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INFINITI of Willow Grove
Willow Grove, PA
521 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:30 AM - 12:00 PM
Sunday Closed
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Showing 521 reviews
April 25, 2006
Very rude, talked down to me like I was an idiot. Acted like I was insane when I told him I was definitely not buying that day, and then refused to give me any price until I got prices from all the other d like I was insane when I told him I was definitely not buying that day, and then refused to give me any price until I got prices from all the other dealers. He kept insisting that "I want to talk to you last", "I don't want to play games", "I can't give you my price unless I know what price I need to beat", and when I refused to disclose my conversations with other dealers he had the guts to say "you have to be honest with me". He made it clear that if I did not abandon my approach and negotiate his way, then I was wasting his time. He was the typical car-salesman stereotype, I would not go near this place again. He gave me the keys and let me look around the car, but did not bother to offer any information, and didn't even offer a test drive. I'm probably could have asked for one, but I shouldn't have to. In my opinion, it was a typical technique for demoralizing the buyer, to start off the negotiations with me asking for things and the dealership being nice enough to grant them. Armore and West Chester were friendlier and much easier to deal with. When I made it clear that I did not want to haggle and wanted a good price up front, they both made a good just-over-invoice offer and offered a blue-book-fair price for my trade-in. Willow Grove was like pulling teeth, and flat out refused to work this way. More
by mike_mooney
Employees Worked With
Jeff Rosen
