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Imperial Ford
Mendon, MA
1,016 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,016 reviews
March 01, 2022
Tony DelPrete the sales and leasing consultant was very helpful and professional. I had a very pleasant experience at the Imperial Dealership. Everyone there seem nice and it was a very friendly atmosphere helpful and professional. I had a very pleasant experience at the Imperial Dealership. Everyone there seem nice and it was a very friendly atmosphere to be in. I recommend this dealership to other and would recommend Tony to be the sales person to deal with. More
by tbisson2000
Employees Worked With
Tony DelPrete
March 01, 2022
Lynda Glassey was wonderful helping me order and receive my new Bronco! Great dealership... couldn't be happier with my experiences there. my new Bronco! Great dealership... couldn't be happier with my experiences there. More
by Atrudeau39
February 26, 2022
No one I rather buy a car from! He makes the car buying process seamless. He makes the car buying process seamless. More
by Emgan
Employees Worked With
February 25, 2022
Came to look at Jeeps and left with a GMC Sierra. Even after making Mike Potenza track down 5 Jeeps and then changing my mind and going with a pickup, Mike was patient and a pleasure to to deal with. Even after making Mike Potenza track down 5 Jeeps and then changing my mind and going with a pickup, Mike was patient and a pleasure to to deal with. Mike Potenza was great and would recommend him to anyone looking for a car. More
by jsa300
February 24, 2022
I came in for a routine service (oil change and check over).Donald my advisor said I needed a cabin and air filter..very kind and considerate.Had me done very quickly. Thank you for the prompt service D over).Donald my advisor said I needed a cabin and air filter..very kind and considerate.Had me done very quickly. Thank you for the prompt service Donald and the team. More
by Thumper1
Employees Worked With
Donald Hanscom
February 24, 2022
I highly recommend Imperial Ford's service department, especially working with Donny Hanscom. He was very professional, knowledgeable and respectful of my time. Will definitely bring my vehicle back for especially working with Donny Hanscom. He was very professional, knowledgeable and respectful of my time. Will definitely bring my vehicle back for maintenance. More
by doliva0419
Employees Worked With
Donny Hanscom
February 13, 2022
I came to Imperial Ford looking for a comfortable and reliable vehicle. Mike Potenza greeted me as soon as I walked in and help me every step of the way. He found the perfect car for me and was completel reliable vehicle. Mike Potenza greeted me as soon as I walked in and help me every step of the way. He found the perfect car for me and was completely transparent throughout the whole process. If you're looking for a new car, head over to Imperial Ford and ask for Mike Potenza. He will help you find exactly what you're looking for and make your car buying experience completely stress-free. Thanks, Mike! More
by Chrisgulla
Employees Worked With
Michael Potenza
February 06, 2022
Brian O’Malley at Imperial Ford was a pleasure to purchase my new 2022 F-250 from! Brian encouraged my review of countless trucks and took the time inquire about each truck and their respective equip purchase my new 2022 F-250 from! Brian encouraged my review of countless trucks and took the time inquire about each truck and their respective equipment. Satisfaction is an understatement; my experience with Brian was astounding during the entire time of this seamless transaction! More
by Gusbigos
Employees Worked With
Brian O'Malley
February 06, 2022
My son and I had a wonderful experience with Brian O’Malley. Highly recommended ! He was helpful and knowledgeable. We both felt comfortable. Enjoying the new 2022 F-250. O’Malley. Highly recommended ! He was helpful and knowledgeable. We both felt comfortable. Enjoying the new 2022 F-250. More
by Gusbigos
Employees Worked With
Brian O'Malley
February 06, 2022
I was searching for a comfortable and reliable vehicle to get me to work and back. Mr O'Malley took his time with me in finding a car. He was honest, sincere and diligent in the search. I would definitely re get me to work and back. Mr O'Malley took his time with me in finding a car. He was honest, sincere and diligent in the search. I would definitely recommend Imperial Ford to my friends and family. More
by terry.banach
Employees Worked With
Brian O'Malley
