Jacky Jones Ford of Sweetwater

I bought my Super Duty truck a week ago and couldn't wait to give this dealership a five star rating. Beginning with Mandi in Sales all the way to Mike in finance, this dealership made the purchase experienc to give this dealership a five star rating. Beginning with Mandi in Sales all the way to Mike in finance, this dealership made the purchase experience quite pleasant and easy. Comparing to other dealerships I spoke with in my pursuit of a Super Duty truck, Jacky Jones delivered in knowledge of product, customer service, ease of process and good old fashioned friendliness. More

The service department failed to return my phone call for 3 days after leaving me a message to call them. Showed up unannounced to find them goofing off in the office. All while I was waiting on a phone ca 3 days after leaving me a message to call them. Showed up unannounced to find them goofing off in the office. All while I was waiting on a phone call from them. When I ask about my truck, they had trouble finding my ticket. When they did, they couldn't tell me if the work had been done. Unacceptable! More

I had a 2005 excursion to quit in the middle of road 40 miles away. Finally got to dealership after closed. I returned to dealership next morning they were checking it out.Fix it in timely manor and did a miles away. Finally got to dealership after closed. I returned to dealership next morning they were checking it out.Fix it in timely manor and did a good job. I would recommend them More

I have always praised Jacky Jones, and have always received great service from them. This time was no exception. I was kept well informed and the quote was remarkably close to the bill I payed. The T received great service from them. This time was no exception. I was kept well informed and the quote was remarkably close to the bill I payed. The Turbocharger had gone bad and had to be completely replaced. Understanding the current situation with parts and the availability, I was still disappointing it took so long (about 2 months). I was really pleased though, that Jacky Jones was able to afford me a loaner car. That alone saved me a great deal of money, not to mention the headache. I've had good performance from the car since I picked it up. There was a slight "coolant" smell inside the car, but it's dissipating quickly. Again, very understandable considering all that was involved. While I don't ever want to have anything like that fixed again, those folks have always done me right, I'll do business with them again should I need it. Big thanks to Austin for all his help and his updates. More

Very pleased with their service Mark and Steve took very Very pleased with their service Mark and Steve took very good care of my truck problem. They always do ! And I know they do it for everyone Very pleased with their service Mark and Steve took very good care of my truck problem. They always do ! And I know they do it for everyone More

We have traded with JJF for years and Stanley has always been the person to work with. Thank you Stanley! been the person to work with. Thank you Stanley! More

Easiest dealership experience I have ever had. They put me in my Mustang with absolutely no hassle. I highly recommend Cathleen, she is the best sales person ever!!! me in my Mustang with absolutely no hassle. I highly recommend Cathleen, she is the best sales person ever!!! More

Austin, in the service department, is a pleasure to deal with. He keeps me informed on the status of my repairs and answers any questions I might have. with. He keeps me informed on the status of my repairs and answers any questions I might have. More

I have purchased 7 trucks from this dealership over the past 14 years. Hands down they earn my business every single time. I try to give folks in my local area a shot at my business, but Lori at Jacky Jone past 14 years. Hands down they earn my business every single time. I try to give folks in my local area a shot at my business, but Lori at Jacky Jones just beats them every time. My purchases are alway easy and quick. Mike Brown in the finance Dept is too knotxh!!the service Dept will take great care of you too. More

Mandi was a great salesperson. Very easy process. Highly recommend Jacky Jones. Was the only dealership around that had the car i was looking for. recommend Jacky Jones. Was the only dealership around that had the car i was looking for. More