Jackson Acura

I love going to Jackson! It’s always easy and convenient to schedule. I love the customer waiting areas and private rooms so I can still get things done while I wait. The advi It’s always easy and convenient to schedule. I love the customer waiting areas and private rooms so I can still get things done while I wait. The advisors are very pleasant and knowledgeable and keep me aware of any maintenance needs. I’ve had my MDX for 3 years now and love, love, love it! More

Brittiany is the best in the business I have now used Jackson for service in both my 2012 TL and 2016 MDX multiple times. Most of these instances were with Brittiany. While I’ve only had g I have now used Jackson for service in both my 2012 TL and 2016 MDX multiple times. Most of these instances were with Brittiany. While I’ve only had great experiences at Jackson, Brittiany is on a whole other level in terms of customer service. I cannot think of a single way that she could’ve been more helpful. Truly outstanding service. I will continue to use Jackson. More

Professional, proactive, upbeat. Good experience. I purchased my RDX from this dealership and it was the nicest sales person ever (Paul Silverman). He was honest, patient and extremely knowledgeable. I purchased my RDX from this dealership and it was the nicest sales person ever (Paul Silverman). He was honest, patient and extremely knowledgeable. He took care of me through the entire sales process through delivery. I still touch base with him when I am in for service and consult with him when I have a question. Relative to the service on my car, I have never had such a good experience. When I make an appointment, they are always on time. I am greeted by my service person taken into an office, discussed what needs to be done and how long it will take. They are always good about providing a status and usually meet their commitment. The service agent (Brittany-last service) was proactive, explained the service in detail. My car was delivered - washed and clean. The facility's waiting area has every amity that you could want - it is clean, quiet. Thank you for the TOTAL excellent experience. More

Great experience, everytime. I came in to service my 2013RDX and also needed new tires and brakes. I work with Yvonne and she is great. She only recommends what is really needed, I came in to service my 2013RDX and also needed new tires and brakes. I work with Yvonne and she is great. She only recommends what is really needed, very courteous and awesome customer service. Definitely recommend. More

Car was stalling and acting out so I coasted for help I started having trouble with my '12 MDX on the way to work. Sputtering and stalling, I coasted into Jackson for help. Pat met me, got me in and hel I started having trouble with my '12 MDX on the way to work. Sputtering and stalling, I coasted into Jackson for help. Pat met me, got me in and helped me navigate the process. I was very satisfied with Pat and my overall experience as they got me in and out quickly and without an appointment. More

Routine service This was my 3rd visit for service and every time I request Yvonne as the advisor. I have had excellent service from her as I find her to be very hones This was my 3rd visit for service and every time I request Yvonne as the advisor. I have had excellent service from her as I find her to be very honest about services I need. She discusses reasons for any additional maintenance and goes to great lengths to demonstrate why it's required. My only complaint at this point is the car wash at the end service. Usually looks like the car was partially washed More

Excellent customer service I have purchased two Acuras from Jackson Acura and have always had them serviced there. The customer service is excellent. I would recommend them to a I have purchased two Acuras from Jackson Acura and have always had them serviced there. The customer service is excellent. I would recommend them to anyone that wants good service on their cars. More

Superior Service Nick and the team at Jackson Acura always do a great job of taking care of me and ensuring my vehicle is serviced and ready for the road. Nick and the team at Jackson Acura always do a great job of taking care of me and ensuring my vehicle is serviced and ready for the road. More

Did not complete services that were paid for. This dealer did not complete services that were paid for. I took my 2016 MDX in for an A service and added on a tire rotation. I know that the tire This dealer did not complete services that were paid for. I took my 2016 MDX in for an A service and added on a tire rotation. I know that the tire rotation was not completed as there is a scratch on one of my rims and that rim is on the same tire that it was on when I took it in. They also did not vacuum or wash the car. It was bad weather that day so I understand not washing it, but the service person told me that they vacuumed, and they did not. I ended up having to pay almost $500 when they added a transmission service on, but the fact that they didn't complete the tire rotation makes me question whether they did any of the services I paid for. This dealer appears to be very questionable. More

Quick Service and Great Customer Service I went in for routine service and was greeted quickly. Waiting area was clean and spacious. In and out in an hour and staff was extremely friendly! I went in for routine service and was greeted quickly. Waiting area was clean and spacious. In and out in an hour and staff was extremely friendly!! More