Inver Grove Ford Lincoln

Was not going to buy today but the car was so beautiful and the experience so friendly and respectful, I couldn't resist. Dan Bell was the right mix of professional and home grown and he did not play game and the experience so friendly and respectful, I couldn't resist. Dan Bell was the right mix of professional and home grown and he did not play games. I love the whole deal and the car. The sales and the other people I dealt with were hard workers and wanted me to have a great experience... and I did. Thank You Judi Gordon More

I was extremely happy with the sales staff at Inver Grove Ford Lincoln. I was first impressed by the on-line experience; very easy to navigate and immediately showcased a used vehicle I had been researching Ford Lincoln. I was first impressed by the on-line experience; very easy to navigate and immediately showcased a used vehicle I had been researching - with a very competitive price. I was given Matt as my contact. He followed up immediately, invited me to come in without an appointment, and stayed engaged with me for 5 hours while I checked out the quality of the vehicle, did a test drive, reviewed financing, and he even accompanied me to the gas station where he paid for the first tank of gas. He was personable and genuine. I believe he also advocated to get the best deal for me based on my budget and my other needs. I was feeling a lot of anxiety going into this experience but, by the time I left, I felt great about my purchase and my partnership with this dealer. I will use them again for my future vehicle maintenance and purchasing needs. More

Worst service ever!!!! Ripped off dealership. I took my Navigator for repair. After 4 days, they said they don't know what the problem really is but called Ford hotline and they said that the junction box Navigator for repair. After 4 days, they said they don't know what the problem really is but called Ford hotline and they said that the junction box needed to be replaced. It cost over $1K. I said fine but what if this issue is not the box, do i get charged for the box? They said yes because it's what Ford hotline recommended. I told them that I was not gonna pay for something that did not need repairs. That's their job to know about the cars since they made it. Imagine a doctor calling for a care line to ask recommendations! How stupid that sounds! So I called Lincoln White Bear for a second opinion. This dealership told me that they don't charge for unnecessary replacement! They say that what Ford Inver Grove is doing is wrong!. So I decided to call AAA to tow my car to Lincoln White Bear. Once I got to Inver Grove Ford, the service technician asked me if I wanted them to keep repairing and they won't charge me for the box if it is not faulty. I asked him why he changed his mind and saying something else now. He gave me some stupid reasons. FYI, I still have his emails about this crap. So I told him that I had enough of their bad service/dishonesty and wanted my car out of the shop. I ended up paying $250 for diagnosis and restocking fee for the junction box. I forgot to mention that they took 3 hours to write me an invoice for the diagnosis work. This prevented me from having AAA towing my car earlier. Also when I was talking on the phone with AAA in the cashier lounge, I saw a client coming in and argue with of the Ford employees. The client was yelling and showing his disappointment with the service of this shop. So I guess I am not the only one complaining about it. I don't mind paying for the service if it is done right but trying to rip me off? That's over board. Also, the service manager knew about the problem and didn't even try to talk to me. That's how low they are! Don't ask me for name cause I know all their names and faces. I will never go back to their shop and I will make sure ALL my friends and families are aware of that! Today, you just has lost a loyal customer and many more!!!! RIP!!! More

you made an impossible situation possible. Your service and attention was impeccable. I have always had good experiebces here, but this really took the cake. Thank you! and attention was impeccable. I have always had good experiebces here, but this really took the cake. Thank you! More

I had a great experience when I recently leased an F-150 from Inver Grove Ford. I worked with multiple people on their team and received excellent customer service. I was very happy with the lease they were from Inver Grove Ford. I worked with multiple people on their team and received excellent customer service. I was very happy with the lease they were able to offer me, in addition to trading in my truck. More

Considering that when we decided to walk into the dealership not really knowing what we wanted to do, let alone what vehicle to consider, Jim was very patient with us, and took the time needed for us dealership not really knowing what we wanted to do, let alone what vehicle to consider, Jim was very patient with us, and took the time needed for us to come to a decision. Jim made the entire process easy and comfortable. This feeling continued when Jim handed us over to Jean to conclude the financial part of the deal. We were very comfortable with both of them which made the whole process very pleasant. More

Sales, service and other administrative staff demonstrate that the customer is most important. Personnel took the time to answer questions and clarify information in a professional manner. that the customer is most important. Personnel took the time to answer questions and clarify information in a professional manner. More

very friendly staff and good prices. sales person and manager were very helpful and helped us with the purchase of our new car.helped with financing. manager were very helpful and helped us with the purchase of our new car.helped with financing. More

We love our new Ford Flex and enjoyed our experience buying it from Inver Grove Ford. They were fair with the price. The team of people we worked with were great. They even helped entertain our 9 year o buying it from Inver Grove Ford. They were fair with the price. The team of people we worked with were great. They even helped entertain our 9 year old through the car buying process. I was also impressed with the way 2 salespeople helped us as they were busy that day. They also responded fast and effectively through e-mail before we drove out to the actual dealership. Great experience! More

Mike took time to listen to our reason for purchase and needs. Did not try to oversell, but found what we needed. Team was very friendly. Very good experience, one of the best buying a used car. Thanks needs. Did not try to oversell, but found what we needed. Team was very friendly. Very good experience, one of the best buying a used car. Thanks, we'll be back! More