Jacksonville Chrysler Jeep Dodge Ram Westside

Do not utilize this Dealership for any vehicle repair or work that requires you leave the vehicle overnight. Once again, this Dealership has failed in such a way that I feel the need to post a lengthy re work that requires you leave the vehicle overnight. Once again, this Dealership has failed in such a way that I feel the need to post a lengthy review. I took my 2023 Hellcat into the dealership to have repair work done after striking debris on the highway. (The front air dam and splash shield were damaged.) While waiting for the insurance adjuster to come inspect the vehicle Jacksonville CJDR Westside parked my $80k vehicle in a back lot parking spot backed up against Commonwealth Ave in clear view of the passing road and sidewalk traffic. On the night of Dec 12th sometime after midnight my vehicle broke into. The dealership stated the perpetrators crossed the entire back lot to reach my vehicle. So, they parked on a side road and crossed the entirety of the dealership backlot to reach my vehicle. My car was individually targeted as no other car was broken into based on the police statement. So, the dealership has security cameras that they were able to review the footage the following morning, but no night security on-site to protect anything nor apparently does their security camera system alert anyone to movement on the lot after hours. They stole the Hood, broke the passenger window to gain access to the vehicle and stole all the Demonic Red seats (Front and Rear) from the vehicle and mind you they had to carry these fully back across the entire dealership back lot to return to wherever they parked their own vehicle. It was not until after the vehicle was broken into and the passenger window was nothing more than a piece of cellophane and an exposed engine, that the dealership decided maybe they should secure the vehicle inside one of the garages least more things be stolen from it. To show how shady this Dealership is on 6/19/26 they had the Service Director email me with a release form to sign and then have notarized for the repair of my car. Apon reading the form it was in no way a release for the repairs to my damaged vehicle. It was a Release of all Property Damage Claims for the Dealership and Insurer and an NDA to keep me from speaking, posting or discussing the fact that my vehicle was broken into on their lot. They claim the repairs cost $38,193.43 (Dealer cost not what it would have cost me or my insurance). To include loss of use, and other good and valuable consideration. Which is in and of itself a falsehood. They denied a vehicle depreciation claim I attempted to file on a technicality due to the vehicle being in minor accident prior to me owning it (Second Owner) as if the damage to the vehicle while on their lot did not depreciate the vehicle more than some minor fender bender. I was never offered any type of loss of use compensation (This is while they had my vehicle for almost half a year while I was still having to make car and insurance payments). The only reason I have not posted more on Social Media, Review Platforms, Car Blogs, etc... was because the Service Manager was the one positive the Dealership had going for them, after Jennifer got involved, I was kept updated weekly as to the status of the repairs happening to the vehicle. Even after two post repair inspections where there were multiple QA issues that had to be addressed, I finally retook possession of my car. Yet there are still minor issues to be fixed on the vehicle, cracked sill plate, issues with window tint (that have since been resolved thanks to Jennifer), but the wrong emblems were installed after painting, and I still have heard nothing from their Dealership’s body shop after in regard to correcting that after almost a month. But trying to get me to sign a Waiver/NDA under the false guise of it being a release for the repairs shows me everything I need to know about both Jacksonville CJDR Westside's owners, their Insurer Gallegher Bassett and whichever Legal entity blessed off on this attempt to silence a loyal customer's valid complaints More

devastated by the toxic customer service at Jacksonville Chrysler Jeep Dodge Ram Westside (7030 Commonwealth Ave). This dealership used me, dragged me through a nightmare for 68 days, and treated me with Chrysler Jeep Dodge Ram Westside (7030 Commonwealth Ave). This dealership used me, dragged me through a nightmare for 68 days, and treated me with an absolute lack of basic human decency. The Blatant Legal Question: This dealership was completely in the wrong. My biggest question for management is this: How was I legally allowed to drive off the lot with a vehicle TWICE if I wasn't actually approved both times? To let a customer drive away under the impression a deal is finalized, not once, but twice, highlights their deceptive, illegal tactics and complete lack of operational compliance. The Ultimate Disrespect (The Promotional Video): To make matters worse, they had me record a full promotional marketing video for them because I was so in love with the vehicle. Now, after breaking my heart and ruining my credit, they are still actively using my video to promote their dealership online. They used my genuine excitement for free advertising, and then threw me away like trash. The Cruelty of Taking the Vehicle Back TWICE: They let me fall completely in love with this car, only to put me on a painful emotional roller coaster by cruelly taking it back from me twice over a two-month period. For 68 days, I lived with constant daily anxiety, never knowing if it would be my last day with the vehicle.Complete Refusal to Help: When I saw what this was doing to my life and explicitly begged them to just call my original auto loan company to explain their 68-day delay and help protect my account, they looked at me and said, "there is nothing we can do." They caused this entire disaster and completely abandoned me when I needed help. They Sabotaged My Credit: They repeatedly ran my credit application across multiple lenders, packing my profile with hard inquiries. My credit score has been decimated, completely trapping me and forcing me to rebuild from scratch just because I trusted them. Underhanded and Sneaky Behavior: Before I even officially agreed to take my trade-in back, they had already covertly switched my license plates back to my old car without telling me. To top off their nasty customer service, they handed my trade-in back to me completely dirty without even bothering to clean or detail it. I have my original car back now and the deal is dead, so I owe this establishment absolutely nothing. But the emotional damage and the disrespect I experienced over those 68 days will stick with me for a long time.Please, save yourself the heartbreak and the stress. Stay far away from this Westside location. They do not care about you, they will use you for free marketing, and they will completely ruin your peace of mind. More