Inver Grove Ford Lincoln

I just moved into the Twin Cities and needed a car desperately. I had filed bankruptcy at the start of last year and had limited funds at my disposal to purchase a car. Even Car Hop turned me down for desperately. I had filed bankruptcy at the start of last year and had limited funds at my disposal to purchase a car. Even Car Hop turned me down for lack of length of stay here. My credit score was in the mid to high 600's. Alan Sargent did whatever it took to make sure I drove out of that dealership in my 2008 Ford Edge AWD with an autostart. I did... by putting $400 down. I am driving and grateful to have a much better car than I had imagined purchasing. My experience at Inver Grove Ford is one I'll never forget. It's a wonderful dealership and I'd be more than happy to recommend anyone to Alan Sargent. If you want to buy a car and are unsure if you can, he'll find a way to have you drive it off the lot in the same day! Thank you, Alan! More

Great service and Mike Saxon did a fabulous job gaing our trust. The price was Great and we are and always have been FORD people trust. The price was Great and we are and always have been FORD people More

After three separate not so pleasurable experiences purchasing automobiles since moving to the Twin Cities a little over a decade ago, I have found a home with Inver Grove Ford and Jim Jessen. I was tr purchasing automobiles since moving to the Twin Cities a little over a decade ago, I have found a home with Inver Grove Ford and Jim Jessen. I was treated as fair as one could ask in purchasing my 2011 Ford Lariat and i continued to stay in touch with 'Triple J' over the next few months. Any issue that arose he was quick to help and continued that professional relationship one desires when making such a sizable purchase. Just recently my fiancee and I returned to purchase another in 2013 Ford Edge from Jim and she couldn't be happier. Jim made himself available for me pre and post purchase answering questions and working to make another big purchase the right one. Now we are working to get her father in to also buy form Jim and Inver Grove Ford for the 'hat trick'. Thank you all for your time and professionalism as I understand this is a team effort, and I plan on not only coming back for my next purchase, but referring Inver Grove Ford to my friends and family. B Larson More

This was my EVER first exsperiance in a ford dealer to buy a car..I was in looking for a ford focus..i tried out 3..Ed was very patien and friendly with me and even though i had no exsperiance in car care buy a car..I was in looking for a ford focus..i tried out 3..Ed was very patien and friendly with me and even though i had no exsperiance in car care..Ed made sure to show me that every thing worked in the car..haha! I was cruching for time for a new car and ed made buying a car for the first time for me easy :) YES i will recomand my friends and family to the ford dealership in IGH :) More

I went there looking for a new car, I went to 2 different FORD car dealerships and finally I went to the Inver Grove Ford. At first I was a little irritated because I had to go way out of my way to get a car FORD car dealerships and finally I went to the Inver Grove Ford. At first I was a little irritated because I had to go way out of my way to get a car when there was one right up the stree from my house. I am soooo glad I went because Kevin was amazing, he was patient, he gave me a great deal on my 2013 Ford Fiesta S, he didn't try to make me buy things that I really didn't need, he worked with me and told me what he really thought I should do instead what I should do or get do I can spend more. I don't remember the financial lady I was working with but she was nice too. Most of the people around Kevins desk were cool too. They were joking around with us and talking to us like we were their friends. They also gave me a Trio Android 4.0 OS. Overall they were great!! I am so glad I went there !! Everyone go to Inver Grove Ford. More

Ed was a pleasure to work with. he listened to all of our wants and not wants and helped us make an informed decision on what package best fit our list. Then he went out and found the perfect vehicle fo our wants and not wants and helped us make an informed decision on what package best fit our list. Then he went out and found the perfect vehicle for us and made the deal work. More

I walked in to Inver Grove Ford late in the day on Saturday Nov 30th. Jim was very pleasant, showed me the car I wanted to see, even though I had been already working with Matt Westberg over the phone Saturday Nov 30th. Jim was very pleasant, showed me the car I wanted to see, even though I had been already working with Matt Westberg over the phone. I ended up purchasing the car from them. Great price, outstanding customer service! Thanks Jim. More

We are continuing customers of both dealership ,service department and Matt Westberg. This is our second purchase. Would highly recommend the dealership and Matt to anyone interested in purchasing a new ca department and Matt Westberg. This is our second purchase. Would highly recommend the dealership and Matt to anyone interested in purchasing a new car. More

Very pleased with the deal and especially the people. All aspects from selecting a vehicle, appraisal of my trade, financing and explanation of features on my new vehicle were done professionally, effici All aspects from selecting a vehicle, appraisal of my trade, financing and explanation of features on my new vehicle were done professionally, efficiently and pleasantly. More

I recently purchased a new 2012 Ford Escape from another dealership (for a better price) . While driving back and forth from work, both ways in the dark, my windshield was fogging and I couldn't see. That dealership (for a better price) . While driving back and forth from work, both ways in the dark, my windshield was fogging and I couldn't see. That evening I left a voice mail requesting a return call to set up a repair appt. I tried to reach someone 1st thing the next day...3 hours later, no response, so started to drive over to get in line for repair. Got to within 3 miles of the dealership and what appeared to be (foul-smelling) SMOKE was spewing in my face from the air vents. I pulled to the side of the road & called Inver Ford. Before I could explain my situation, I was interrupted and told that there were no service appts available. I was finally able to explain and was told again that no appts avail. I re-phrased and demanded to know who would be towing my vehicle and me into Ford and arranging for my FREE rental car...Husband out of town/no one to pick me up, let alone tow my NEW Escape. She FINALLY forwarded me to billing who gave me the number for roadside assist...in a 507 area code (Southern MN!). RA in 507 had NO CLUE where I was or where the nearest towing company was. I then received a return call from a robot telling me ( I think...cars whipping by and artificial voice impossible to interpret) that some company in the 952 area code (on the OPPOSITE side of town) would be there in 45 MINUTES. By this time I've already been standing outside (for fear my car would explode) in 40 degrees for 20 minutes...LESS THAN 3 MILES from the dealership. While I waited 3 tow trucks, from a towing company less than a mile from my location, drove past and waved to me. Finally the tow arrived. A HUGE truck w/steps beginning 3 ft up and over a fuel tank under the cab door. I'm barely 5 ft and couldn't even reach the grab bar. Me getting into this monstrosity was obviously not happening without serious injury. Tow company would not leave me stranded alone along the highway while they delivered my vehicle to Inver and sent car to pick me up...good policy, THEY care about their clients! I called Inver again to report current situation and was told that no "courtesy cars" were available with no idea when one might be. I told her "If this were MY business and I had a client stranded with a NEW vehicle, pouring smoke through the air vents, that had already been waiting in 40 degree weather for more than an hour, along side a highway, LESS THAN THREE MILES from my dealership...I would go to the show room, grab one of the sales people who are standing around with their finger in their nose, and have them drive the LESS THAN THREE MILES to pick up said client!!" I was again informed that a "courtesy car" would pick me up when one became available...GREAT "service"!! As we waited (tow truck dude and me) a Highway Patrol stopped and offered to drive me the LESS THAN THREE MILES to Inver Ford...Thanx to our MN Troopers! We were a couple of blocks from Inver when I then received a call from a salesman stating that he would come pick me up. I told him "Great idea!!! Wish I would have thought of it....wait, I DID!!" Time from when I first pulled to side of road and when I arrived at Inver Ford LESS THAN THREE MILES away: More than TWO HOURS!!! Yeah, Inver Grove Ford and "Service"...uhhh, Not so much!!! I came here to write this as no one has contacted me regarding my "experience"...imagine that! I hope this gets out, but am not holding my breath, nor should you if you choose to select Inver Grove Ford for your "service" needs." Good Luck and may God be with you if you do. More