Ira Subaru of Manchester

Second car from this dealer. This was second car from this dealer. Most people are wicked nice and present. My experience was poor communications, very shady finance pratices, and This was second car from this dealer. Most people are wicked nice and present. My experience was poor communications, very shady finance pratices, and a very lackadaisical attitude. I had purchased this car on a Sunday and struggled to have the deal modification made as it seemed like way too much work for the staff, So on would figure that after five full working day the car was not ready, had only a half tank of gas (promised full tank) and no State inspection sticker, They did no provide all the keys for the car.either. Seems like the attitude was do not worry just come back. Poor service, and not fully support the gold extended warrentee For me it is time to find a reputable dealer. I now regret not going to the Nissan dealer. More

Another Subie! This is my second time at this location. Everyone is friendly, helpful and patient with explanations. I would def recommend Prime and either of the This is my second time at this location. Everyone is friendly, helpful and patient with explanations. I would def recommend Prime and either of the two gentlemen that have helped me with my vehicles (Steve Silva or Niko N) More

Subaru experience with Prime Subaru Great experience.with Randy was a pleasure to work with. He was very informative and patient showing me new things about the car I bought. Great experience.with Randy was a pleasure to work with. He was very informative and patient showing me new things about the car I bought. More

Recall Service I left my two Subaru vehicles for recall service to replace passenger airbags. Services performed as promised. Polite, efficient service technicians. I left my two Subaru vehicles for recall service to replace passenger airbags. Services performed as promised. Polite, efficient service technicians. Parking in lot is tight. More

Subaru service The staff are professional. The showroom is beautiful, clean, and comfortable to wait in. The Subaru Cars are awesome and solid. Overall a 10 out o The staff are professional. The showroom is beautiful, clean, and comfortable to wait in. The Subaru Cars are awesome and solid. Overall a 10 out of 10!!! More

Very pleasant car-buying experience!! The salesperson, Ron, was super nice from the moment he greeted me. Did not feel at all pressured. Would definitely recommend Ron or any of the many The salesperson, Ron, was super nice from the moment he greeted me. Did not feel at all pressured. Would definitely recommend Ron or any of the many nice gentlemen who work at Prime Subaru in Manchester. More

Negative Car Buying Experience I went with my husband to look at a great deal we found online through CarGurus on a used Honda. We were specific that this was the car we wanted to l I went with my husband to look at a great deal we found online through CarGurus on a used Honda. We were specific that this was the car we wanted to look at, and went through the usual process of what we wanted in a car, what we wanted our monthly payments to be, etc., and it was determined that this car might be a good option for us. We took it for a test drive, and while our salesman was not very professional, decided that we did want to buy this car as it was priced very low. I am well aware that negotiating the price is part of buying a car, and that it is never a very fun experience. We started out saying that we wanted our monthly payments to be a certain amount, and eventually agreed to raise that payment amount. My husband and I decided that we would go up $25 a month from what we initially planned for, which felt like a significant increase to us, and we felt it showed that we were willing to be flexible on our end. Our salesman came in $2 over that, and we said we just couldn't do it - we were going to draw the line somewhere. The manager came over to talk to us before we left, and we explained the situation exactly as above. My husband said that we were already pushing what we had agreed upon, and, once again, we had to draw a line, and the manager told him that if he was willing to walk away over $2, he really shouldn't be looking to buy a car. We then asked to speak to a different manager since we did not appreciate that comment, and he tried to backtrack and say that he didn't mean to be offensive, but $2 was such a small amount, and no, we wouldn't be talking to another manager. And while yes, $2 is a small amount, it is small to the dealer as well and we'd already pushed past what we wanted to spend, so it was a lot to us. This in addition to the condescending tone and unprofessional salesman made us walk away. We went to get lunch afterward, and I got a voicemail from a different manager. He said if we came back he would make us the deal we wanted and we wouldn't have the manager from before. We ran a few more errands while trying to decide if we wanted to go back - buying a car is always a stressful experience, and having someone be rude on top of that makes it hard to want to give them your business. We got a text from a manager saying the same thing as the voicemail, and we decided to go back, and responded to say we'd be there in about 15 minutes. When we got to the dealership, I asked for the man that had texted me. We were brought over to him and while he seemed like he would be willing to help us, he had no clue what we were talking about. I showed him the text that was sent saying it was from him, and he let us know that he had not texted us - so someone else had using his name. This just added to the bad taste in our mouth. Our salesman came over and brought us to the building the he works in - a small annex that a few salespeople work in. We said we would make the deal, and he went over a few things with us and then left, presumably to work on our contract. The building we were in was empty, and I think I'm under-exaggerating when I say we were left there for at least a half hour, but probably longer, with no one else around at all, and we never did meet with another manager. Finally came the time to work with a finance manager (Kevin Huffman), and I will say this was the one positive interaction we had. Kevin was polite, professional, kind - he answered every single one of our questions and was just truly great to work with, and I'd highly recommend working with him to anyone. Unfortunately, while it seemed we left on a good note, since we live in Maine they needed to mail us the title. In order to register your car, you need either the application for the title or the title itself. You have 20 days after you buy the car, and a week and a half after buying the car, I went to register it. I gave the woman all of the paper work I had been given, and she let me know I was missing the application to the title/the title itself. She then called Prime and asked them - they simply said I should have the title. After going through everything I had in the car, I called the dealership and asked to speak to the finance manager since we'd had a good experience with him. He looked into it, and found out that no one had ever mailed me the title even though it was supposed to be sent right away, meaning I could not register the car. He overnighted the title to me which was very much appreciated, however I'd still spent about an hour trying to register my car. Overall, I would say that while I got a good deal on my car, I do regret giving them my business. If you choose to go here to buy a car, be prepared for a frustrating day and to follow up to ensure you have everything you need. More

Don’t bring your car here for diagnostic The check engine light came on in my car and I’d heard good things about this dealership. I used to service here but left after a bad experience about The check engine light came on in my car and I’d heard good things about this dealership. I used to service here but left after a bad experience about 10 years ago, so I decided to give it another shot. I dropped my car off and waited for a phone call. I received a call the next day from Russ who was very polite on the phone but has no customer service skills at all! He started off the conversation by saying “I think it’s tome to put this car to bed”. He went on to say how the turbo was bad, the thought the head gaskets were leaking and it needed a valve adjustment, he went on to say that it needed $4,000 worth of work! After calling around to other places we found out that all it needed was a $100 sensor. Don’t waste your time or money with these guys they don’t know what they’re taking about. More

Outstanding service We went to Prime Subaru after we went to another dealership that wouldn’t work with us. We were lucky enough to have Randy Wood help us. He had the ca We went to Prime Subaru after we went to another dealership that wouldn’t work with us. We were lucky enough to have Randy Wood help us. He had the car all ready for a test drive and he went over all the features. There was no pressure at all. He found the car I wanted in the color I wanted. He was so great to work with. We also had Kevin Huffman in finance and he got me to the payment I wanted to be at and the process was so easy. I would highly recommend Prime Subaru. Especially Randy and Kevin!!!! More