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Ira Toyota of Orleans

Orleans, MA

4.6
774 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 774 reviews

November 02, 2026

Each visit to this dealership has been a pleasure. My recent service was done quickly and Mark was great to deal with. More

by roadster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in service, Mackenzie Malone, Kristen Brooks
Nov 03, 2026 -

Ira Toyota of Orleans responded

Hello, we're happy to hear you had such a positive experience with Mark! We look forward to your next visit! Take care!

October 30, 2026

I was in for 15k service (basically tire rotation. Had an appointment and it took over an hour for my car to be brought in. I was there about an 1 3/4 hours total. More

by jrpeter44
Recommend Dealer
Yes
Employees Worked With
Mark howard
Nov 04, 2026 -

Ira Toyota of Orleans responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 29, 2026

Exceptional service and customized to my needs. Knowledgeable friendly and responsive, i would highly recommend. More

by lacsemail
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conroy Wilson - 5 stars excellent , Aidan Comerford
Nov 05, 2026 -

Ira Toyota of Orleans responded

Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 24, 2026

Took car on time. Kept me updated and asked for approval for additional work. Great More

by aflwdl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady and 1st desk from door
Oct 25, 2026 -

Ira Toyota of Orleans responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 22, 2026

This dealership consistently maintains exceptional service backed by an outstanding team. They provide an unparalleled level of personalized attention. If your family has any specialized needs drive o More

by elizabeth.budabin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bussarat “Bee” Hurley, Mark Davidson, Christopher Keddington, Mackenzie Malone, Kristen Brooks
Oct 30, 2026 -

Ira Toyota of Orleans responded

Hello Elizabeth, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 19, 2026

Very nice service agent with clear communication. No up selling which I appreciate. Work seems ok. More

by Santoschris363
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla
Oct 21, 2026 -

Ira Toyota of Orleans responded

Hi, I am sorry your recent service experience wasn't a 5 Star experience. It appears you were reasonably happy the service and the personnel you worked with. Please give me a call or email me and let me know what we could do to turn your next experience from a 3 Star to a 5 Star experience. Mark Davidson Service Manager Ira Toyota of Orleans 774-801-7053 mdavidson@group1auto.com

October 13, 2026

Would u like me to start with being told my batterwss in need of replacement but when challenged that it was only less than 2 years old, needed to prove that replacement wss required so kept it overnight xx More

by geowilli
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyla
Oct 16, 2026 -

Ira Toyota of Orleans responded

Hi George,   When you came in for service, it was for a 45,000 mile service and a State Inspection. During the service the technician tested and battery, and was told it needed replacement. When we presented his findings to you, you commented that the battery should still be under warranty as you paid for a new one 2 years ago.  When we went back in the history, we saw that when you came in for service in October of 2024, the request was made to test the battery. The technician tested the battery and it was good at that time, and no replacement was made. Unfortunately, the Advisor thought the technician had replaced the battery, and you were billed for one.  As soon as we found this out, we replaced the battery free of charge.  I apologize for the confusion, it's something that shouldn't have happened, and once we realized the error, we made it right. We appreciate your business.    Sincerely,   Mark Davidson Service Manager Ira Toyota of Orleans 774-801-7053

October 10, 2026

Great service at a fair price. And close to home is very helpful. Thank you More

by Jtpm1970
Recommend Dealer
Yes
Employees Worked With
Mark Howard
Oct 12, 2026 -

Ira Toyota of Orleans responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 27, 2026

Marc is helpful along with everyone else. Im glad I bought my truck there. Very great place More

by Baden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc, Mike Tullie
Sep 29, 2026 -

Ira Toyota of Orleans responded

Hello Baden, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. Please don't hesitate to reach out if there's anything additional we can do for you.

September 26, 2026

Kyla, my service advisor was very helpful and professional ensuring my service needs were completed in a timely manner. My 2018 Land Cruiser is an extremely rare and valuable specialty vehicle. I More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla, Service Advisor
Sep 28, 2026 -

Ira Toyota of Orleans responded

Hi Peter, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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