INFINITI of Van Nuys

Very professional Brandi was very helpful and friendly in handling my service. They provided a rental car which was very helpful. Kept me informed of the status of the Brandi was very helpful and friendly in handling my service. They provided a rental car which was very helpful. Kept me informed of the status of the work. More

Eric is the best!!! Came in to get a new exhaust on my car and there was a little confusion about who was supposed to be helping me. I was in a hurry and Eric stepped up Came in to get a new exhaust on my car and there was a little confusion about who was supposed to be helping me. I was in a hurry and Eric stepped up and handled the situation. He made it so easy and pleasurable to deal with. I typically hate bringing my car into a dealership for service because of how unenjoyable my past experiences have been but Eric changed my thoughts on that. He made sure everything went well and even reached out after the fact to make sure I was happy. More

Rick is the Best! Rick is the only service advisor I will go to. His attention to detail and the knowledge he has about my 11yo G35 are invaluable when it comes to serv Rick is the only service advisor I will go to. His attention to detail and the knowledge he has about my 11yo G35 are invaluable when it comes to servicing my car. He has been my go to guy since 2008! More

Service I have been coming here for service for the last 8 years with Rick Robinson . He is the best and always gives me phenomenal service! I have been coming here for service for the last 8 years with Rick Robinson . He is the best and always gives me phenomenal service! More

I did have an appointment. I waited. Work was done. I'm h I have had three Infinities since 2003. I live in the Santa Monica area, nevertheless I take my car to the valley for any sevice I have had three Infinities since 2003. I live in the Santa Monica area, nevertheless I take my car to the valley for any sevice More

Great Service Zach really took care of me. He was courteous, professional and explained all the issues thoroughly. I felt very comfortable and well taken care of. Zach really took care of me. He was courteous, professional and explained all the issues thoroughly. I felt very comfortable and well taken care of. More

Amazing service, you really care Thank you for your professional and fair price for your service. Zachery the Representative explained the issues, made me feel very comfortable to com Thank you for your professional and fair price for your service. Zachery the Representative explained the issues, made me feel very comfortable to come to you for future service. Zachery is an asset to Infinity, he cared about my car like his Own. More

reprogran key I took my car for reprogram my key because my wouldn't start and I told the tech that battery was lose and dirty he's we will fix that They call me I took my car for reprogram my key because my wouldn't start and I told the tech that battery was lose and dirty he's we will fix that They call me later that won't connect with their computer and he's will cast 400 dollars to fix the problem two day passed nothing after they call me and said the my battery wired and other wire were melted and will cost me 1200 fix or 5000 for wire harness for the car I told won't do it the car was that even worth it and he charge 400 dollars and they didn't do anything I tow my car back home and clean the battery wire and thermal and charge the battery and my car started I call them and told then they didn't do anything and give my money back they said work hours and hours in car and they didn't charge battery or clean the wire for battery this is the worst job I get done from this dealer not going back with this guy and also won't recommend then More

Incredibly helpful and saved me money! Jose the parts manager went out of his way to help me find a tire i could afford that would still be covered when I returned my lease. He didn't have Jose the parts manager went out of his way to help me find a tire i could afford that would still be covered when I returned my lease. He didn't have to as he made the offer and it was very kind and appreciated. Then when I dropped the car off Rick took care of me and was incredibly helpful. He was nice, professional and efficient and even arranged a ride home for me. He took excellent car of me and our car and overall I was very satisfied with our experience! More

Very professional experience Came to the Service Dept. expecting to be taken care of by Resty Tengo. Resty was not available and so Rick Robinson took care of me. Explained every Came to the Service Dept. expecting to be taken care of by Resty Tengo. Resty was not available and so Rick Robinson took care of me. Explained everything in deatail and took very good care of me and my car. Rick gets a 10 rating from me. More