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Ira Subaru of Manchester

Manchester, NH

4.8
1,280 Reviews

205 John E Devine Dr.

Manchester, NH

03103

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Showing 1,280 reviews

May 15, 2023

Prime Subaru Manchester responded PUBLICLY We're sorry to hear about your experience at our dealership. We always aim to provide top-notch service to our customers, and it's disappointing to hear th More

by Stay Away
Recommend Dealer
No
Employees Worked With
Gustavo Mayr
May 17, 2023 -

Ira Subaru of Manchester responded

I apologize for the trouble you have encountered getting in touch with my team. I would appreciate another chance to speak with you so I can properly address this feedback. I will not be able to gather your contact information without your full name, so please contact me directly. - Chris Aliberti - caliberti@primesubarumanchester.com

May 08, 2023

Prime Subaru Manchester responded PUBLICLY We're sorry to hear about your experience at our dealership. We always aim to provide top-notch service to our customers, and it's disappointing to hear th More

by Stay Away
Recommend Dealer
No
Employees Worked With
Gustavo Mayr, Chris Grandmaison
May 02, 2023

Prime Subaru Manchester responded PUBLICLY We're sorry to hear about your experience at our dealership. We always aim to provide top-notch service to our customers, and it's disappointing to hear th More

by Stay Away
Recommend Dealer
No
Employees Worked With
Christopher Aliberti
April 28, 2023

They keep publicly stating they want to talk with me to make things right but then don't actually follow through. More

by Stay Away
Recommend Dealer
No
Employees Worked With
Gustavo Mayr
April 21, 2023

I received the below response from the GM and decided to call, never got a hold of him, one of his direct reports called me back and said they took care of the situation by addressing their employee.....not More

by Stay Away
Recommend Dealer
No
Employees Worked With
Gustavo Mayr
April 18, 2023

Drove from Maine with bank check to buy a used Subaru only to find out salesman blatantly lied about the condition of the car, wife ask about some what appeared to be black spots on the photo, it was har More

by Stay Away
Recommend Dealer
No
Employees Worked With
Chris Grandmaison
Apr 18, 2023 -

Ira Subaru of Manchester responded

Bruce, we're sorry to hear about your experience at our dealership. We always aim to provide top-notch service to our customers, and it's disappointing to hear that we fell short in your case. We would appreciate the chance to speak with you and see how we can make things right. Please give us a call at your convenience. Thank you, Christopher Aliberti - General Manager - 603-506-6951

Apr 24, 2023 -

Stay Away responded

Thanks, I did take the opportunity to call and was not asked how they could make things right. I was told they were handling the employee internally and they were sorry and then abruptly hung up on.

April 04, 2023

Tom (M) was pleasant on the phone and equally as pleasant in person. Answered questions, provided helpful input. Very Nice Staff there all the way around! The Dealership is a very clean pleasant area with More

by normasue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom (M?), Tomas Pazderka
Apr 05, 2023 -

Ira Subaru of Manchester responded

We are so grateful for your positive feedback about our whole team! Tom will appreciate the shoutout. Thank you for working with us here at Prime Subaru Manchester.

March 29, 2023

Robb Goodwin suggested we look at a Subaru which was a very good suggestion because it brought us to Prime to work with him. He is one enthusiastic Subaru representative and he knows his product well. He More

by Chip
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robb Goodwin 5 Stars
Mar 30, 2023 -

Ira Subaru of Manchester responded

Thanks for leaving such a thoughtful review! We are delighted to hear that Robb provided such a stellar experience for you at Prime Subaru Manchester and continues to check in on you and your vehicle. Congratulations on your Subaru purchase and cheers to many happy miles!

March 06, 2023

Gary Smith was very friendly and helpful. He made me feel relaxed during the new car buying process. When I decided to purchase he volunteered to deliver my car 45 minutes away from the More

by JH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Smith
Mar 06, 2023 -

Ira Subaru of Manchester responded

Thank you for the review! We are so glad to hear that Gary delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Prime Subaru Manchester!

February 26, 2023

Very good team, polite,always listen what you need ,no hard sell, no pressure, very comfortable, that is why I willing to drove over 100 miles from New bedford to this dealer, and this is the second car I More

by Subaru friend
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah Karahusic
Feb 27, 2023 -

Ira Subaru of Manchester responded

Thank you for the review. We are glad that the team here at Prime Subaru Manchester was nice to work with. We appreciate your business and trust in us to assist.

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