INFINITI of Van Nuys

Recall for the car and muffler heat shield was broken When I made the appointment I requested for a loaner car. They said no problem I just have to make the appointment a week advance. They scheduled my a When I made the appointment I requested for a loaner car. They said no problem I just have to make the appointment a week advance. They scheduled my appointment a week after so I can have a car to go back to work. When I got to my appointment they refused to give me a car because they said they didn't have any. I got very upset because I do auditing and I drive around and I asked to speak with the supervisor, They told me they couldn't do anything because they didn't see anything on the system about a loaning me a car. I told them who I spoke with and to get me to that person or the manager because I got very frustrated that they would lie to me. Infiniti is my 2nd car from that dealer and I never had any problems in the past. After going back to work they were nice enough to loan me a car and give me a free oil change for going thru the frustration. Customer service people were nice and happy. One thing I would recommend is to get more cars to loan people when they're dropping off for service. Lot of times parts are not available and it takes several days for us to get the car back. In L.A you need cars to get around, especially when working. Lot of us drive around for work we can't just use UBER or your transportation just get dropped off. More

I received the service required and explanations for the car maintenance. I had an issue with my appointment but it was quickly solved, so I didn’t have to come back! Great service and explanations for the car maintenance. I had an issue with my appointment but it was quickly solved, so I didn’t have to come back! Great service experience! More

Unprofessional Manager Unprofessional & Unceptable behavior! Not fit to be a manager. I am very upset at how I was treated at this dealership. I will never buy a car from he Unprofessional & Unceptable behavior! Not fit to be a manager. I am very upset at how I was treated at this dealership. I will never buy a car from here again. This is my second car I leased from here and I never experienced anything like this . Shame on all of you working there. If a manager behaves in a unprofessional manner and doesn’t return phone calls or bothers to follow up as promised then what makes you think his employees will. I wish the owner knew what unprofessional unfit xxxxxxxx are managing his dealership. I will go above and beyond to let all sources know how you caused me so much emotional distress and will be seeking legal action. More

Total xxxxxxxx!!! Shady people! Dishonest and unprofessional The people that works at Infiniti of Van Nuys are total xxxxxxxx!!! Very dishonest and unprofessional. They failed to deliver the vehicle that I con The people that works at Infiniti of Van Nuys are total xxxxxxxx!!! Very dishonest and unprofessional. They failed to deliver the vehicle that I contracted with and to top it all how can Infiniti Financial Services send me a statement for a vehicle that I never took possession of. Oh my!! More

Bad experience with a 2014 dodge charger I pursues a 2014 Dodge Charger here and a week I had a problem with fuel pump and then I got 2 tickets on mail 1 it was a street cleaning ticket 2 a n I pursues a 2014 Dodge Charger here and a week I had a problem with fuel pump and then I got 2 tickets on mail 1 it was a street cleaning ticket 2 a no stoping at stop sing foto ticket with a total different car on picture my car is a blue 2014 Dodge Charger 4 doors and the one on picture is a black 2014 doge 2 doors car so I whent to Infiniti dealer they Didn’t help me fix there problem because this other guy driving this other vehicle had the license plates under my name and getting tickets here and there so I went to the place where he got the first ticket for street cleaning And guess wath I found the same car there with those plates and a paper on windshield with the Infiniti logo so I went back to dealer and they print out the pictures of plates and the hole vehicle the vin number and they told me that they were going to fix the problem but all that was a not true because till today 5/23/18 they haven’t done anything and this was 2 month ago and then the engine ligth came on the dashboard so I took it back and they told me that it will be better if I take it specially to the dodge dealer of van nuys so I took it and they told me that it was the oil pressure switch and that my warranty won’t cover but I had pay $3,500 for a extended warranty at Infiniti and $1,000 warranty for oil change services and none of that the dodge told me it Doesn’t cover and I know this car is still under the manufacture warranty still so I also had to pay for 4 days of a rental all in total I pay $699 and still the Infiniti haven’t help me at all so I did a bad review for Infiniti and then Barry Wishengrad Repply on the bad review and told that to call Ronald lazo and that they were going to fix all this problem so I can be a happy customer again so I call Ronald Lazo and no answer I call 2 to 3 times no answer I left him a boisemassege never receive a call from him till now5/23/18 am very disappointed with all this I will never recommend anybody to come to this dealer there all lairs DONT FALL FOR IT THEY DONT HELP YOU WITH ANY PROBLEM EVEN IF THERE THE ONE THAT MADE THE MISTAKE SO AM THINKING OF GETTING MY MONEY BACK ON THE STENDED WARRANTY. More

POOR CUSTOMER SERVICE I brought my car in for service and the service was not performed correctly. I had to bring my car back into the dealership. I had asked for a loane I brought my car in for service and the service was not performed correctly. I had to bring my car back into the dealership. I had asked for a loaner car and was not given one. Today, while I was present at the dealership, I spoke with Ronald the service manager. He was not responsive and had a piss poor attitude. At this service dealership, you are not treated well. I bought a Infinity and would like some customer service. Definitely would never purchase a Infinity. Lexus here I come! More

Awesome! Eric Diaz was very helpful and knowledgeable. Thank you for making my day fast and easy with no problems. I would be recommending my friends or anyone Eric Diaz was very helpful and knowledgeable. Thank you for making my day fast and easy with no problems. I would be recommending my friends or anyone that ask. More

Service Experience Excellent service from Resty - he discussed everything with me and gave guidance on what would be necessary for my next service. If Resty is not avai Excellent service from Resty - he discussed everything with me and gave guidance on what would be necessary for my next service. If Resty is not available I can always depend on David Gonzales More

Service, plus I've been doing business with this dealership since 2003, and have always had great service. My latest experience with my 2007 G35 was positive as we I've been doing business with this dealership since 2003, and have always had great service. My latest experience with my 2007 G35 was positive as well. My service person is David Gonzales, who has always been there for me, making sure that the proper services were performed. My latest introduction to the staff was Jonathan Ong, who could not have been more professional. More