Inver Grove Ford Lincoln

Excellent service, Scott Warner was a great salesperson, not pushy, down to earth, friendly, had all the figures for the new car. Scott had the car ready for us on Monday. When we picked it up he explained not pushy, down to earth, friendly, had all the figures for the new car. Scott had the car ready for us on Monday. When we picked it up he explained the features on the car. Very informative. I would highly refer Scott to my friends when they want an car. I will see Scott in three years when we want to trade. The finance dept. was excellent and explained everything. The dealership was very friendly and accommodating. More

I bought a new cell phone and Megan paired it to my 2008 Ford Explorer Sync. She did it quickly and very proficiently. EXCELLENT SERVICE! Ford Explorer Sync. She did it quickly and very proficiently. EXCELLENT SERVICE! More

I was very happy with the quality of service provided on my recent visit to Inver Grove Ford. I would recommend the dealership to anybody, and thank you for making my first experience with a new car so spe my recent visit to Inver Grove Ford. I would recommend the dealership to anybody, and thank you for making my first experience with a new car so special. More

I was having car issues and I put in an inquiry on the website. Matt contacted me that same day, and he reassured me that everything was going to be okay. I called on Saturday and he said to come on in we website. Matt contacted me that same day, and he reassured me that everything was going to be okay. I called on Saturday and he said to come on in we will help you. I got there and I was hesitant thinking this was just another "sales pitch" Matt talked with Jason and they actually took the time and cared about me. Every dealership I have ever went to I was just seen as a dollar sign walking. They actually care about people. I drove out of there with a 2008 Toyota! I will refer everyone I know there. Thank you Matt and Jason! More

I had scheduled recall service for the fleet vehicle assigned to me by the company where I work. On the day of the appointment it became obvious that something had gone wrong as no part had been ordere assigned to me by the company where I work. On the day of the appointment it became obvious that something had gone wrong as no part had been ordered to perform the recall. Eric took charge of the situation, explained the steps that were going to necessary, made sure that the part was ordered and that I was contacted when it arrived. All the way through the entire process he was courteous and friendly and turned what would most people would consider a negative service event into a positive one. I had been considering buying a used vehicle from one of the local independent dealers, but instead returned the next day and purchased my vehicle from Inver Grove Ford. More

Dan was very engaging and informative on the two visits to the dealership. He showed what they had available in the class of vehicle that I was interested in purchasing. Both my wife and myself were very h to the dealership. He showed what they had available in the class of vehicle that I was interested in purchasing. Both my wife and myself were very happy to have dealt with Dan as our last experience at a Luther dealership would have yielded all "1's" on this survey. More

The staff at Inver Grove Ford went above and beyond to make our first big car buying experience go great. I would recommend them to anybody. make our first big car buying experience go great. I would recommend them to anybody. More

Jason jumped right on a plan to get us a good finance rate. Made us feel like we were the only people in the office. Extremely thorough & friendly. Kevin made sure to have the vehicle ready for us. M rate. Made us feel like we were the only people in the office. Extremely thorough & friendly. Kevin made sure to have the vehicle ready for us. Meghan showed us details to equipment usage. Definitely would recommend others to your dealership. More

We have had nothing but problems with our "Ford" and this dealership. Disclaimer ... This may not be a dealership issue - maybe all dealerships treat used car buyers like this. We have always "Ford" and this dealership. Disclaimer ... This may not be a dealership issue - maybe all dealerships treat used car buyers like this. We have always bought new, I am not impressed! We bought a used 2011 Ford Edge. (Ford is not my first choice to begin with, but my husband is a Ford man). Started out with break problems, the service tech at the time "blew us off" and said they found nothing after a few hours of checking. Three days later, I'm driving on 35W with merging traffic and I have no breaks, intermittent lack of breaks for the rest of the day. I called Saxton and was told, the soonest they could look at it was a week out, because they are so busy -(that is another concern, why so many problems). I'm thinking ... Really, second time with a break problem and they decide it can wait a week, and I should not worry (if I was in an accident due to lack of breaks, should I worry then?). Ended up to be a known Edge problem (per the Service Writer) - break booster. The part was not available (due to demand), for this issue - again per the Service Tech / Writer. How, if they know that there is an outstanding issue with the breaks on this model, can they not listen to the customer "woman" when she states there is a break problem? There was also a very distinctive noise when putting the car in gear. I recorded the noise because I was concerned it would not reproduce when I brought it in (intermittent) - no one was interested in hearing it! Now, 6 weeks later, we bring in what was suppose to be just the "free" oil change. Turned into 36,000 mile check up, tire rotation, oh, transmission flush ... all sorts of BS that should have been done at regular mile check ups ... nothing recorded as to being done on the car by original owners .... so in order to have any mfg warranty work effective, we have to have it all updated to the tune of over $1000!! My husband got them to go half on it, their contention was, we purchased it as is and should be responsible for it ..... Not sure where I will take for warranty issues in the future - Apple Valley Ford is even worse, if you can imagine that! More

This is the second Edge that I have purchased from this dealership in the last 3 years. My first experience was very positive so going back a second time was a "no brainer". Dan Bell approached me as I w dealership in the last 3 years. My first experience was very positive so going back a second time was a "no brainer". Dan Bell approached me as I was looking at models on the show room floor. He was helpful and courteous and not pushy, which is a big plus for me. Once I picked out the Edge I wanted and they took my old Edge for a spin, there was a small amount of negociation before I was given what I fet was a good price for my old Edge and a good price for the new Edge. The young lady that worked with me on the paperwork was very professional and helpful. Meghan Farley sat in my new Edge with me and went over the Sync functions and all the electronics. She synced my phone to the car and was overall very informative and patient with me as I am not a "techy" person. I realy appreciated this help. All aspects of my buying experience were very positive. More