Ira Honda Saco
Saco, ME
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Hello-I know that this dealership recently changed hands and is going through a lot right now, so I will try to be as kind as possible. First off-the Service Staff are amazing-they identified a possible is and is going through a lot right now, so I will try to be as kind as possible. First off-the Service Staff are amazing-they identified a possible issue and gave me the option to approve the extra work or wait. They texted me the concern while I was in the waiting area along with a cost. All l had to do was say yes or no to the additional work. Very efficient. Also-the cashier was super nice and helpful. My concern is this: while waiting, there was no TV in the waiting area. They were short staffed so wait time was longer than usual. Not a big deal, right? Well-I drove about 1/2 hour out of my way to go to a dealership rather than a local garage (because they now can service vehicles under warranty.) Now l Ask myself, why would l do this if the dealership does not offer anything different than a garage while waiting. My point…make the waiting area a place people Want to be while having their vehicle serviced. Present an edge to the potential customers…stand out! Everyone can go to a garage…but to sit a super nice waiting area posses a huge advantage. Look at IRA Toyota in Danvers MA for an example. They figured out where the $$$ income is generated and give their customers an Amazing waiting area. More
Much please with the work that has been done. I’m happy that it worked out for all. I want you especially thank Alberto for his patience and professional manner in which this was handled. Also Ira Honda. that it worked out for all. I want you especially thank Alberto for his patience and professional manner in which this was handled. Also Ira Honda. Many thanks to the dealership. More
I was there today and Ryan cammarata, helped me out. He took the time to listen to me and helped me out as much as he could. It was the best experience I've had. Thank you again for helping me I can't wait took the time to listen to me and helped me out as much as he could. It was the best experience I've had. Thank you again for helping me I can't wait to do more business with Honda in Saco this is now my second car through them. And signing up for the extra extended packages is totally worth it More