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Imperial Chevrolet

Mendon, MA

4.7
1,302 Reviews
THE IMPERIAL CARS DIFFERENCE • We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles. • We Maintain an inventory of 2,500 new and pre-owned vehicles • We monitor the competition on a daily basis to guarantee the best prices • We work with 60 banks and credit unions to get our customers the lowest possible interest rates • We have nearly 3 million dollars of in-stock parts at all times. • Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday. • Our expansive service department is open 6 days a week for your convenience • Our service technicians receive daily factory updates and continuous training and certification • On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store. OUR MISSION • Is to create 100% customer satisfaction with all our products, prices, and services • Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability. Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family. CORPORATE CITIZENSHIP We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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18 Uxbridge Rd

Mendon, MA

01756

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Showing 1,302 reviews

September 30, 2019

Excellent Sales Experience We purchased a vehicle on the spot. The sales staff was extremely professional. Dave Boratyn and Paul Macchi listened and treated us with respect. More

by Anna & Chuck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Ihjul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uzair Ayaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Macchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2019 -

Imperial Chevrolet responded

Dear Anna & Chuck: Thank you for your business and for taking the time to share your kind words about Paul and your experience at Imperial Chevrolet. Paul and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Jeep-Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

September 29, 2019

Staff goes above and beyond I visited this Dealership just to browse for a future lease end purchase. Not only was the staff most helpful, but I ended up driving away in a brand More

by Ken B
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Ihjul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uzair Ayaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Ramirez
Oct 04, 2019 -

Imperial Chevrolet responded

Dear Ken B: Thank you for your business and for taking the time to share your kind words about Eduardo and your experience at Imperial Chevy. Eduardo and the entire staff here at Imperial appreciate it. Sincerely, Mike Penner General Manager Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep & Hyundai The best compliment we can receive is a referral. I hope you will refer your family, Friends, colleagues, and acquaintances to us.

September 29, 2019

Excellent Service Paul Macchi was our Sales Representative. He helped us through the process of finding and buying a vehicle. Paul was no pressure and he was concerne More

by Sheryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Ihjul
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Macchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Macchi;Patrick Wallace;Omar Ihjul, Patrick Wallace
Oct 04, 2019 -

Imperial Chevrolet responded

Dear Sheryl: Thank you for your business and for taking the time to share your kind words about Paul and your experience at Imperial Chevrolet. Paul and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

September 29, 2019

PLEASANT EXPERIENCE! ASK FOR PAUL MACCHI AND OMAR IHJUL. THEY ARE VERY PROFESSIONAL AND HELPFUL! PAUL KEPT ME POSTED WITH TEXT MESSAGES WHILE WE WERE WAITING FOR THE CAR T More

by SONIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Ihjul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Macchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2019 -

Imperial Chevrolet responded

Dear Sonia: Thank you for your business and for taking the time to share your kind words about Paul and your experience at Imperial Chevrolet. Paul and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

September 27, 2019

Happy customer Bought an equinox from Josh back in July, even after the sale he answered all of my phone calls/questions right on the spot, he is very knowledgeable More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Pepin
Sep 27, 2019 -

Imperial Chevrolet responded

Thank you very much for taking the time to share such positive feedback about your experience working with Josh. We appreciate the opportunity to earn your business and are very happy to have you as a customer. Sincerely, Michael Penner General Manager Imperial Cars Chevrolet, Ford, Chrysler Dodge Jeep Ram, Hyundai, Genesis

September 25, 2019

Best Salesman Award! After owning old run down cars for years, I finally decided it was time to buy something new. It was a very nerve racking experience but Josh Pepin wa More

by Equinox Girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joshua Pepin
Sep 27, 2019 -

Imperial Chevrolet responded

Thank you very much for the great recommendation of Josh and the team and we hope you have many happy miles in your new Equinox. Thank you for choosing Imperial. Sincerely, Michael Penner General Manager Imperial Cars Chevrolet, Ford, Chrysler Dodge Jeep Ram, Hyundai, Genesis

September 24, 2019

Car number four at imperial We had Ahmad and Josh helping us buy our fourth car at Imperial. They are the reasons we bought the car. Their personalities are such that you feel va More

by DSobo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ahmad Al-Jallad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Pepin
Oct 04, 2019 -

Imperial Chevrolet responded

Dear DSobo: Thank you for your business and for taking the time to share your kind words about Josh and your experience at Imperial Chevrolet. Josh and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

September 24, 2019

Excellent Team I went to Imperial Chevrolet looking for a car after my car started having major problems. It took some work and looking around but Joshua Pepin my sa More

by Jeremy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Ihjul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Pepin
Oct 04, 2019 -

Imperial Chevrolet responded

Dear Jeremy: Thank you for your business and for taking the time to share your kind words about Josh and your experience at Imperial Chevrolet. Josh and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

September 23, 2019

Great Experience My car was totaled, and I found a used Acura I liked at Imperial Chevy. My sales associate Josh, had exceeded my expectations for the car buying proce More

by MelanieS711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Pepin
Oct 07, 2019 -

Imperial Chevrolet responded

Dear MelanieS711: Thank you for your business and for taking the time to share your ind words about Joshua and your experience at Imperial Chevrolet. Joshua and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

September 22, 2019

Great experience very polite and professional I went to Imperial Chevrolet looking for a full size sedan. I saw that this dealership had a great selection online and wanted to examine my options. More

by A.S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Ihjul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Roushia
Oct 04, 2019 -

Imperial Chevrolet responded

Dear A.S.: Thank you for your business and for taking the time to share your kind words about Matt and your experience at Imperial Chevrolet. Matt and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will your family, friends, colleagues, and acquaintances to us.

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