Jacksonville Chrysler Jeep Dodge Ram Arlington

STAY AWAY! This is absolutely the worst dealership I have ever encountered from Management to sales to service. Purchased 2 vehicles from here ( Im crazy for goi This is absolutely the worst dealership I have ever encountered from Management to sales to service. Purchased 2 vehicles from here ( Im crazy for going back) on our Jeep Wrangler purchase we contemplated if we wanted to trade in one of our vehicles or not. Our salesman ( who is now a manager) told me to buy the Jeep and then go take my Ford Fusion back to the dealer and drop it off and tell them I didn't want it anymore..WHAT?!!! and then he proceeded to tell us to "just buy the Jeep" everyone needs to have at least something nice in their home.!!! I couldn't believe what I was hearing, so we left. We went to another dealership and found a great deal, I called back and asked if they could do better and I was told " I guarantee we WILL do better", came back and they acted like they didn't know who we were, same salesman and all. We've also had the Jeep in for service, when I picked it up, the front grill was smashed and dented and it sounded like an airplane. I took it back and they said a part needed to be ordered. When they informed me to bring in again they ordered the wrong part. I waited an additional 3 months for a part only to find out that it ( the part) was at the shop the entire time. Service dept took my Jeep to a fast food restaurant and rove back on the lot with windows down, radio blaring and im eating a burger..in my Jeep. and this is just a portion of what has happened regarding the Jeep. In Feb 2018 bought a new Dodge Journey, picked one with added features. However, these features do not work. I have been back 11 times and they say "it works fine", however, it doesnt work still. I have a hard time understanding why there is a bumper to bumper warranty and they wont fix it. On May 16th I received a text message from my service advisor that my car was ready to pick up and I could view my invoice in my email. I responded asking "how is this possible" since I was at work with my car and hadnt been in there is the past 3 weeks. No response. I checked my email and indeed there was an invoice for services performed on my car on 5/16/18. No one will explain to me how that is possible. Sales staff is rude, uneducated and most unprofessional. It's very evident when you walk in the door that the only thing they care about is making a commission. Buying a car is a big exspense and should be done so with a salesman that actually cares about what you want and what you can afford not what He wants you to buy so he can make a sale. I came in with a very good credit, however, they like to run your credit through as many banks as possible...they put 33 hard inquiries on my credit report. 3 months later and I am still receiving letters of accepted credit from lenders and banks. If you are set on a Jeep, Dodge or Chrysler vehicle there are much better places to go. Rick Keffer in Yulee, DARCARS in Orange Prrk or Garber Automall. Save yourself, the headaches and hassle. Stay Away from JCJDR! More

All smiles and high fives until you have an issue This dealership will treat you great through the initial buying process the borderline harass you and disrespect you, your wife, and your family. This This dealership will treat you great through the initial buying process the borderline harass you and disrespect you, your wife, and your family. This has happened to my wife an I twice in under a years time but the first time the owner Tommy handled everything and took care of us for his employees unprofessionalism. So we gave It a second try and same result. Had a few family medical situations arise and was unable to come in early then we would have wanted. Try to explain this situation to finance manager won began overspeaking me and then cursed ast me multiple times while yelling and being derogatory.... asked to speak to his supervisor said no and told me to come get my trade. I advised I had dealt with the owner previously and he said fine call him I don't care I hope you don't get pulled over and hung up the phone on me. I will never do business wut this dealership again I love jeeps but will made the drive to get treated with the same bcc respect and decency I gave them and that they initially had. I would put no stars if I was able to More

Worst dealership ever This service department is a nightmare staffed with rude, uncaring employees. I will never go back and will make it known to everyone that I encounter This service department is a nightmare staffed with rude, uncaring employees. I will never go back and will make it known to everyone that I encounter to never go there More

Worst and illegal experience! Customer service and dealer se Havent had any problems in the past, until this weekend. went into dealership to buy a Jeep and trade my Ford in. This is where it got wierd and illeg Havent had any problems in the past, until this weekend. went into dealership to buy a Jeep and trade my Ford in. This is where it got wierd and illegal (imo) They put the wrong income down. When I went to correct them, they said I had already signed the documents and owned the Jeep. I said no I want the correct income stated not something 3x what i make a month. Now this is only the second day!!! I refused to sign new contract so they produced an older one with a new bank written in and said I was locked in. It ended up that they called the police to have me removed from the building so other customers wouldnt hear this. DO NOT GOT TO THIS DEALER. One of the owners Tommy Ulman likes to say he doesnt have customers but family! I hope he doesnt treat family the way I have been treated at the dealership./ More

ZERO service after they make a sale Spent over $40000 on my vehicle. This vehicle did not have a spare key or an owners manual. I was promised that I would receive a key and an owners ma Spent over $40000 on my vehicle. This vehicle did not have a spare key or an owners manual. I was promised that I would receive a key and an owners manual in a week or two. I did receive the key after 3 weeks but it took many phone calls. As for the manual it has been 2 months and I still do not have it. Many calls to Juan and lots of excuses but still no owners manual. During the sale these guys were smiling and shaking my hand after the sale they have become invisible.. I will NEVER purchase another car from these guys. If they can't supply a simple thing like an owners manual how would they handle a big problem.....terrible service after the sale More

Lies to close a deal My husband and I bought a 2016 Challenger about a month ago. The finance guy, named Moe, stated that as part of the deal, I would be given a $500 refe My husband and I bought a 2016 Challenger about a month ago. The finance guy, named Moe, stated that as part of the deal, I would be given a $500 referral check. We already made our 1st car payment this month and still I haven’t received the referral check. When I followed up with Moe, I was advised Heather from accounting would be contacting me the same day... that was 2 weeks ago. Since, I left several messages with Heather, Moe, and company site with no response. NO ONE from this dealership has contacted me or my husband about the status of the referral payment I was promised. At this point, it seems that we were lied to just to close a car deal. I will never do business with this dealership again! More

Stay away from this dealership They broke contract, they have not pay off trade in car on time and in order not to pay penalty/interest they made me pay payment on the car that i do They broke contract, they have not pay off trade in car on time and in order not to pay penalty/interest they made me pay payment on the car that i do not posses any more. They treat you in worst case posible, this dealership has been reported to BBB, State Attorney General and to main office of Jeep Chrysler manufacture. Also i have all documentation regardin contract, what did they pay and what scam they pulled. Please all you that are reading this review and once they left review i highly encourage you to take same steps as I did although it appears they are already known in stateted institutions. If i need i will list all names i had contact with.They need to be stopped asap. STAY AWAY, can not stress enough this. More

Stay away To my truck to be fixed at this dealership and was told twice that it was fixed. $1,100 dollars and it was still doing the same thing. First i was tol To my truck to be fixed at this dealership and was told twice that it was fixed. $1,100 dollars and it was still doing the same thing. First i was told it needed to be reprogrammed. Then it need a main computer. Did both of those and truck still did the same thing. Now im being told it needs transmission. Couldn't tell that when they test drove it after trying to fix it the first two times. So wonder if i put a transmission in it and end up with the same result. That want be good. More

Outstanding Dealership I am a long time customer with this delarship. All the associate are friendly a And vary respectful. I purchased my Jeep in 2013 which was a vary pl I am a long time customer with this delarship. All the associate are friendly a And vary respectful. I purchased my Jeep in 2013 which was a vary pleasureable experience. Ever visit I make to the delarship is a vary pleasureable experience. Thanks an keep up the good work. I an a customer for life More

Report to Better Business Bureau worst sales and customer s Purchased Dodge Durango they screwed up paperwork on day one making me have to pay for a transfer for license when I told them I was going to get a n Purchased Dodge Durango they screwed up paperwork on day one making me have to pay for a transfer for license when I told them I was going to get a new one because I was keeping my other car. Then they promised to detail the car because it had a few nicks to give touch up paint which they never did follow up on after multiple visits and calls of trying to get in touch to the right person that was fired after I bought the car. The managers were absolutely useless ! More