Irwin Toyota

This will be the fourth car that I have purchased from Irwin's and each time my experience gets worse. From the lack of friendliness to the downright rudeness at times. The last car I purchased have to ha Irwin's and each time my experience gets worse. From the lack of friendliness to the downright rudeness at times. The last car I purchased have to have 3 different remote starters put in it and it never worked right. Two days ago I went to trade in my car for a new one and I was told that it wouldn't be in for delivery until thursday and that I could pick it up Friday. Some things changed and I would only be able to get the car on thursday long story short I was lied to and my car is still not there and won't be until sometime tomorrow. I;m really glad I didn't take the day off to pick my car up or I would have been even more upset. In the four years I have been dealing with Irwin's I have only met a handful of nice people most of the others are unfriendly, uncaring, only in it for the money kind of people. I WILL NOT be buying another car from them not will I refer anyone to them. More

BECAUSE I WAS SO DISHEARTENED BY MY EXPERIENCE, I SOUGHT TO CANCEL THE PAYMENT WITH TD BANK IN ORDER TO FORCE A RESOLUTION TO THE PROBLEMS DESCRIBED BELOW. I ALSO WANTED TO BE HEARD BY MANAGEMENT AS THE SE TO CANCEL THE PAYMENT WITH TD BANK IN ORDER TO FORCE A RESOLUTION TO THE PROBLEMS DESCRIBED BELOW. I ALSO WANTED TO BE HEARD BY MANAGEMENT AS THE SERVICE MANAGER CLEARLY DID NOT TAKE MY CONCERNS SERIOUSLY. HE WAS "CLEAR THEY HAD NOT MADE A MISTAKE". BELOW IS THE LETTER I SENT TO TD BANK REGARDING MY EXPERIENCE August 15, 2012 Debit Card Investigations TD Bank PO Box 5400 Cherry Hill, NJ Dear Sir/Madam: This is the first chance I have had to look at this material. We have been concerned with the care of a terminally ill person. Certainly I will be sending a copy of this letter to the Irwin Motors dealership management and owners. I may try to publish it on the web. I am completely befuddled by the action we were forced to take by Irwin and the small but obvious details they left in disrepair – all the while placing us in an untenable position. Our bottom line – the tail light configuration and the horns did not need to be replaced. These items in the repair came to $450 – $500 of the total repair. The repairs managers claimed again and again these components were not working. YET - we have the testimony of 3 people – who have nothing to do with this issue – the lights and horn WERE working – until the VERY moment we drove the car into Irwin. What choice did I have with a car that belonged to a dying person from Massachusetts – other than to fix it? The goal was to get the car back to our dying friend. I therefor paid the price – however - I will not let the issue go without expressing my unhappiness and sense of wrong doing/lack of skill on the part of Irwin. Additionally and worth noting - in spite of these substantial and costly components being repaired to the tune of nearly $600.00 - some very small things were not repaired. As you can see from the photo – the hood latch was left disconnected - the wire protruding from underneath the dash!! Since the problems were electrical we also asked that they find out what is wrong with auto key - to open the doors electronically. We were told that the electronic key had been tampered with and that would require an additional installation; two or three hundred more dollars! We chose not to do it. Upon closer inspection – we tried a simple thing – we replaced the battery in the key. Obviously the electronic key that opens the doors was never tested. I can provide a video that indeed – this electronic door opener works very well. It simply needed a battery change. This is a superb example of NO pride and/or no concern for the customer - or their workmanship. More Background: As mentioned above we are caring for someone who is terminally ill. Because of her illness – our friend let her insurance lapse and then was in an accident. We decided to take it upon ourselves to see if we could get the care repaired. We brought the car from Massachusetts to NH. In mid- July, we brought the 2005 Camry to Irwin to get an appraisal on the physical damage ($2900). It was clear at that time – to the Irwin Toyota technicians –the rear tail lights would not shut off without removing the fuses each time the car was shut off. IN OTHER WORDS – they were operating then – just not correctly because of a short. Likewise the horn would not stop beeping without removing the fuse. (In other words – they worked!) The point of sharing these details – is that by admissions of Irwin’s own technicians – the lights and horn were working. They lit up – the horn beeped. They told us why they would NOT go off! A short - fine – that makes sense. The car was brought to a less expensive auto body shop (since the cost was out-of-pocket and no insurance was involved) and the body damage was repaired. I was told that each time the car was moved in and out of the bays the tail lights worked. The horn beeped loudly when tested at the body shop. The car was moved from Belmont (the body shop) to Laconia. Moving the car required two drivers...a second car to shuttle the Toyota driver back. The driver of the car following the Toyota to Irwin has testified the brake lights were working all the way – as were the parking lights. I will send this signed testimony of 3 others, in another letter – that the lights and horn worked. Yet - here is the quandary. Once in the Irwin motors repair shop – the lights stopped working and the horn did not work either. How to both horns suddenly stop working? How does the rear tail light assembly – working on the ride to Irwin – suddenly stop working? Now – once I made the complaint - TD BANK called “DAVE” at Irwin – what else would “DAVE” say. Of course “they fixed it correctly”. Would Dave admit that they may have made a human error??? Not likely. Well – explain the hood latch, explain the battery in the electronic key. Thank God I did not okay a new door/key assembly!! I wish I had the confidence that somewhere someone –reading this – might be concerned that – just maybe – something inappropriate or severely unskilled took place. Somehow in this busy competitive world - I lack the confidence that anyone will care. I will do my very best to spread the word that I believe I was treated unfairly . Very sincerely yours – More

Initially, I was contacted by one person and received some info on their stock. Then, a few days later, I was contacted by someone else who said HE was the person I should be talking to. Then the first some info on their stock. Then, a few days later, I was contacted by someone else who said HE was the person I should be talking to. Then the first person, Aimee (very nice and helpful) contacted me again, and checked and said NO, I was dealing with her. Very confusing. Finally, I began looking at Used Prius stock and found a 2010 Toyota Prius that fit my needs exactly. I contacted Aimee, got an automated response that said yes, that vehicle was in stock. I called and went through the operator to talk and make an appointment with Aimee. The operator didn't tell me Aimee was off until Monday. Aimee didn't call back, obviously, so we went to see the car on Sunday. Didn't realize they are usually closed, but just reopened Sundays. JW met us, had someone at his desk; no one else was there. He didn't even remember my name, and we had communicated at 2 times online and twice on the phone the previous week. He gave us keys and plates to take the car for a ride...instead it was a 2011 he had mentioned to me the previous week. WE returned to the office...he was chatting with some guy (clearly NOT a business dealing) and barely had time for me....etc. etc. He was rude, no service, no memory of me, no desire to help us. There was no 2010 on the lot...it must have been sold weeks ago. Irwin doesn't update their stock very often. The entire experience was horrid. We went to Toyota of Keene...85 miles a way, bought the Prius of my dreams, spent $26,000 and had a wonderful experience! More