INFINITI of Willow Grove

I dropped my car off at 7:30 am Friday morning for a lube, oil and filter change, look into my satellite radio and correct my right front wheel. I received a call Friday morning at 11:44 am from your se lube, oil and filter change, look into my satellite radio and correct my right front wheel. I received a call Friday morning at 11:44 am from your service dept. stating I needed a new satellite radio (which I declined) and I needed two bearings for my front wheel. I came in at 7:45 Monday morning (3 days later) to pick up my car and was informed that my car is not completed and that it will be completed by noon. I was told this is a five hour job. The job was finally completed at 9:00 am. When I received the invoice I was charged 6.5 hours for the work when I was told this was a 5 hour job. When I asked why, I was told by Mike "Since I was not charged for the satellite radio this was appropriate and the total invoice was in the range of the quote." I asked to speak to Mike's boss, Stan. Stan finally changed my invoice to reflect the 5 hours of work and he told me this was a system error. I received a call from Steve to discuss the issues around the service. I told him that I was completely unsatisfied with the service and being over charged for the work and had no other options but to never use this dealership again. Stan told me since this is my position there is nothing he can do. More

Excellent sales experience!! I recently (3/19/2012) purchased my new 2012 Infiniti G37x coupe from Infiniti of Willow Grove and Mr Frank Santoro and could not of been more pleased with the ease of purc purchased my new 2012 Infiniti G37x coupe from Infiniti of Willow Grove and Mr Frank Santoro and could not of been more pleased with the ease of purchasing the new car. Frank made the entire process extremely simple and quick, from my first internet inquiry through the day of delivery. Frank definitely exceeded my expectations throughout the sales process with his level of professionalism and customer service. Not only did I get what I would consider a great price on the new car but Frank got me more then a fair price for my trade in. I will definitely buy here again as well as recommend friends and family to Infiniti of Willow Grove and Frank. More

I recently (1/28/2012) purchased a new Infiniti G25x sedan from Frank Santoro at Willow Grove Infiniti. The entire end to end process was perfect and received exactly what I requested. The paper sedan from Frank Santoro at Willow Grove Infiniti. The entire end to end process was perfect and received exactly what I requested. The paperwork process was quick and without any of the annoying upsells that other dealers try to push on you after negotiation and I received what I fell was a very fair value on my trade in. Frank was very personable and very conscious of my time, making every attempt to keep the process rolling even though the dealership was packed with customers. I will definitely buy here again. More

Excellent Experience!!!! This has been the best experience acquiring a new car. Greg Black was the salesman and he made this a very pleasant experience from A to Z. I did not feel pressured and he experience acquiring a new car. Greg Black was the salesman and he made this a very pleasant experience from A to Z. I did not feel pressured and he took the time to explain everything I needed to know in order to make an educated decision. He also reiterated that I not hesitate to get in touch with him for any questions I may have. Infiniti of Willow Grove truly cares about their customers!!! More

I just purchased a 2012 EX35. Rob was professional, efficient, and very easy to deal with. He and everyone else at the dealership were friendly, knowledgeable, and provided a pleasurable buying experi efficient, and very easy to deal with. He and everyone else at the dealership were friendly, knowledgeable, and provided a pleasurable buying experience. More

Overall a good experience and Greg Black was good to work with. The owner and sales manager could have been a little more friendly and seem to put up a wall between them and the customers. I've been in s with. The owner and sales manager could have been a little more friendly and seem to put up a wall between them and the customers. I've been in sales for a long time, just not a great strategy. Good thing Greg filled the gap and got a decent deal, I think. More

Someone needs to explain to Infinity of Willow Grove, PA exactly what customer service means! I had an appointment at 7pm, made with Don the service rep, to drop off my Infiniti to be serviced the followin exactly what customer service means! I had an appointment at 7pm, made with Don the service rep, to drop off my Infiniti to be serviced the following day. After driving 45 minutes to the dealership, I arrived at 7:04pm and approached the door to find it already locked. The woman behind the desk saw me at the door, looked straight at me, turned her back and walked into the back room, totally ignoring my knocking. I then called on my cell phone, while the woman peeked around the corner twice to see if I was still there. I was then told by the phone receptionist that everyone had left for the day. I told her I had an appointment, that I was standing outside the door, and I could see several people inside. I was put on hold for several minutes and she returned back on the line and said, "Sorry, you'll have to come back another time." Well it will be a cold day in you know where, before I ever return to Infiniti of Willow Grove, PA to purchase another Infiniti. And if this is how a customer gets treated to their face, I can only imagine how they treat my car when I'm not around to see it. I'll drive 100 miles out of my way to another dealership that appreciates me as a customer. My experience with Infiniti of Willow Grove PA is the worst I have ever had with any business in over half a century! More

On October 18, 2011 we purchased our car (pre-owned BMW 328i) at Infinity of Willow Grove, PA. Our customer experience with that dealership and its staff was a pleasure. Special thank-you goes to Mr. Frank 328i) at Infinity of Willow Grove, PA. Our customer experience with that dealership and its staff was a pleasure. Special thank-you goes to Mr. Frank Santoro who assisted us during the entire sales process. He anticipated our needs and got all our questions answered immediately. He showed exceptional professionalism and courtesy. If Infiniti offers any kind of internal recognition or reward to its outstanding sales representatives, in our opinion Mr. Santoro deserves it. Customer satisfaction is certainly his priority! More

Hi, I want to tell you that my experience with Infiniti of Willow Grove was excellent. Gregg Black was a fine salesman. I had a Lexus IS 250 and I should not have bought it in March 2009. I decided to g of Willow Grove was excellent. Gregg Black was a fine salesman. I had a Lexus IS 250 and I should not have bought it in March 2009. I decided to go back to Infiniti of Willow Grove. The service was amazing. They treated me very well and made me feel special. Tony and Brad took the time to explain my car in detail. This team was awesome.! I also wanted to mention that Frank D. Vitolo was an amazing saleperson. I thank him for his help in me getting my car. Benjamin Edoff More