Jackson Acura

Wonderful service Nick and the team are wonderful and always looking out for me and my vehicle. They are thorough and courteous and try to get you in and out as quickl Nick and the team are wonderful and always looking out for me and my vehicle. They are thorough and courteous and try to get you in and out as quickly and safely as they can. More

110000 mile service appointment Brittiany made the process easy and helped me understand what was recommended and why. I like the transparency of all services performed. Definitely Brittiany made the process easy and helped me understand what was recommended and why. I like the transparency of all services performed. Definitely plan to come back for future car needs. More

Service appointment Everything was simple, from scheduling the appointment online, dropping off my vehicle for service and picking it up and getting on my way. They made Everything was simple, from scheduling the appointment online, dropping off my vehicle for service and picking it up and getting on my way. They made it simple! Thanks! More

First time at Jackson Acura Jackson Acura is first class in every aspect. Our salesman Rob was knowledgeable and helpful. He allowed us to pick out what we wanted and did not pre Jackson Acura is first class in every aspect. Our salesman Rob was knowledgeable and helpful. He allowed us to pick out what we wanted and did not pressure us at all. I would definitely recommend Jackson Acura to anyone More

Oil change Great service advisor who made the personal connection - in and out within 1 car with wash and vacuum could not ask for more from a dealer Great service advisor who made the personal connection - in and out within 1 car with wash and vacuum could not ask for more from a dealer More

Excellent Service Always get attentive and fast service here. Especially like don't need appointment for oil change and detailed vehicle report. Also like the small off Always get attentive and fast service here. Especially like don't need appointment for oil change and detailed vehicle report. Also like the small office to work while waiting for the service to complete. Thanks. More

Very rude and unprofessional service agent I stopped going to this dealership to service my car for almost more than a year now. But when I called in to schedule a oil change service, the lady I stopped going to this dealership to service my car for almost more than a year now. But when I called in to schedule a oil change service, the lady on the phone said they would be glad to accept any competitors coupon. I went there with a competitors coupon for oil change and the service agent saw the coupon and said she would honor the competitors coupon in addition to donthe oil change, I ended up doing transmission service, changed a brand new battery, and real oil service expending almost $600 dollars. But at the end of service the lady went to my wife who was there waiting for the car and said “we can’t accept this STUPID coupon, because I this is for a regular oil change, and I didn’t know your car takes synthetic oil”. When my wife told he to speak to me, I told her that she can’t changw her mind after the fact her the job wa done and her lack of knowledge that my year make and model needs synthetic oil! She then became very angry and said to me on the phone “if you can’t afford a simple oil change you don’t need to come here” she repeatedly kept saying “if you can’t afford a simple oil change, don’t come here”. It was very rude and unprofessional to treat a customer. I was in fact considering trading my 2012 RDX and get a new MDX and I would probably bought it from Jackson Acura. Now let alone buying from your dealership, I and considering never to buy an Acura again. I will also write this incident to the Acura corporate headquarters in North America, and Acura global headquarter in japan. It was bey dusrespectful and insulting to keep repeating “stupid coupon” and “stupid costume bought stupid coupon” on my wife’s face. Also, try to teach me what I can afford and what I can’t. In addition I told her that there was 1 tail light and the rear window breaklight out. She charged me for the lights but fixed only one tail light. More

Recent Acura RDX Purchase My wife and I both agree that our purchase experience overall was great. The sales representative that worked with us was Reggie Hammond - he was alw My wife and I both agree that our purchase experience overall was great. The sales representative that worked with us was Reggie Hammond - he was always professional, friendly, available and knowledgeable. More

Good Service Came in with a noise coming from my tires and within an hour they found a rock that was stuck and removed it without a charge. Came in with a noise coming from my tires and within an hour they found a rock that was stuck and removed it without a charge. More

Excellent, no hassle service Excellent!!! Brittany is fantastic!!! She was able to get me into a loaner vehicle unexpectedly. Repairs were done in a timely fashion and I had my ve Excellent!!! Brittany is fantastic!!! She was able to get me into a loaner vehicle unexpectedly. Repairs were done in a timely fashion and I had my vehicle back the next morning as promised. More