Ira Toyota of Orleans

Terrible service from man named Zachary. Dismissive, rude, and oddly difficult, promised phone call to agree on needs before service on tires and battery. Had tire replaced without calling Dismissive, rude, and oddly difficult, promised phone call to agree on needs before service on tires and battery. Had tire replaced without calling for my permission. I called to discuss this with his manager Mark. Also he did not call as promised to tell me the car was ready to be picked up. I had to call in myself before closing to find this out and was told he claimed that he called me. The work itself seems fine but this service was totally unacceptable. More

Was going for an oil change but was brought to my attention that my vehicle was close to a 60,000-mile service. Decided to go with that. 90minutes later after waiting the service was completed.! attention that my vehicle was close to a 60,000-mile service. Decided to go with that. 90minutes later after waiting the service was completed.! More

Best place ever! ! The most professional, capable team who really care about delivering top of the line service. ! The most professional, capable team who really care about delivering top of the line service. More

Does it really take 2 hours to rotate tires and change the oil? I suspect I had to wait for someone to eat his lunch. Not happy. the oil? I suspect I had to wait for someone to eat his lunch. Not happy. More

I’m a happy and satisfied service customer with IRA Toyota of Orleans. The staff are professional and customer friendly and try hard to solve any problems. Toyota of Orleans. The staff are professional and customer friendly and try hard to solve any problems. More

Too long to wait. I had an appointment for 7:20. It took almost two hours for 5000 mile service - rotate the tires and check fluids. Can’t imagine how long it would be I had an appointment for 7:20. It took almost two hours for 5000 mile service - rotate the tires and check fluids. Can’t imagine how long it would be if I actually got the oil changed More

This was absolutely the BEST, new car purchase experience, anyone could ever, ever ask for!!! experience, anyone could ever, ever ask for!!! More

I’ve had nothing but excellent experience’s at Ira Toyota in Orleans. The customer service is excellent.. in Orleans. The customer service is excellent.. More

The Orleans MA Toyota dealership has a wonderful service department. Mark Issaic, Chris Keddington, my service rep today, whose name I can’t spell,, Zach, Tatiana (when she was there but now works at a dif department. Mark Issaic, Chris Keddington, my service rep today, whose name I can’t spell,, Zach, Tatiana (when she was there but now works at a different Toyota location) — all gave me great attention; and the service people who work on my cars have been super as well. More

Right from the start, they communicated with me. They were honest about what was going on with my car and we decided what the best solution would be. The car was fixed quickly and I was able to pick They were honest about what was going on with my car and we decided what the best solution would be. The car was fixed quickly and I was able to pick it up on my schedule. Thank you Toyota of Orleans! More