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Ira Lexus Danvers

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
978 Reviews
We’re glad you found us! Here at Ira Lexus of Danvers we’re one of the premier new Lexus dealers in Danvers and used Lexus dealers in Danvers serving North Andover, Peabody, Danvers, and all the surrounding Massachusetts communities. Our Lexus dealer near Boston is here to exclusively serve you with our inventory, financing, service, etc. If you have any questions about either what we do or how we can help you, please don’t wait. Contact us on the phone, on our website, or in person. We’ll be happy to answer any inquiry you’ve got!
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101 Andover Street Route 114

Danvers, MA

01923

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Showing 978 reviews

November 03, 2023

Jennifer was very good to me. I will request her each time. Excellent waiting area. More

by fidelito.lledin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Nov 07, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Jennifer provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

Service tech was excellent. Pleasure doing business with him and he was very knowledgeable. Nicest guy ever. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
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Nov 05, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Mark provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

Las mejores atenciones la tiene este dealer de lexu Jenifer muy buenas atenciones la que la señora del 1 al 10 le doy 10 More

by Carlos duran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenifer
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Nov 02, 2023 -

Ira Lexus Danvers responded

Es fantástico saber que Ira Lexus de Danvers, especialmente Jennifer, le brindó la mejor atención y obtuvo una calificación perfecta de 10 sobre 10. Un excelente servicio al cliente es un factor clave para garantizar una experiencia positiva en el concesionario. ¡Tus comentarios positivos son muy apreciados!

Nov 02, 2023 -

Carlos duran responded

Ella es una linda persona atiende bien a sus cliente y le busca respuesta al cliente

October 31, 2023

Excellent customer service from mark mclean! !! Always friendly , smart, happy to see me. Very knowledgeable and professional!!! More

by LadyDi1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Nov 02, 2023 -

Ira Lexus Danvers responded

It's great to hear that you received excellent customer service from Mark. The fact that he's always friendly, smart, and happy to see you, while also being knowledgeable and professional, is a testament to the quality of service he provides. Your positive feedback is much appreciated!

October 31, 2023

Ira goes above and beyond to help their customers. Easy to make appt and always contacts you with answers to your car problems ! More

by irol30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
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Oct 31, 2023 -

irol30 responded

Great customer service and excellent service too!!

Oct 31, 2023 -

Ira Lexus Danvers responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 31, 2023

Dropped my car off Friday at 10 am and it was determined then I needed 2 new trunk motors. Got called Saturday, 24 hours later with a list of thing they recommend for my car and the service rep said I’ll ha More

by Kayla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never even told me his name
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Oct 31, 2023 -

Ira Lexus Danvers responded

We are very sorry to hear about the experience you received while in our service department. There certainly should have been better communication from us and theft is not tolerated. We would like more details regarding the visit, please reach out to the service management team. Joan Smith, joans@group1auto.com or Rick Chase, rchase@group1auto.com 978-739-8619. Thank you.

October 29, 2023

Kal listened to what I wanted in an automobile. It was not as painful as I thought it was going to be. More

by Maries1969
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kal
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Nov 01, 2023 -

Ira Lexus Danvers responded

Listening to your preferences and making the car-buying process less painful is a great approach for a salesperson like Kal. We are glad to hear that your experience was better than expected. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 29, 2023

The receptionist is very polite and helpful. I like that they wash, vacuum and fill up my NX. More

by KMLeyPortalNX350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joan Smith
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Oct 31, 2023 -

Ira Lexus Danvers responded

It's great to hear that the receptionist is polite and helpful and that you appreciate the additional services like washing, vacuuming, and filling up your NX. These extra touches can enhance your overall service experience. Your feedback is important!

October 28, 2023

Very happy with my service manager. His communication skill are tight on. However service is a bit expensive. More

by Jolenio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
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Oct 31, 2023 -

Ira Lexus Danvers responded

We are glad to hear that you're very happy with your service manager and appreciate their communication skills. While excellent service is valuable. Your feedback is important!

October 28, 2023

Attentive, helpful, thorough. Nick was amazing. He checked on me a couple of times with the progress of my car. More

by jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Nov 01, 2023 -

Ira Lexus Danvers responded

Attentive, helpful, and thorough service, along with proactive communication from Nick, who checked on the progress of your car, is a great example of excellent customer service. It's wonderful to hear that your experience was so positive. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting in the future.

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