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Imperial Ford
Mendon, MA
1,016 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,016 reviews
September 20, 2022
Today i went into Imperial Ford to get a new car. Deep down I wasn’t expecting to walk out with the car I wanted, but Danny, Dave (who was such a sweetheart) and TJ made it possible for me to get the Deep down I wasn’t expecting to walk out with the car I wanted, but Danny, Dave (who was such a sweetheart) and TJ made it possible for me to get the car I needed! I can’t thank them enough for all the nice things they did to make sure I walked out with what I wanted! I’m so happy and I’m definitely a Imperial Ford customer for life! I highly recommend buying a car here! I was there in and out in 2 hours!!! That’s how fast they work there magic for you! Thank you guys for everything you did for me and my kids❤️ More
by bambiez
September 15, 2022
we were very pleased with the service that Brian O'Malley gave us he listen to what we wanted to pay for a vehicle and what kind of vehicle we were looking for . everyone there was nice also we are very ple gave us he listen to what we wanted to pay for a vehicle and what kind of vehicle we were looking for . everyone there was nice also we are very pleased with our vehicle. Thank you More
by lisavic
Employees Worked With
Brian O'Malley
September 12, 2022
I feel most fortunate that Morgan Johnson showed up to wait on me as I walked into Imperial Ford curious about the Mustang Mach E GT. She answered any question I had and also offered suggestions and helpf wait on me as I walked into Imperial Ford curious about the Mustang Mach E GT. She answered any question I had and also offered suggestions and helpful ideas. Not only did she deliver my car to my house but she was there for me again when I came for another tutorial showing the patience of a saint. Just yesterday I reached out to her for help and she was there for me again and wasn’t even at work. Morgan is an incredibly helpful person showing me how valuable she must be to the dealership! More
by Lindy
Employees Worked With
September 10, 2022
The entire process went smoothly. My salesman Dean got me the truck that I wanted and everything was done so all I had to do was drive it. Highly recommend! My salesman Dean got me the truck that I wanted and everything was done so all I had to do was drive it. Highly recommend! More
by nickmaguire614
September 08, 2022
Very pleasant and clean environment. Handicap accessible. Brian O'Malley was very knowledgeable and patient with assisting me. Definitely recommend him to others. Handicap accessible. Brian O'Malley was very knowledgeable and patient with assisting me. Definitely recommend him to others. More
by tcox9439
Employees Worked With
Brian O'Malley
September 08, 2022
Dean was very Knowledgeable about the vehicle I was interested in I would very much recommend him to help select a new ride interested in I would very much recommend him to help select a new ride More
by Kyle
Employees Worked With
September 04, 2022
my husband and i were very nervous about going into a dealership for we have never done so before. when we walked into imperial ford we were greeted with a smiling face and a warm welcome. Dean Childs to dealership for we have never done so before. when we walked into imperial ford we were greeted with a smiling face and a warm welcome. Dean Childs took the time to listen and understand our needs in what we were looking for in a vehicle for our rather large family. He knew exactly what we needed and then recommended the Ford Flex. It is beyond perfect and such a beautiful vehicle. When it came the financing Dean lead us to a couple gentleman Mike D an TJ who went above and beyond to make this a possibility. We cant thank the 3 of them enough for doing what they did and making sure my family is now in a safe and reliable car. We are now proud Ford owners and owe it all to the team down at Imperial! More
by jlleroux1987
September 04, 2022
Took delivery of my 2021 Bronco back in November. The staff were responsive to my questions and helped make the transition to owner very simple. The staff were responsive to my questions and helped make the transition to owner very simple. More
by Dhoward2g
Employees Worked With
Brian O'Malley
September 01, 2022
Easy to work with from the beginning. Had been working with other dealers in the area but zeroed in on the make and model I wanted that was located at Imperial. Knowledgeable staff and we Had been working with other dealers in the area but zeroed in on the make and model I wanted that was located at Imperial. Knowledgeable staff and we were able to quickly come to an agreement on price and a very fair trade offer. Drove home with our new vehicle the following day. More
by dolsonuc05
Employees Worked With
Mckenna O'brian
August 27, 2022
I go to Imperial Ford BECAUSE of their Ford Service Department. I have been taking my trucks there for 12 years now. The whole service crew is fair, honest, customer friendly and has integrity. I trus Department. I have been taking my trucks there for 12 years now. The whole service crew is fair, honest, customer friendly and has integrity. I trust them with my truck and they have never let me down. They do not try to oversell, but will let me know when things need to be done with the vehicle. As a result I have no problems with the vehicles that I take there. Don in the front is really excellent, and the crew backing him up are excellent too---thanks! More
by khodney
Employees Worked With
Don Hanscom Jr.
