Interstate Ford

Bought a new car! Looking online I found a Ford Edge I wanted to test drive! The Sales department was awesome to work with! They sent me pictures of the one that first Looking online I found a Ford Edge I wanted to test drive! The Sales department was awesome to work with! They sent me pictures of the one that first caught my eye and the one I ended up Purchasing since I lived so far away!! More

Tires Went in for 4 new tires on my '13 F-150. Jeff was extremely helpful with ordering and installing tires and maintenance on my truck Went in for 4 new tires on my '13 F-150. Jeff was extremely helpful with ordering and installing tires and maintenance on my truck More

Bought a mustang for my son Great sales rep. Very personable. Seemless sales process. This was my son's first real car. He loves it. This will be our only place to get cars from Great sales rep. Very personable. Seemless sales process. This was my son's first real car. He loves it. This will be our only place to get cars from now on. More

Impressive service Very impressed with the overall experience. Cody was our sales person, he was very helpful and knowledgable. Based on past experiences, we expected th Very impressed with the overall experience. Cody was our sales person, he was very helpful and knowledgable. Based on past experiences, we expected this to be a long and dreadful experience but it was in a few words short and painless. Thank you for this great experience! We would recommend Interstate Ford to all our friends and family and we would come back again if we were in the market to buy a car. More

Excellent Customer Service My husband and I came to this dealership after discovering the used vehicle we were looking for on their website. We have been in the market for a Toy My husband and I came to this dealership after discovering the used vehicle we were looking for on their website. We have been in the market for a Toyota Tacoma for some time now and we were discovering that these trucks go quick! This meant we were on the road that Saturday morning from Denver to check it out. When we arrived, we took our time walking the entire lot to check out the inventory. We appreciated the fact that no one from the sales team jumped on us right when we arrived. After taking our time, we entered the dealership and were greeted by Cody who was welcoming and friendly. We knew exactly what we were there for so we asked him about the Tacoma. Turns out the truck had recently arrived on the lot and had not yet received the initial inspection or detailing, but Cody did not hesitate to show it to us. He pulled up the truck for us to look at and test drive. In our past experience, we have always had an employee ride with us when we test drove a car-not here! We really appreciated this because it gave us time to talk openly about the vehicle without the pressure. After a nice long test drive (which was encouraged by Cody) we sat down to talk numbers. I think that most people would agree that this is the least enjoyable part of the process, but Cody made it easy and painless. We were trading in our current vehicle and knew that it would need some work to be able to resell, so the trade-in value was not much of a surprise. While talking through the numbers another customer saw the Tacoma and took it for a test drive. Needless to say this definitely put the pressure on for us to make a final decision as the gentleman had expressed sincere interest in purchasing the truck-again, with our past experience looking for a Tacoma we knew this truck would be sold that day if we did not accept the offer (especially when the truck is priced right with great mileage!). We gave verbal confirmation to Cody that we wanted the truck and he got it into their shop immediately for inspection and queued up the paperwork right away. We were at the dealership all afternoon, but it was a very busy day at the dealership and their team needed time to do the inspection and detailing; to be expected. It was discovered that the truck needed new brakes which meant that we could not take it home that day. Kind of a bummer, but we appreciated the honesty and now we have a truck with brand new brakes! We completed the financing and paperwork with Steve who was very knowledgeable and efficient, which we appreciated after being at the dealership for some time. He did provide us with extended warranty options with no pressure to purchase. The "cherry on top" of our entire experience was that Cody offered to drive the truck to us when it was done in the shop. WOW! We know this is not mandatory when getting a new vehicle so we were fully prepared to drive back to the dealership to pick it up. Cody insisted that we meet him halfway to Denver where we traded vehicles. When we met, the truck was detailed, looking good, and ready to take home (with new brakes)! Overall our experience was "Excellent!" and we are happy with our new purchase. We will definitely be recommending Interstate Ford and Cody to friends and family in the market for a new vehicle. Thank you for a great experience! More

Internet sales Worked with the dealership (Quienten Clark) primarily via email, a few phone calls and the deal was made. Spent less than an hour in the dealership, w Worked with the dealership (Quienten Clark) primarily via email, a few phone calls and the deal was made. Spent less than an hour in the dealership, walked out with the keys to our vehicle on a Sat night with the promise to pick the car up that following Monday. No hassling or continued harassment, I told Q what our budget was, and he made it happen. We don't buy cars often, but we know that we can trust Interstate Ford to give us the best experience for our money. More

Best Experience Ever! This was the best experience we’ve ever had purchasing a vehicle! After an extensive internet search, we thought we had finally found the vehicle we This was the best experience we’ve ever had purchasing a vehicle! After an extensive internet search, we thought we had finally found the vehicle we had been looking for at Interstate Ford. With one phone call, we were connected to Stacia, who was awesome to work with. Since we live over 200 miles away from the dealership, we had to rely on her to give us accurate descriptions of the vehicle and its features, as well as answering a multitude of questions. We decided it was worth making the trip to Interstate. When we arrived, Stacia had the vehicle waiting near the front door, and met us with her friendly smile and obvious enthusiasm for her job. She gave us an overview of the vehicle’s features, and we set out on a test drive. We were sold! We returned to the dealership to do the preliminary paperwork, which she had prepared in anticipation of our visit. There were no surprises---everything we had discussed by phone was honored---no hidden costs, etc. She introduced us to Steve in the Finance Dept., as well as Q, another competent member of the sales team. (At this point we need to mention that Stacia had been suffering with a medical concern throughout the time we had been working with her by phone as well as in person, yet she continued in such a professional manner. The day we drove to the dealership, she made the extra effort to come in just to meet with us, when she should have been home in bed. She was thoughtful in getting us acquainted with Q in the event she was not able to return the following day to finalize our deal and pick up the vehicle. She is one in a million!) Due to our own time constraints, we opted to complete the paperwork the next morning. They were more than gracious in meeting our needs. We returned the following morning, and were greeted outside by Q, who explained that Stacia was too ill to be there. He continued in the same friendly manner she had started. In Finance, Steve had all of our paperwork ready. He, too, was friendly, efficient, and professional. He explained all options available to us, yet there was never any pressure to purchase additional services or anything else. What a difference from most financial departments! We completed the financial portion of the deal promptly and painlessly. Q then took us out to our new vehicle, which he had parked by the front door. It was detailed to perfection! He demonstrated the numerous features on the vehicle, and patiently taught us how to use them, making certain we felt comfortable with our new vehicle. He was great! Interstate Ford is truly different from most dealerships! There is no hassle, they honor what they agree to, and they make their customers feel like they genuinely appreciate their business. As we drove off in our new Explorer Limited, we knew we had made the right decision. We will definitely recommend Interstate Ford to family and friends! More

Not the typical shark tank circling for prey. I entered this dealership with an idea of what I wanted to purchase. I met my salesman with a handshake and proceeded to inform him my desires. He sta I entered this dealership with an idea of what I wanted to purchase. I met my salesman with a handshake and proceeded to inform him my desires. He stated he would show me the inventory. After some window sticker readings, I found the truck I would purchase that day. I explained my last Dealer purchase and the fears I had coming to this one. He addressed my concerns and stated this was a different experience. I filled out my paperwork and waited for financing where I met the man that would help me make my dreams come true. The finance manager took interest in my profession and put aside the paperwork to talk about our interests. He explained everything in detail and to my satisfaction. He took his time and made sure I had no questions prior to signing anything. He showed me multiple options for my financing and helped me with gaining a better understanding of what I was buying that day. Overall, the experience was about 4 hours. And was handed the keys as well as peace of mind leaving the dealership. Thank you both to my salesman and finance manager. More

1st Car buying experience easy at Interstate Ford This was my first experience buying a car from a dealership and I had been searching online for the right car. I visited 2 other dealerships and didn This was my first experience buying a car from a dealership and I had been searching online for the right car. I visited 2 other dealerships and didn't have a great experience. I found the car I wanted at Interstate Ford and e-mailed through the website. I received a prompt response from Stacia and scheduled a time to come test drive the car. Before we arrived, I got a phone call from Cody to let me know that Stacia was out, but that he would be working with me. When we arrived, the car was already pulled up and waiting for a test drive. Cody was low pressure and answered all my questions. After the test drive, I noticed that the car was a little dirty and had a deep scratch. Cody was busy, so Nick came out to meet with me while we waited and Nick assured us that they would get the car clean if we purchased it. After sitting down to look at the numbers, I wasn't sure if I was going to buy the car, so my hubby and I left to go eat and when we came back to buy the car, Cody and Time helped us get all the paperwork filled out. By the time that was done, the car was cleaned and I drove it off the lot. The process was so smooth and easy and stress-free. Thanks for a great first car buying experience. More

Fun!! It can be a stressful experience trying to purchase a vehicle, but not at Interstate Ford. I first worked with Q briefly over the phone and he was It can be a stressful experience trying to purchase a vehicle, but not at Interstate Ford. I first worked with Q briefly over the phone and he was so nice. He was on vacation at the time so when we went to look at the vehicle we worked with Dennis Blair. We actually had a lot of fun test driving the truck with Dennis, it felt like we were riding around with a friend. He has a great sense of humor but is also very knowledgeable and professional. No high pressure and we felt that he was being fair with us. We ended up buying the truck (pre-owned) and are very happy with it. I had mentioned to Dennis that it was too bad the previous owner didn't have the original window sticker because it would be nice to have it. Two days later we got the original window sticker and a nice note from Dennis in the mail! He had found it! The financing also went smoothly thanks to Tim Green. They have called to follow up and make sure we are satisfied. The only thing I would complain about is that when we left the dealership the gas tank was on empty. Otherwise this was the best buying experience we have had and would definitely return to Interstate Ford (and Dennis) in the future. More