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Jacksonville Kia
Jacksonville, NC
941 Reviews
We invite drivers in the Jacksonville, New Bern and Richlands areas to visit us and see the difference we will have on your New Kia shopping experience. We tailor our assistance to you, being sure to only present you with vehicles that complement your search requirements. Visit us today and start your shopping experience with one of our professional associates!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 941 reviews
Verified Customer
October 03, 2025
Timely, efficient, and kind service. The ease of the texting for services is convenient and fast. The ease of the texting for services is convenient and fast. More
by ASSHINSKIE0830
Employees Worked With
October 03, 2025
I visited the dealership because of a dead battery in my key fob. After they replaced the battery the key still not working. They had me bring the key in to check it out. They charged me 111 00 because the key fob. After they replaced the battery the key still not working. They had me bring the key in to check it out. They charged me 111 00 because the battery they put in the fob 2 days earlier was also dead. What they did was replaced a dead battery with a dead battery so they could charge me 111 00 dollars. More
by PAPPI52
Employees Worked With
September 28, 2025
Very poor diagnosis, poor communication, took almost two months to fix, when ready vehicle had to go back in shop immediately due to not tightening clamps. Have no intent to ever buy another KIA. Spent over months to fix, when ready vehicle had to go back in shop immediately due to not tightening clamps. Have no intent to ever buy another KIA. Spent over a month with no loaner. More
by heelsfam05
Employees Worked With
Other Employees :
Kenny at service counter was the only employee to contact me with progress.
September 26, 2025
Great service and communication through out the entire process. Did what I needed done with recommendations. process. Did what I needed done with recommendations. More
by gman9228
Employees Worked With
September 26, 2025
Capital has always treated us very well. Chavez and Nick made the whole thing very easy. We will always come back to Charvez! Chavez and Nick made the whole thing very easy. We will always come back to Charvez! More
by SOTURNER1861
September 25, 2025
Terence was such a big help while purchasing our new Kia carnival. He was very knowledgeable about the car and very responsive as we had to correspond over the phone for a lot of the deal. Thank you again T carnival. He was very knowledgeable about the car and very responsive as we had to correspond over the phone for a lot of the deal. Thank you again Terence! More
by CHELCIEMOHR
Employees Worked With
Terence Hoffman
September 24, 2025
I went in for maintenance and the wait time was not too long. Everyone I spoke to was professional and friendly long. Everyone I spoke to was professional and friendly More
by momof4
Employees Worked With
September 23, 2025
Had the exact vehicle in stock we were looking for. Buying process was relatively easy. Buying process was relatively easy. More
by JEFF.DOOLEY
Employees Worked With
