the perfect car that fit my budget and lifestyle. The test drive was a pleasure, and I was given ample time to evaluate the car's features. The financing process was smooth and hassle-free. The finance team explained all the options clearly and worked hard to secure a great rate for me. They were upfront about all costs and there were no hidden fees or surprises. Upon delivery, the car was immaculate and exactly as described. Gus took the time to go over all the features, ensuring I was fully informed and confident with my new purchase. The follow-up care has been excellent as well, with Jaffarian checking in to ensure I'm satisfied with my new car. Overall, my experience with Jaffarian was outstanding. They have earned my trust and loyalty, and I will definitely return for future purchases. I highly recommend Jaffarian to anyone in the market for a new car. Their exceptional service, knowledgeable staff, and commitment to customer satisfaction truly set them apart from other dealerships. Thank you, Jaffarian, for making my car buying experience so wonderful! More

Our salesperson Jonathan Wallace gets 5 stars. Dealing with car dealers is always a nerve racking time. He immediately put us at ease. We would have left a couple of times but because of him we s Dealing with car dealers is always a nerve racking time. He immediately put us at ease. We would have left a couple of times but because of him we stayed and he completed the deal. Would only go to him in the future! More

From the moment you walk in, everyone is so kind and attentive. Fernando Columna was the gentleman I worked with. He was awesome. I was nervous because my original plan was to keep my car, but Fernando attentive. Fernando Columna was the gentleman I worked with. He was awesome. I was nervous because my original plan was to keep my car, but Fernando walked me through my options and made me feel at ease with the decision I made. I am in love with my 2024 Toyota Corolla. He made sure that I had no unanswered questions before we parted ways. And it made me feel good knowing if I ever have any question or concern, no matter how small, that I can always reach out to him. His customer service was great and I recommend him for anyone who is interested in buying/leasing a car from Jaffarain Toyota in Haverhill, Ma. More

Super efficient purchase. Everyone I worked with was quick and eager to help. Would go back. Everyone I worked with was quick and eager to help. Would go back. More

I had an excellent experience at Jaffarian Haverhill and would highly recommend them to anyone in the market for a vehicle. Fernando, my salesperson, was a pleasure to work with. He possesses a great person would highly recommend them to anyone in the market for a vehicle. Fernando, my salesperson, was a pleasure to work with. He possesses a great personality, extensive knowledge of the vehicles, and, importantly, doesn't pressure you into a purchase. I bought a 2024 Grand Highlander through Fernando just before the store closed on 5/16, and I was driving away with my new car by 2:00 PM the following day – very impressive. What's even better is Fernando's commitment to customer care didn't end with the sale; he assured me that his support would continue, offering assistance with any questions or concerns even after the purchase was finalized. Jaffarian has done an exceptional job in selecting such a professional, friendly, and customer-oriented employee. I'll certainly be referring them every time I know someone in the market. Thank you for the outstanding experience! More

Very helpful, handled my hearing impairments very well. Honest, he made sure the car is all nice and cleaned. I couldn’t ask for a better salesman. I’m very happy with my new ride. Honest, he made sure the car is all nice and cleaned. I couldn’t ask for a better salesman. I’m very happy with my new ride. More